10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 67,015 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving 55 mph on the freeway the ESC light came on and then my engine stalled, power steering and brakes shut off. I had to get to the side of the road and slowly coast to the exit! with my two kids (both under 4) in the car. Talk about scary!!!! I had my car towed to a Jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. I had to pay $200 for that answer.which I was not happy with!!! then today (July 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!
- San Bruno , CA, USA
I started the car up on our driveway, put it in reverse, and tried to turn the car to go onto the roadway, but there was no steering. I heard a small pfftt sound as I started the car, and have never heard that sound before. There is no sign of any fluids under the car.
- Chino Hills, CA, USA
I have a 2011 Jeep Grand Cherokee overland. There are currently 42,000 miles on this vehicle. I went to a shop and tried to have the rack and pinion replaced. And I was told the all the four axle spindles are rusted so badly. The professional in the shop had to spend lot more hour to figure out an other way to remove the parts without touching the spindles. I was told that it was impossible to unscrew the axle nut out from the spindles because of the rusts. This problem is still unresolved. And it would prevent the process of future parts removal. I strongly believe Chrysler should issue a recall or a free repair for this issue. Thank you!
- Chicago , IL, USA
While driving down the interstate, using cruise control, my car suddenly lost power steering and then all control including gas. Seemed to stall but then would come back on and off as I was "coasting" to a stop. Trying to make my way over two lanes so I could safely pull off the shoulder out of danger was next to impossible. I had to have my car towed 110 miles to dealer and Jeep only covered first $100 so I ended up paying another $450 in towing costs. The dealer said my "serpentine belt" had been shredded and it had wrapped itself around everything in its path. Talking with numerous other garages and even other Jeep certified mechanics, they all agree these belts should be replaced around the 85,000 mile mark even though they shouldn't show signs of wear until the 95,000 mile mark. Therefore I would like to know why the belt in my car, with only just under 43,000 miles on it, shredded so badly and almost caused me to drive straight into numerous cars and then into a guardrail and off the side of the interstate.
- North Wales, PA, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. The contact had to maneuver to the side of the road. The contact restarted the vehicle and drove to the dealer. The technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. The failure occurred twice. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
- Forbes, NJ, USA
As I was backing out of my driving, I heard a pop, and got out to investigate, and noticed the right passenger side, tie rod end had come loose from the tie rod. It was not broken but had literally come apart. After the part was taken off, we could see that the threads on the tie rod were stripped down around the bottom of shaft. I took the part to my dealer, and he said, that is not supposed to happen. I have contacted the makers of Jeep, but have not heard anything back as of yet. This is a faulty part, and could have caused a tragic accident.
- Hominy, OK, USA
Was coming to a stop, getting ready to do a left turn and the car engine went off and the steering wheel locked. Had to come to a complete stop and put Jeep into park to start it again. Started fine but was dangerous as this could have happened in the intersection. Could have caused a crash. This is the second time this has happened and took it in for a recall already regarding stalking issue. Please help
- Pueblo West, CO, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 35 mph, the steering wheel seized and the vehicle stalled without warning. The vehicle was taken to a private mechanic who stated that the vehicle was functioning as designed. The contact received a notification of NHTSA campaign numbers: 14V530000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the failures. The failure mileage was 28,000.
- York, PA, USA
Serpentine belt failed causing loss of power steering. I did not realize what had broken until I looked later, but I was lucky that I was very close to home as it could have caused major engine failure since the belt also drives the water pump and alternator.
- Commerce, MI, USA
When the Jeep Grand Cherokee vehicle is exiting the freeway or when coasting with no pressure on the accelerator, the vehicle stalls. Engine power is lost, power steering is lost, and power braking is lost leading to a significant inability to control the vehicle. The vehicle is unable to restart until it comes to a complete stop in the roadway and is put into park. This issue has occurred on four separate occasions before Chrysler even issued a recall. Chrysler has now notified me by mail of a recall for the fuel relay which could cause a stall and crash and has recommended I take the car to a dealer for repair. After taking the car to the dealer, the dealer has stated that no problem can be found and they cannot recreate the issue. The Jeep dealer has no evidence showing them that the problem is occurring as a result of the fuel relay even with the recall in effect. The dealer has advised me to pick up the car and wait until parts are available to fix the recalled part. This means they have advised me to drive the car with this potentially fatal flaw. This is as of November 18th, 2014. Chrysler's recall department has advised by phone I drive the car to another Jeep dealership to see if another service department can diagnose the issue. This recommendation puts myself and the public at risk of serious injury or death. There has been no temporary repair suggested or a date when a permanent fuel relay replacement part will be available. No alternative transportation has been provided or offered. I am without a means of transportation while my vehicles is not functioning due to safety reasons.
