10.0
really awful- Crashes / Fires:
- 4 / 4
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 52,838 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I have an ongoing problem with starting my 2012 Jeep Grand Cherokee V8 overland. The Jeep will start but will stall right away. Sometimes if you put the Jeep in gear quickly it will stall in gear also. Most of the time it stalls right after starting. I have to shut the Jeep off and press the start button again to get it started. I have had this Jeep at the dealership (Colorado Chrysler Jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem. On 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059. Received the Jeep back and it stalled the next day. Called Colorado Chrysler Jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks. I called Chrysler at this point and Chrysler had me take the Jeep into cherry creek Dodge because they could "get me in quicker". on 5/22/15 I took the Jeep to cherry creek Dodge and the service department performed procedure S1308000399 5/2015 outlined in Chrysler's star system. The next day the Jeep stalled. I have called back multiple times to both Chrysler and cherry creek Dodge with either no answer or no solution. Cherry creek Dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and Chrysler wants to go with what cherry creek Dodge says. My problem is that this has been going on for two years. I'm not sure what to do at this point. Ever day the Jeep stalls at some point. Any assistance with this problem would be greatly appreciated. We first noticed this problem at about 25,000 miles. We took the Jeep to Colorado Chrysler at 35,451 miles and the Jeep has about 54,000 miles now. At first the stalling was just every once in a while, now it happens daily.
- Aurora, CO, USA
Prestige cjd of las vegas is falsifying documents and telling the customer that they have serviced recall parts on their vehicle and they have not! furthermore, prestige cjd put up barriers to prevent the customer from bringing in their vehicles for recall repairs! P36 and P14.
- North Las Vegas, NV, USA
Driving home from work 22.5 miles I noticed a whine that increased in volume and pitch depending on engine RPM. Upon arriving at home and exiting the vehicle I noticed an odd odor that smelled like something burning. I opened the hood of the vehicle and noticed black smoke coming from the vicinity of the alternator. There were no flames present and I noticed discoloration on the alternator.
- Winston-Salem, NC, USA
I have contacted larry miller Chrysler Jeep in thornton Colorado in June 2014 asking to have my vehicle serviced for the recall (s). I was told that they would have to order the part. In October 2014 (5 months later) I called to see why I was not getting called in for the recall service. A very rude parts department staff laughed and told me it could be months as there weren't enough parts. He told me to just wait until I was contacted. It has now been a full 7 months and I am still waiting on the call to get my recall (s) taken care of.
- Thornton, CO, USA
2012 Grand Cherokee Laredo, consumer stated manufacturerfound a defect in the brake booster, which prevented the vehicle from stopping. Updated 9/11/17
- Waterbury, CT, USA
Fuel pump continues to run after car shut off. Result is a dead battery and my car in the shop.
- Boca Raton, FL, USA
- Wilmington, DE, USA