10.0
really awful- Crashes / Fires:
- 1 / 5
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 63,060 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that after the vehicle was serviced for the NHTSA campaign number: 19V813000 (electrical system) a temporary fix was installed due to the part not being available the local dealer wickstrom Jeep located at 660 w northwest hwy, barrington, il 60010 had installed an external fuel pump relay. The contact indicated that the vehicle would stall while driving and on occasions would not immediately start. The vehicle was taken to an independent mechanic who diagnosed that fuel pump had experienced melting due to the temporary fix of the exterior fuel pump relay. The local dealer wickstrom Jeep located at 660 w northwest hwy, barrington, il 60010 was notified of the failure and advised that the permanent repair for the recall was still not available. The manufacturer was also notified of the failure but no assistance was offered. The failure mileage was 90,000. - (recall related incident)
- Crystal Lakes, IL, USA
Vehicle will not start everytime and once it's jumpered to another car it starts no problem. Sometimes it will start then immediately just die. Vehicle has never stalled while driving. I bought it Dec 2019 w/ 102K, it now has 120K I drive 400 mi/wk for work. I had to buy an extended warranty because of the miles and the warranty co. Is saying they won't fix this air bag module and seat belt issue as well. This car needs to be bought back by the dealership. The dealer has all paperwork because they still have my car.
- Moreno Valley, CA, USA
My complaint is regarding NHTSA recall V62/NHTSA 19V-813 for my 2013 Jeep Grand Cherokee. The issue is that the recall has been in effect for over a year and there is still no fix. My vehicle has cut off while driving on the interstate and now does not start at all. I have a car that I cannot drive, fix, or sell due to no fault of my own. My only desire is a replacement vehicle or at least a refund of the current value. We contacted the Jeep customer service hotline and their response is that the cost would be too great to the company. These vehicles are dangerous and the fact that there's still no fix should be very troubling. No one should be driving a vehicle that is known to cut off at anytime. Please modify this recall to order a replacement or refund from Jeep. It's genuinely the only safe thing to do. Thank you.
- Virginia Beach, VA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at various speeds, an abnormal ticking sound was heard coming from engine without warning. The contact took the vehicle to an independent mechanic where the vehicle was diagnosed with a defective rocker arm. The manufacturer was contacted and the contact was informed that there was no recall on the vehicle. The contact was also informed to take the vehicle to an authorized dealer to be serviced. The contact spoke with firkins Chrysler Jeep Dodge Ram (2700 1st St, bradenton, fl 34208) and was provided a cost to diagnose and determine the cause of the failure. The contact declined the service. The contact stated that the check engine warning light recently appeared on the instrument panel after the vehicle misfired while driving at a low rate of speed. The vehicle was not repaired. The failure mileage was approximately 125,000.
- Ellenton, FL, USA
April '20 received recall #V62/NHTSA 19V-813 for fuel pump relay. Fuel pump relay is susceptible to silicon contamination on the relay contacts which can cause relay to fail. "a vehicle engine stall while driving can cause a vehicle crash without warning. This recall was issued 11/14/19. To date no repair is available per my calls to the fca recall assistance center, reedman toll's auto world (dealership where I purchased the Jeep). I have been driving the car a limited amount due to the recall. I had to drive the car on the pa turnpike for a doctor's appointment. I realized then how many people would die if my engine stalled, without warning, while I was traveling at 65 mph. Surrounded by tractor trailers and cars. I have called Jeep corporate telephone numbers and the switchboard refers me to the fca recall assistance or the dealer. Reedman auto world stated they do not have a fix for the recall. Is Jeep not fixing this recall because any deaths will be collateral damage? I would my vehicle fixed or a comparable loaner car. If you are not the right place to contact please let me know who I should contact. I think this is a life threatening issue.
- Fairless Hills, PA, USA
Vehicle does not start as it should consistently. Vehicle has an inconsistent delay in moving forward after stopping at a red light and will have a jerk/jumping feeling in the transmission after the delay/stall from moving forward. This has been an ongoing issue since December 2019 when I initially took the vehicle to get looked at and the dealership states they do not have parts to fix the issue as of September 2020!
- Las Vegas, NV, USA
A known problem with a defective oil filter housing. This substandard design defect cracks and causes oil to leak on the engine manifold and puddle. This could cause oil sending unit to fail and loose engine oil. This is a problem with the 3.6 L six cylinder engine.