- San Diego, CA, USA
The first time my Jeep stalled I was going around a turn and almost crashed into a highway barrier. I waited a couple minutes, turned my car back on, and kept driving. The second time it stalled, about 1 month later, I was turning into my driveway. It would not turn back on at this point. I brought it to the dealership and after 2 hours of diagnostics they informed me it was the tipm and would be $1,200 to fix. After searching online about this part, I noticed many other complains of this same issue for a 2011 Jeep Grand Cherokee. This is clearly a faulty part and should be recalled. If my vehicle had stalled in different conditions, the results could have been fatal.
- Raymond, NH, USA
On Friday, 9/19/14, my 2011 Jeep Grand Cherokee almost killed me. I was driving between va and NY via I-81 for a family funeral. I stopped half-way there for lunch and then experienced a problem starting it. Hitting the start button, it would not start, and would not stop trying to do so - it kept cranking and would not stop until I opened the door. It did this 3-4X, and then it started. It had never done this before. I continued on, more cautiously. An hour later, while passing several big rigs, part of the electrical system stopped working. I lost power steering, accelerator function, and my dash lit up - and the engine continued running and even revved despite the lack of the accelerator. My brakes also didn't work for approx. 10 seconds. The road curved, and I almost lost control and flipped the Jeep trying to avoid the big rigs, which were slamming on their brakes all around. Ultimately, I was able to pull over with no accident or damage and turned the vehicle off. After 15 minutes, it re-started, and I was able to get to my destination with no other problems. Upon arrival, however, I experienced the same things while testing it at very low speeds on back roads. After the funeral on Saturday, I was able to get it to the local dealership, where it still is undergoing diagnostics. I had to travel back to va on Sunday, and now have to rent a car, deal with long-distance repairs with an unknown dealership, and travel back to NY to get it once repaired. The dealership indicated it sounded like a tipm issue, which I have learned Jeep/Chrysler know about, but have not recalled. I have previously experienced minor electrical issues (flashlight never worked, multiple back bulbs, etc), which the dealership indicated may indicate tipm issues since the day I bought the vehicle, but were always dealt with as isolated repairs. Please help with a Jeep/Chrysler tipm recall!
- Sterling, VA, USA
On Friday, 9/19/14, my 2011 Jeep Grand Cherokee almost killed me. I was driving between va and NY via I-81 for a family funeral. I stopped half-way there for lunch and then experienced a problem starting it. Hitting the start button, it would not start, and would not stop trying to do so - it kept cranking and would not stop until I opened the door. It did this 3-4X, and then it started. It had never done this before. I continued on, more cautiously. An hour later, while passing several big rigs, part of the electrical system stopped working. I lost power steering, accelerator function, and my dash lit up - and the engine continued running and even rev'ed despite the lack of the accelerator. My brakes also didn't work for approx. 10 seconds. The road curved, and I almost lost control and flipped the Jeep trying to avoid the big rigs, which were slamming on their brakes all around. Ultimately, I was able to pull over with no accident or damage and turned the vehicle off. After 15 minutes, it re-started, and I was able to get to my destination with no other problems. Upon arrival, however, I experienced the same things while testing it at very low speeds on back roads. After the funeral on Saturday, I was able to get it to the local dealership, where it still is undergoing diagnostics. I had to travel back to va on Sunday, and now have to rent a car, deal with long-distance repairs with an unknown dealership, and travel back to NY to get it once repaired. The dealership indicated it sounded like a tipm issue, which I have learned Jeep/Chrysler know about, but have not recalled. I have previously experienced minor electrical issues (flashlight never worked, multiple back bulbs, etc), which the dealership indicated may indicate tipm issues since the day I bought the vehicle, but were always dealt with as isolated repairs. Please help with a Jeep/Chrysler tipm recall!
- Sterling, VA, USA
Driving home from work on a Friday afternoon, while making a turn in residential area, the engine cut off and the steering locked up. The radio, instrument panel and A/C were all still on, so did not immediately realize the engine was off. Was able to restart after putting vehicle into park. Fortunately, no other vehicles were behind me or could have been worse. Dealer not able to find what was wrong since they could not replicate it, so was not able to repair problem. Has not recurred, but now very scary driving, not knowing if it will happen again.
