10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
7 / 0
Average Mileage:
52,838 miles

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« Read the previous 20 complaints

problem #7

Oct 012014

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 14,500 miles
Heard high pitched noise from possible steering column. Took to dealer and was told alternator was bad but was never contacted about recall P-60 from 10/14. Apparently my VIN number wasn't registered for that recall even though my alternator went bad. Sound is still there. Took car 4 times. Last time told power steering fluid low. Sound still there. Whistling noise inside of car only. Heard better when parked or stopped. If move steering wheel sound goes in and out. Filed complaint against brandywine Chrysler Plymouth for rudeness and being very dismissive and biased because I am a woman. They stated normal sound but sound is new and not always consistent and only just started recently was not there at time I bought the car. It's a 2012 with only 16,000 miles on it. At this point do not recommend a Jeep to anyone or any car from that dealer. Currently waiting on 3rd recall parts to come in. I'm going to go to an independent repair shop and take legal action if necessary.....updated 10-20-15 updated 11/13/2017

- Wilmington, DE, USA

problem #6

Dec 142012

Grand Cherokee

  • 25,000 miles
I have an ongoing problem with starting my 2012 Jeep Grand Cherokee V8 overland. The Jeep will start but will stall right away. Sometimes if you put the Jeep in gear quickly it will stall in gear also. Most of the time it stalls right after starting. I have to shut the Jeep off and press the start button again to get it started. I have had this Jeep at the dealership (Colorado Chrysler Jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem. On 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059. Received the Jeep back and it stalled the next day. Called Colorado Chrysler Jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks. I called Chrysler at this point and Chrysler had me take the Jeep into cherry creek Dodge because they could "get me in quicker". on 5/22/15 I took the Jeep to cherry creek Dodge and the service department performed procedure S1308000399 5/2015 outlined in Chrysler's star system. The next day the Jeep stalled. I have called back multiple times to both Chrysler and cherry creek Dodge with either no answer or no solution. Cherry creek Dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and Chrysler wants to go with what cherry creek Dodge says. My problem is that this has been going on for two years. I'm not sure what to do at this point. Ever day the Jeep stalls at some point. Any assistance with this problem would be greatly appreciated. We first noticed this problem at about 25,000 miles. We took the Jeep to Colorado Chrysler at 35,451 miles and the Jeep has about 54,000 miles now. At first the stalling was just every once in a while, now it happens daily.

- Aurora, CO, USA

problem #5

Dec 312014

Grand Cherokee 6-cyl

  • 19,161 miles
Prestige cjd of las vegas is falsifying documents and telling the customer that they have serviced recall parts on their vehicle and they have not! furthermore, prestige cjd put up barriers to prevent the customer from bringing in their vehicles for recall repairs! P36 and P14.

- North Las Vegas, NV, USA

problem #4

Feb 032015

Grand Cherokee

  • 67,100 miles
Driving home from work 22.5 miles I noticed a whine that increased in volume and pitch depending on engine RPM. Upon arriving at home and exiting the vehicle I noticed an odd odor that smelled like something burning. I opened the hood of the vehicle and noticed black smoke coming from the vicinity of the alternator. There were no flames present and I noticed discoloration on the alternator.

- Winston-Salem, NC, USA

problem #3

Jun 022014

Grand Cherokee

  • miles
I have contacted larry miller Chrysler Jeep in thornton Colorado in June 2014 asking to have my vehicle serviced for the recall (s). I was told that they would have to order the part. In October 2014 (5 months later) I called to see why I was not getting called in for the recall service. A very rude parts department staff laughed and told me it could be months as there weren't enough parts. He told me to just wait until I was contacted. It has now been a full 7 months and I am still waiting on the call to get my recall (s) taken care of.

- Thornton, CO, USA

problem #2

Nov 072014

Grand Cherokee 4WD 6-cyl

  • 50,600 miles
2012 Grand Cherokee Laredo, consumer stated manufacturerfound a defect in the brake booster, which prevented the vehicle from stopping. Updated 9/11/17

- Waterbury, CT, USA

problem #1

Sep 202014

Grand Cherokee

  • 30,000 miles
Fuel pump continues to run after car shut off. Result is a dead battery and my car in the shop.

- Boca Raton, FL, USA