10.0
really awful- Crashes / Fires:
- 8 / 44
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 51,395 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Jeep Cherokee. The contact stated that it took multiple attempts to get the vehicle to start. The dealer stated that the total integrated control module failed. The vehicle was not repaired and the manufacturer was not notified. The VIN was unavailable. The approximate failure mileage was 57,000.
- Oxon Hill , MD, USA
Bad tipm, no voltage to fuel pump car wont start, car stalls on road. Not sure if air bags will work.
- Lynchburg, VA, USA
The car will stall/won't turnover when you go to start it.
- Annapolis, MD, USA
Our Jeep requires the totally integrated power module (tipm) to be replaced. This system starts the car. It is extremely unsafe for a motorist to be stranded without the vehicle being able to start.
- Katy, TX, USA
The tipa is defective and the fuel pump won't turn on, therefore my car is unable to start. I have to pay $1300 to repair this as the car is now out of warranty. I have done research and learning this is an extremely common defect in the Jeep.
- Quincy, MA, USA
The Jeep would not start on the first try. It either cranks and cranks and never turns over, or it turns over but never reaches a good idle state and just shuts off. After a few attempts, it would finally start and be ok until the next time I leave it alone for an extended period. I believe the symptoms I am experiencing are the same as those that have been reporting a problem with the tipm, which seems to be a very pricey item that Jeep (Chrysler) knows is faulty and have done nothing about. Not to mention that it is also an item that is on national back order with a class action lawsuit filed as well.
- Pembroke Pines, FL, USA
When starting the Jeep, it made a violent shutter and would not completely start. After multiple attempts at trying to start and then stopping, the Jeep finally started successfully. I contacted the local Jeep dealer who stated that unless the stop engine light can on, which would give them a code to check, they would not be able to identify the problem. I mentioned issues with the tipm module that I had read about on the internet. They stated they were not aware of any issues. Beginning around July 15, 2014, the Jeep started doing the same thing again. Not every time when starting but progressively more often until on July 28, 2014, it would not start at all. After attempting for about 30 minutes, I was able to get the Jeep started and drove to the dealer for repair. This time they identified the tipm module as the problem, and that there was a need to wire an external relay around the module so that the fuel pump received power. This is clearly a manufacturing defect since it is affecting so many cars and Jeep needs to announce a recall to fix this defect and also to reimburse owners who have had repairs made.
- Lynchburg, VA, USA
When trying to start my Jeep on Friday 7/25 I found that when I push the start button the vehicle would not turn over. It would engage and attempt to turn over but would not start. I tested the battery and it read to be normal and upon further review I found many other consumers had the same problem, the vehicle would randomly not start. This happens to me about once a month since we purchased it in March of 2014. I've read from others there is an issue with the tipm which will cause the vehicle to not start or completely stall out while driving which did occur one time to me in June on a trip from Ohio to Maryland!
- Essex, MD, USA
The engine will crank but will not turnover. It appears that it is not getting fuel. After research on the internet, we identified the tipm issue. I tested the fuel pump relay and it is not reliably sending power to the fuel pump. The relay cannot be individually replaced, the whole tipm needs to be rebuilt or replaced.
- Niceville, FL, USA
Tipm computer board/module defect...known defect to the manufacturer (poor part product with high chance of failure). Jeep stalled out on road several times with kids in car...part is on a national backorder and still no recall for owners.
- Lakeland, FL, USA
Difficulty to start the vehicle and is related with the tipm.
- Toa Alta, PR, USA
The alternator failed and the tipm also. There is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. After that, there were no light, no power brake and the car won't start anymore. Even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. Overall, it cost 2200$ to repair and I lost my car for 4 weeks !
- La Baie, AA, USA
Failure of the tipm.
- Alabaster, AL, USA
Problem starting the Jeep the tipm mal-functioning. Not able to start the car on a regular. Seeing many other people complaining about the same problem.
- Havertown, PA, USA
Vehicle does not crank, cranks but suddenly loses power, shutsoff losing power brakes, power steering and control.
- Silverhill, AL, USA
Vehicle began experiencing sporadic and intermittent hard crank starts as well as partial stalling while traveling. When placing the key/push button to the "on" position, the fuel pump would engage, but was quickly followed by a "click" noise, which shutoff the fuel pump. Eventually, after 6-12 attempts, the fuel pump would engage long enough to allow the vehicle to start. While traveling, rpms would suddenly drop, typically while braking/slowing from traveling. After progressively getting worse and more consistent, vehicle taken to dealership. Initial diagnosis was a failing fuel pump. Upon further investigation, it was determined that the electrical relay to the fuel pump, a part of the tipm, was shorting and prematurely failing. A bypass relay was re-wired and seems to have corrected the problem.
- Brighton, MI, USA
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle struggles to start. The consumer stated the vehicle would crank, but not turn over. After multiple attempts, the vehicle finally started. While awaiting the dealers diagnosis, the consumer did some research and discovered the common cause seemed to be the totally integrated power module (tipm). The dealer confirmed, the problem was indeed the (tipm).
- Woodstock, GA, USA
Vehicle would not start; repeated attempts to start vehicle (5 times) and no success - vehicle started on the 6th attempt. This problem has reoccurred several times since the initial problem. The vehicle will be taken to the dealer on 07/07/2014.
- Boca Raton, FL, USA
A Chrysler Jeep and Dodge dealership in orlando replaced the factory installed tipm in my 2011 Jeep Grand Cherokee overland with 58,000 miles today at a cost to me of $1230. The tipm controls and distributes power to all of the electrical functions of the vehicle. They had one in stock, and after a little research online I discovered a widespread issue with many other 2011 Grand Cherokee. Many of the other complaints cite faulty tipm devices failing while the car was traveling in excess of 65 mph causing the car to come to a sudden stop. Others mention lights failing and other electrical failures. There are thousands of similar complaints that I've easily found online. I'm writing to ask you to please initiate a recall or some initiative that will reimburse consumers that unknowingly purchased vehicles with a faulty tipm. The 2011 Grand Cherokee overland owners have been wronged.
- Pace, FL, USA
- New Orleans, LA, USA