- Whittier, CA, USA
Good evening. I had purchased a 2011 certified pre-owned grand Jeep Cherokee on 7/4/2014. I had start to experience clunking sound and clicking as I would turn the steering wheel a few days after my purchase. I contacted the dealer that scheduled me an appointment to replace a brake booster recall on 7/18/2014 and would address other issues that I may have. During my appointment in the service department at the dealership, it was mentioned to me that the reason for the issues in my steering wheel was there result of my front struts being worn down and needs to be replaced. I was told that the struts where on back order and I would be notified once they come in. I have an appointment for their replacement on 8/1/2014 at 9:45am. After 7/18/2014 made me question if my certified pre-owned Jeep had underwent the 125-point inspection that is supposed to have been conducted to make it a certified pre-owned. I had then went on the Jeep website to find out want the 125-point inspection entailed. Under #90 of the 125-point inspection, speaks of shocks and struts. My question now was if my certified Jeep under went the 125-point inspection, then the struts should had been addressed prior to sale. I am now beginning to experience additional issues with the vehicle. I made numerous attempts to notify the dealership to find out if the 125-point inspection had been completed. I would not get any cooperation, just passiveness. I had than called the Jeep Chrysler information center for some type of resolve in finding out if the 125-point inspection was completed, to no success. I am very much concern of my safety, and I need to know if this inspection was conducted prior to it being sold to me. If the dealership did not conduct the 125-point inspection, I would like them to be held accountable of this action. Please help me in any way possible with this matter. Thank you in advance.
- Bronx, NY, USA
I have experiencing the shudder/bump feel with the steering when bump or sudden brake. I check the article in tbs under steering 19-004-11 and call the dealer. They check on the VIN of my car and said that this article is apply to my car in their system. I have a 2011 Jeep Grand Cherokee overland summit which mfd is in April 2011. I also mentioned this article and issue to the dealer. But they just kept saying that this is not in their system based on the VIN on my car.
- Chicago , IL, USA
Vehicle dies from no reasons, also fails to start at times.
- Republic, MO, USA
My wife has had 3 separate encounters where her 2011 Jeep Grand Cherokee overland has randomly powered down, losing capability to operate the vehicle (no brakes/steering) while she was driving the vehicle. The first occasion happened in November of 2013, vehicle was stopped at an intersection and lost power. The vehicle was put into park and re-started with no further issue. We didn't report this incident. The second event happened on April 3, 2014, the vehicle lost power while my wife was driving at approx. 40 mph. Again, when the vehicle came to a stop she put it into park and re-started the vehicle. We contacted the local Chrysler dealership on April 7 and set up an appointment for April 12. The third event occurred this morning, April 10, 2014. The vehicle speed is difficult to determine but my wife was slowing down to make a left turn on a 50mph road. There were other vehicles in the area that could have caused serious accident, mainly a school bus with children on board. Again, the vehicle had to be put into park and restarted. Difficult to do on this busy road. I contacted the same dealership and explained to them what had happened. The dealership moved up my April 12 appointment to today. So far, the dealership has been accommodating. They plan to run diagnostics checks to determine cause of power failure. Also, there are other electrical issues plaguing this vehicle (power door locks not working, drivers side seat heater not working, key not being detected). This vehicle has approx. 129,000 kms on the odometer and we bought it privately about 6 months ago (approx. 105,000 kms). I felt that I should report this issue given the recent attention to similar issues with General Motors (ignition switch). If necessary, I can provide more details.
- Warren, MI, USA
There are three key parts that must work after a car starts, steering, braking and accelerating. The brake booster and power steering pump in my 11 Jeep Grand Cherokee need to be replaced. I'm currently taking all precautions when driving, however this is not nearly enough. I feel that an accident is inevitable. It has now been two weeks waiting for two parts. Facing the worst weather conditions in years I would like to feel safe driving to work and with my family. I understand that certain statistics have to meet before issuing a costly recall, however under these conditions I'm faced with (backordered parts) I don't see why an exception shouldn't be issued against Chrysler. If a problem exists you should be able to have the parts available to meet demand. Not being able to meet demand will almost surely provoke a class-action lawsuit. My question is what steps are being taken by the NHTSA against Jeep/Chrysler? hit the gym and flex your muscles. The worst action is not taking one.
- West Bloomfield, MI, USA
- Santa Fe Springs, CA, USA