My 2013 Jeep Grand Cherokee started making a ticking noise the second time the default water pump was replaced 4 years ago in recall warranty and has made an audible ticking noise since then. Despite multiple complaints to two dealerships, in anniston, al and foley, al, I have been told the ticking was normal for the hemi 5.7L engine. Three weeks ago, I took a Jeep for a routine oil change and the technician wrote on my multi-point inspection paperwork 'noticed an audible ticking'. this technician has told me twice previously that this was normal and failed to mention to me personally while in the dealership. I only noticed he wrote it on my paperwork after I had left. I called and requested to speak with the technique concerning the ticking and I was told I would receive a call back and to this moment have never received a call. After researching online, I see this is a very common issue with the hemi 5.7L engine however, Chrysler has failed to issue a recall to correct the default engines. The ticking speeds up when accelerating the vehicle. The vehicle has stalled two in the last two days. Once, in the driveway after the vehicle had be started and running for approximately three minutes. The second time, while driving down a busy highway and slowing for a car to turn ahead of me. I luckily was able to veer off the road to prevent an accident. Following this, my fcw turned off without warning and will not allow me to turn back on. Currently, my vehicle has an open recall to, again, replace the faulty fuel pump relay switch which has already been replaced three prior times, once by the Jeep dealership and twice by a private technician. This recall was issued a year ago and still does not have a remedy per the dealership. I travel frequently, at times 300 miles per day.my child travels with me and I fear the vehicle will fail while driving on a highway or interstate.

- Rainbow City, AL, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Grand Rapids, MI, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving 15 mph, the vehicle failed to drive properly. There was no warning light illuminated. The vehicle was taken to airpark Dodge Chrysler Jeep (7801 E frank lloyd wright blvd, scottsdale, AZ 85260) to be diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the same dealer and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 75,215. VIN tool confirms parts not available. (recall related incident)

- Messa, AZ, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer mall of Georgia Chrysler located at 4345 buford dr, buford, ga 30518, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle experienced the failure listed in the recall and failed to immediately start-up. The approximate failure mileage was 80,000. The manufacturer was notified of the failure. VIN tool confirms parts not available.

- Suwanee, GA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle stalled with the battery warning light illuminated. The vehicle also failed to start-up without warning, after several attempts. The contact discovered online that the VIN was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. Mancari's Chrysler Dodge Jeep Ram (4630 95th St, oak lawn, il 60453) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 138,000. VIN tool confirms parts not available. (recall related incident)

- Chicago, IL, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact contacted river front Chrysler Dodge Jeep Ram (200 hansen blvd, North Aurora, il 60542; (630) 907-1700) where it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dekalb, IL, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Hampton, VA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer thompson Jeep located at 1102 business center way, edgewood, md 21040 and the manufacturer were notified and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact indicated that the vehicle experienced the failure listed in the recall. The failure mileage was 50,000. VIN tool confirms parts not available.

- Joppa, MD, USA

Vehicle does not start as it should consistently. Vehicle has an inconsistent delay in moving forward after stopping at a red light and will have a jerk/jumping feeling in the transmission after the delay/stall from moving forward. This has been an ongoing issue since December 2019 when I initially took the vehicle to get looked at and the dealership states they do not have parts to fix the issue as of September 2020!

- Las Vegas, NV, USA

I had to replace the alternator and wasn't aware of recall T36 and now my fuel pump went out (recall V62). My truck was stalling at first, now it won't run at all. When I called the dealer and they said there were no replacement parts in stock. The cost to repair out of pocket is $1450. Additional information, is available upon request. Thank you!

- Upper Marlboro, MD, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to nyle maxwell Chrysler Dodge Jeep Ram of taylor (14150 us-79, taylor, tx 76574; (512) 686-0062) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Georgetown, TX, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called brown's Jeep Chrysler Dodge Ram dealer located at 483 NY-112, patchogue, NY 11772, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Centra Islip, NY, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at 35 mph, when the vehicle began to stall. The contact stated no warning light was illuminated. The contact stated she was able to restart the ignition within 5 minutes and drive to her destination. The contact received notification of NHTSA campaign number: 19V813000 ( electrical system) however, the part to do the recall repair was unavailable. The contact called jacksonville Chrysler Dodge Jeep Ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (904) 721-6888) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Jacksonville, FL, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving approximately 60 mph, the vehicle suddenly stalled. The vehicle was towed to the local dealer (lustine Dodge located at 14211 jefferson davis hwy, woodbridge va) where the cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced under the NHTSA campaign numbers: 19V813000(electrical system) and 15V115000(electrical system) but the failure continued to occur. The failure mileage was 50,000.

- Woodbridge, VA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start after multiple attempts with the electronic throttle control (etc) and air bags warning lights flashed on the instrument panel. Upon investigation, the contact discovered that her vehicle was included in NHTSA campaign number: 19V813000 (electrical system). After two hours, the contact was finally able to start the vehicle and drove to her destination. The contact stated that the failure persisted after the initial failure. The contact called two dealers griffin Chrysler Dodge Jeep Ram (961 E, us-74 bus, hamlet, nc 28345) and capital Chrysler Dodge Jeep Ram of indian trail (5501 w hwy 74, monroe, nc 28110) and they both confirmed that the parts were not yet available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the failure. The failure mileage was 131,036. VIN tool confirms parts not available.

- Peachland, NC, USA

Driving down highway 65 mph vehicle shuts down. No notice

- Rural Hall, NC, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Crown Chrysler Dodge Jeep Ram greensboro (3710 w wendover ave, greensboro, nc 27407, 866-642-2454) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Greensboro, NC, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at 25 mph, the vehicle stalled without warning. The vehicle also stalled immediately after being started. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V115000 (electrical system). The contact recently received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. San diego Chrysler Dodge Jeep Ram (777 camino del rio S, san diego, ca 92108) was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.

- San Diego, CA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact called the crossroads Chrysler Jeep Dodge Ram located at 4510 whitehill blvd, prince george, va 23875, (877)360-5755, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Chester, VA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Oregon City, OR, USA