10.0
really awful- Crashes / Fires:
- 5 / 83
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 42,548 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle stall while running. Without any symptom it just stall, super scare of driving the Jeep. Got the recall for the fuel pump done and the problem still happening, how is possible that this vehicles remains on the streets when there is hundreds of complains about this, what can be worst of losing control of your car while driving at highway speeds. My last Chrysler ever!
- Safety Harbor, FL, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving 45 mph, all the warning lights illuminated on the instrument panel, the windshield wipers malfunctioned, and the windows failed to open and close. After turning off the engine, the vehicle failed to restart. Also, the vehicle was previously repaired under NHTSA campaign number: 15V115000 (electrical system). The vehicle was taken to the dealer. The technician diagnosed that the wireless control module was defective and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was the taken to an independent mechanic who diagnosed that the tipm was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 96,000.
- Tampa, FL, USA
About a month after purchasing my used Jeep, I was coming to a stop on a city street and my Jeep powered off completely. After taking the Jeep in to the dealership they fixed the fuel pump relay, which was recalled, and sent me on my way. Since then my Jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a U-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
- Rosenberg, TX, USA
Alternator needed replacement was not part of recall on other Grand Cherokee models. Did have warning so car was left in a safe place before it would stall.
- Baldwin, NY, USA
I engaged the factory installed remote start in side my garage. Within 3 minutes the engine was on fire. The fire originated just in front of the passenger seat but under the hood. I pressed the start button in order to turn the car off of auxiliary. Flames engulfed the engine and my house.
- Fabius, NY, USA
Was driving with my family, battery light came on and car shut off at the light, car started to make a whistling noise before light came on. Restarted car light was no longer on and noise gone. Drove about 5 miles on the highway and all the dash lights came on. Windshield wipers turned on then lost complete power of car. Unable to steer use emergency lights or brakes, luckily was able to coast to a stop and not get hit. Car towed to our mechanic, mechanic said recall due to defective alternator. Had it towed to local dealership sj denham, Chrysler and dealership tells us there is no recall on our car for alternater. 10-12 days to get alternater. Won't provide rental or loaner. Car sits at dealership waiting for alternater. Chrysler said they would assign a case manager and make it upscale case, that they would call us within 48 hours, 2 days later we have not received a call. Dealer is charging our extended warranty for this service and said we have to pay $100 deductible and $40 for the belt that was damaged. They also wanted $50 if we wanted them to locate the alter er within 3 days. We declined paying $50 stating this should be part of their customer service.
- Redding, CA, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving at 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts. The vehicle was not diagnosed nor repaired. The contact stated that the failure occurred after the vehicle was serviced under NHTSA campaign number: 15V115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 84,670.
- Raleigh, NC, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated. The contact mentioned that NHTSA campaign number: 14V634000 (electrical system) was directly related to the failure. However, the vehicle was not included in the recall since it was equipped with an 180 amp instead of an 160 amp alternator. The vehicle was taken to an independent mechanic. The technician diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000. Updated 05/18/16 updated 05/19/6.
- Brighton, MA, USA
Takada recall had recalls done car still hard to start and now dies when driving getting angry with the whole car very dangerous with kids in car
- Linden, TX, USA
Takada recall took car had 4 recalls done now hard to start and while drive shout down
- Linden, TX, USA
On the first of March, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 Jeep gc limited ( around 42K miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of Jeep. She called for me, and pushed the aux button to be sure the vehicle was off. I came running and despite my attempts to open the hood and beat back what quickly escalated into open flames I retreated to ensure my family's safety and to be sure the emergency responders were called. Thankfully I was able to remove some potential fuel for the fire by removing our second car from the garage (also a Chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam. Later the firemen pushed the Jeep into the driveway to ensure it was doused. Though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect I would not be surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
- Fabius, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Leesburg, GA, USA
Some times car will crank, but no start, has happened at least 5 times since I bought the car used 2 months ago, repeated time eventually will start we are worried that car will stall while driving.was in a dealer for this problem once already but they said they couldnt reproduce.I heard other Jeep owners having same problem and its something to do with tipm module extremly expensive repair,
- Elkridge, MD, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 45 mph, the vehicle stalled. The contact was able to restart the vehicle after several attempts. In addition, the front driver's side seat failed to heat up. The failure recurred on numerous occasions. The vehicle was taken to a dealer, who diagnosed that the heat sensor and the fuel pump relay needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 40,000. Parts distribution disconnect. VIN tool confirms parts unavailable.
- Lillington, NC, USA
The contact owned a 2012 Jeep Grand Cherokee. After parking the vehicle in the garage, a burning odor was present inside the contact's home approximately 10 minutes later. The contact discovered black smoke and flames coming from the vehicle and immediately called the fire department to extinguish the flames. The fire marshall indicated that the flames were started by a faulty vanity lamp. The contact indicated that the vehicle was previously repaired according to NHTSA campaign number: 14V391000 (electrical system) in June of 2015, but the failure recurred. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was 30,500.
- Mill Creek, WA, USA
The contact owns a 2012 Jeep Grand Cherokee. On multiple occasions, the vehicle stalled while driving in reverse or while idling. The contact also indicated that the engine would not immediately start occasionally. The cause of the failures were not diagnosed nor repaired. The recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in April of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was 40,000.
- Riverhead, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/14/16 consumer was told bt the dealer to wait for a formal letter. Updated 05/30/18
- Kissimmee, FL, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 15V879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts are unavailable.
- Shade, OH, USA
While driving on a highway, the battery light came on and within minutes, the entire electrical system began to shut down. First the navigation went, then all lights on the dashboard followed by power steering, anti-lock brakes. The car died. The alternator went bad and eventually caught on fire at my mechanic shop while transferring the vehicle inside after being towed. The alternator on my Jeep was the 180amp and therefore was not covered under the recall P60. My local Jeep dealership initially told me it was covered and then said it was not.
- Pottstown, PA, USA
- Charleston, WV, USA