10.0

really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,609 miles

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« Read the previous 20 complaints

problem #2

Oct 012013

Grand Cherokee 6-cyl

  • 43,000 miles
When trying to come to a stop, the brake pedal goes as far as allowed and vehicle continues to roll for 5, 10, 15 ft. The brakes operate as normal at speeds, but when you try to stop, it doesn't happen as expected. The dealership replaced the master cylinder and power brake booster. They would not cover the costs as it's out of manufacturer warranty, luckily I purchased the lifetime bumper to bumper extended warranty and they wanted me to pay the deductible associated with that policy. I was not happy with that either so I called Chrysler directly, they in turn called the dealership and told me to talk to the service manager to see if he'd waive the deductible. I was surprisingly successful at getting the deductible waived, but he did not have to. A vehicle with 43K should not have these issues and I see that I'm not the only one with this problem, therefore that is why I'm reporting it. I picked vehicle up 10/18/2013 and it seems to be braking normally at this time.

- Lake Orion, MI, USA

problem #1

Jan 202013

Grand Cherokee 6-cyl

  • 20,000 miles
Upon slowing down at normal deceleration rates, the brakes lost power allowing car to roll through a stop sign. The issue is intermittent and does not exhibit any observable pattern (outside temperature, etc). The dealer first said it was the rotors glazing, but the issue continued after the dealership turned them and the frequency has not reduced. The second visit found no issues after it was again reported. A third party resource indicated that it could be the master cylinder gasket/seal. Since this issue does not occur regularly and has not been "observed" by the dealership, the dealership will not replace the part. Since it does happen at a rate of only 1-2 times per week, it is tough to compensate for and/or predict when it will occur causing lack of confidence. Other notes are that ABS does not kick in during the loss of power and the pedal is pushed in as far as possible with the car still moving forward between 5-10mph only decelerating slightly.

- Shrewsbury, MA, USA