10.0
really awful- Crashes / Fires:
- 19 / 2
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 25,474 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle was repaired under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). While driving 50 mph, the brake pedal was depressed but it took the vehicle longer to come to a complete halt. The emergency brake warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer who confirmed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was also included in NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to repair the vehicle was unavailable. The failure mileage was 79,000. VIN tool confirms parts not available.
- Butler, NJ, USA
About a month after purchasing my used Jeep, I was coming to a stop on a city street and my Jeep powered off completely. After taking the Jeep in to the dealership they fixed the fuel pump relay, which was recalled, and sent me on my way. Since then my Jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a U-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
- Rosenberg, TX, USA
I experienced a loss of brakes on my Grand Cherokee. I pushed the pedal to the floor and could hear air escaping, but I had very little brake. I had to push exceedingly hard to stop the vehicle. Fortunately, I was not driving in heavy traffic and could get to my local garage. At the garage I was told the booster needed replaced as it had failed.since we had the safety recall done in December 2014 it seemed strange that the brake booster failed. After reading other complaints, it appears that Jeep is aware of the issue and that the recall did not solve the problem. Fortunately, I was not in a serious accident....updated 02/22/17
- Wellsboro, PA, USA
I had my Jeep in some time ago for the brake booster recall but over the last few months, I have begun to notice a sound of air when I am pressing the brake pedal. Some information that I have found seems to denote this as an issue with the brake booster failing. I need to know if this means that this was not fixed when I took it in for the recall repair as this seems to be getting worse as time goes by. The date below is an estimate based on when this started but it is not a direct day of occurrence. This has been happening for several months now.
- Grosse Pointe Park, MI, USA
My brakes stopped working while stopped at a stop light. The brake pedal kicked back and forced my foot upwards. I was at that point no longer able to depress the brake pedal. I started crawling forward and when the light turned green slowly accelerated to a parking lot. I had to press on the brakes as hard as I was able and slowly came to a stop. There was extreme resistance to depressing the pedal and a grinding/hissing noise coming from engine compartment. It also sounded like the brakes were grinding at the wheels. I was lucky to be at a stop light and not traveling at high speed with my children. The vehicle was towed to dealership and they are diagnosing.
- West Lafayette, IN, USA
The brake booster failed while driving in city traffic and while braking for a traffic light, without warning and without appearance of the brake warning light on the dash. The brake booster recall 14V-154 was accomplished approx. 4 months prior.
- Waterford, CT, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 15V879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts are unavailable.
- Shade, OH, USA
While operating the vehicle on the highway during rush hour (slow traffic) we lost all braking power from the vehicle. Thankfully, we were able to get out of the situation without any harm, however at higher speeds we would have gone into a terrible accident. The vehicle was part of a recall for the brake booster in 2014, and was checked by a Jeep dealer at the time. When we lost braking, the brake pedal became extremely hard, and we weren't able to loose speed at all.
- Stamford, CT, USA
My brake booster replacement for a recent recall had failed, and I was unable to stop getting off an exit on a major highway. I had to coast through a school zone and pull in to a local parking lot, having my car stop as I ran in to a snow bank. I had to have my car towed to a local car shop to assess the situation, then fight with Chrysler to have them tow my car to the original dealer who sold me the car. I have always had my oil changed, tires purchased and all recalls on my car fixed at the original dealer, with whom I had purchased the car from in 2012.
- Oswego, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. When the contact depressed the brake pedal, it seized. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed. The vehicle was repaired. In addition, the contact stated that the push start button and fob failed. The vehicle was taken to the dealer where it was diagnosed that the tpm module needed to be replaced. The vehicle was repaired; however, the fob failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 58,671.
- Appleton, WI, USA
The contact owns a 2012 Jeep Grand Cherokee. While depressing the brake pedal, the vehicle took an abnormally long time to stop. In order for the vehicle to come to a complete stop, the brake pedal had to be depressed excessively and the vehicle jerked as if it drove over a speed bump. The vehicle was taken to the dealer for diagnostic testing; however, details of the brake failure could not be provided. The manufacturer was made aware of the failure. The failure mileage was unknown.
- Aurora, CO, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 60 mph, the brake warning indicator illuminated and the brakes failed to operate. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The manufacture was not made aware of the failure. The approximate failure mileage was 52,000......updated 02/10/16
- Lake Hiawatha, NJ, USA
In August of 2014 I noticed a firm response from my brake pedal when starting the car. I brought it to the dealer, grava in medford MA, and they told me they fixed it and that it was covered under recall P14. I later learned they only replaced the brake booster pump shield and not the booster. In October of 2015 I had a sudden loss of brake power when my brake booster failed and had to have my car towed to the dealer. The vehicle was in motion when this occurred; luckily slow speed.
- Boston, MA, USA
Driving about 45mph on city street during first snow storm of the year. Approaching red light, engaged brakes, heard anti-lock start to kick in, then heard a popping noise, and then near complete loss of brake power. No accident. Need to push brakes extremely hard in order to get even the slightest braking ability. Car was bought used as a cpov from dealer in late 2014. Was not informed of potential brake issue.
- Ann Arbor, MI, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving at various speeds and also while the vehicle was parked, the brake pedal was difficult to depress. In addition, once the brake pedal was depressed, it failed to release. The failure recurred. The vehicle was taken to the dealer where it was diagnosed that the brake booster and the brake pedal needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 2,000. Updated 02/06/15; updated 4/25/18
- West Sayville, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving 5 mph, the brake pedal was depressed and failed to stop the vehicle without warning. The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The VIN was repaired previously under NHTSA campaign number: 14V154000 (service brakes), but the failure recurred numerous times. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
- Marblehead, MA, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V154000(service brakes, hydraulic); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Cumberland, MD, USA
2012 Jeep Grand Cherokee. Consumer writes in regards to brake system recall notices. The consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
- Macomb, MI, USA
Vehicle engine shut off during right turn in busy intersection without any warnings. Unable to turn or control vehicle. Also the brake on lights come on in the consul during normal operation. Based on other Jeep model recalls, I believe the problem may be related to the tipm-7 module. The vehicle is a Grand Cherokee overlander 4WD. Vehicle was able to be restarted and has not had another failure, however, this is an unsafe driving situation when the vehicle's engine dies while in motion in any road condition. Maybe related to recalls P54.
- Vista, CA, USA
- Westford, MA, USA