10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 58,408 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at 55 mph, the engine stalled. The vehicle failed to restart. The vehicle was towed to a dealer where it was diagnosed that the power train, the transmission control modules and the integrated power module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 25,300.
- New York, NY, USA
I was in the parking lot of a Porsche repair shop and was fully aware of all the expensive cars around. I was very careful as I put my car in reverse. Suddenly, my Jeep sped across the parking lot in reverse at full throttle. The breaks didn't work and the car wouldn't stop until it smashed into a Porsche cayman and totaled it.
- Acton, MA, USA
Occasionally, when coming to a stop and down shifting, a loud thud is heard and felt, almost as if the transmission clicked into the wrong part of the gear. It also happens occasionally when taking off from a stop. It is difficult to replicate. It was replicated in front of a service representative at the dealer, and was brought in twice for repair, and software was updated and the tranny software flashed, however the problem still occurs.
- Eagle, ID, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The contact received the recall notification in June of 2013. The contact stated that the dealer advised that the parts were not available and could take several months before becoming available. The contact had not experienced a failure. The approximate failure mileage was not available. The current mileage was 4,000.
- Jackson , OH, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notice for a manufacturer's recall and was informed that the parts were not available. The manufacturer was notified. There are no failures at this time. The VIN was unavailable.
- Hammond, LA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that when secured in park, the vehicle would rock back and forth without warning. The contact also mentioned that the problem would also occur when shifting gears. The vehicle was taken to a dealer where the technician was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 500. The VIN was not available.
- Spencer, VA, USA
2013 Jeep Grand Cherokee. Consumer writes in regards to vehicle driving gear placed in park and it switched to neutral and rolled into another vehicle. Consumer seeks reimbursement for damaged.
- Sherman Oaks, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while attempting to accelerate from a stop, the vehicle did not respond and shook abnormally. The contact also stated that the service four-wheel drive, electric stability control and the electronic warning lights illuminated on the instrument panel. The contact restarted the vehicle but the failure recurred. The vehicle was taken to the dealer for inspection where they advised that the performance control module had malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,015.
- Clyde, MI, USA
- Gurabo, PR, USA