Passenger headrest disengaged while being driven on city street under normal conditions.

- Sun City, AZ, USA

The active headrest restraint inside the driver's seat deployed due to plastic clips inside breaking for no reason. Deployed while driving under normal conditions, hit driver in the back of the head, startling driver and nearly causing accident. This is a well-known issue, documented by hundreds of other owners of Grand Cherokee, yet Chrysler/Jeep has done nothing to remedy this or recall the faulty product. Having the deployed headrest makes it difficult to drive the vehicle, and there is no way to "reset" it, since the internal plastic pieces are broken. This is an on-going safety issue, as part of the vehicle's safety system now does not function. Also, I am worried that the other seat's restraint will deploy at any time.

- Ponte Vedra Beach, FL, USA

Driving down the road with no other issues when passenger's front headrest restraint system deployed on passengers head. Car has only 24000 miles on it, always garaged, never in a collision. Restraint system deployed for absolutely no reason on the passenger in the seat. Jeep taking no responsibility for the issue. Vehicle was in motion at about 35 mph on a city street, just driving down the road, good roadway condition during sunny weather. Time/date of incident was 6-10-18 at 930 am.

- Ft. Myers, FL, USA

After shutting off and exiting the vehicle I noticed the driver's side seat head rest looked crooked. I got in the back seat to take a closer look and the head rest suddenly deployed without me touching it. The vehicle was turned off and parked.

- Schertz, TX, USA

I was driving on the highway and suddenly I was hit in the back of the head. At first I thought I was hit by another car but I looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to Jeep who said it was the active head restraint and it is set to go off during an accident. I told them I was not in any accident. I then called Jeep directly who told me they would investigate the issue and that I should leave my car at Jeep. That was 3 week ago. All of my attempt to contact Jeep to have them rectify the issue and replace my headrest have gone no where. I have not received any call backs and every time I call them they tell me there is nothing they can do except wait until I am contacted by Jeep. This is a big safety issue as I could have run off the road an crashed.

- Manalapan, NJ, USA

The contact owns a 2013 Jeep Grand Cherokee. After starting the vehicle, the front passenger side active restraint headrest suddenly exploded while the passenger was seated. Fragments of the headrest were scattered during the incident. The cause of the failure was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 69,000....updated 03/15/17

- Pacific, MO, USA

I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. I was not in an accident during or prior to this incident. Incident occurred Saturday afternoon, November 5, 2016.

- Monrovia, CA, USA

While driving aprox. 40 mph on a regular city street in my 2013" Jeep Grand Cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. I was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. Also that the seat will never go back to its original position and the innards will always show unless I pay to fix it. I was simply driving with my children, nothing out of the ordinary happened. It just went off almost causing me to crash because of the very loud pop causing me to react. I was told that my drivers seat has the same system and basically be cautions while driving. I informed Jeep Corp. They sent a private corporate investigator. I was informed via formal letter that they will not be fixing the problem. This is the 4th. Dangerous malfunction my vehicle has had. #times previously it was a nation wide recall that was taken care of. I fear I will be driving with my children on the freeway when the drivers seat malfunctions and we will crash as a result of this random malfunction. If I crash not only is mine and my families lives in danger but also all of those in the vehicles around me.

- Las Vegas, NV, USA

My Jeep was rear ended at 50 mph while at a standstill. I was ready to turn left in in the left lane. Vehicle came up behind me in the wrong lane and did not slow and hit me full speed.. airbags did not deploy. Headrests came apart and split into two pieces throwing my head and body forward. I was the driver. Back end of carwas hit so hard it was pushed under the car. Accident was on 5/20/15

- Waconia, MN, USA