- Homewood, IL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the check engine warning light illuminated while driving. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a failure of the oil filter housing. Additionally, the contact was informed that the intake manifold needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 45,000.
- Homewood, IL, USA
Fuel pump relay - my car stalls when it wants and takes off really fast when it wants, and starts when it wants to transmission. - I am told there has been a recall on the transmission my car is slipping gears
- Beaumont, TX, USA
Recall NHTSA campaign number: 19V813000 remedy says that we will receive a second notice when final remedy becomes available. It notes that vehicles experiencing a fuel pump failure will receive an interim repair. I have been to 2 dealerships and called fca multiple times to talk about this recall's interim repair and have been sent around with no answer. They seem to be purposely dodging any accountability for this interim repair they have promised. My vehicle has stalled multiple times on streets and highways.
- South Pasadena, CA, USA
My vehicle left me stranded at a target store parking lot. My vehicle was on with the A/C running. The vent blowers stopped working and the vehicle shut off. It cranked but no start. I used my aaa membership to have the car towed. It was sent to the aaa mechanic. The fuel pump relay was no good. I know there was a recall on this relay but the dealer never had the part in stock. Which sounded bogus to me. The mechanic explained that there is a recall and I should get reimbursed. I sent in my completed the Chrysler reimbursement request form and submitted the shops receipt and the rental vehicle receipt. I was assigned case # 76491689. I paid $3004 in cash for repairs. After I submitted my receipts they denied my claim for $1309 that was related to the fuel pump relay repair. The mechanic also performed other repairs that he claims were as a result of the recall damaging the vehicle. I asked for another receipt stating specifically that I paid in cash and resubmitted it to the denied claim email. I am unemployed due to covid-19 and I spent my savings to fix my vehicle. The ramifications of this mess has affected my personal life and my mental health. For a moment I felt the mechanic lied to me and I was contemplating to physical harm the mechanic. I already had several verbal disputes with the shop because they claim that the receipt they gave me is all they can provide. Yet it was deemed as insufficient proof of my cash payment. I reached out to news station for assistance you resolve this matter.
- Endicott, NY, USA
While driving my car on the highway the battery light came on. After a few minutes all of the other lights, seatbelt, engine, etc. Started to flash. Then my air conditioning turned off, my brakes stopped working and my power steering went out. Luckily I was pulling off of an exit. After finding out that there were 5 recalls, I took the Jeep to a dealership to have them fix it. I picked it up a few days later after they said it was ready. The day after picking it up...I was again driving down the highway and the Jeep did the exact same thing!!! again luckily I knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.
- Durham, NC, USA
The Jeep dealership said the crankshaft lost at least one of the raised portions that lifts the lifters and the fillings damaged the piston cylinder walls requiring the engine heads to be replaced at a cost of over $10,000. The Jeep had approximated 144,442 miles and had never smoked or used any oil until the engine light came on while driving down the interstate in western so Dakota.
- Mount Vernon, SD, USA
The vehicle started making a loud tapping sound from engine at idle and while driving. Mechanic diagnosed it with bad lifters. The needle bearings in the lifters used in this engine tend to fail. The failure causes the lifter bearing to seize up and damage the camshaft. Had lifters replaced two times in a 4 month period. Camshaft replaced one time. Research on the web show several examples of this same failure in hemi 5.7L engines. The failure can occur anywhere from 50,000 miles to over 100,000 miles. The common cause is the lifter bearings failing and damaging the camshaft. Repairs range anywhere from $3000-5000. This leads me to conclude that the failure is due to an engineering defect on the lifters by the manufacturer.
- San Diego, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving at 35 mph on the highway, the vehicle decelerated independently with the check engine warning light was illuminated. The contact pulled over and restarted the vehicle and drove to the residence. The vehicle was taken to windward Dodge Chrysler Jeep (46-177 kahuhipa St, kaneohe, hi 96744) to be diagnosed. The contact was notified of several unknown issues with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.
- Kaneohe, HI, USA
My 2013 Jeep Grand Cherokee Laredo 4X4 has randomly but continuously stalled or hasn't started up successfully for the past year that I have owned it. This has caused much stress, anxiety, and inconvenience for me, my wife and young daughter. We live with the constant fear of being left stranded throughout or own city or worst yet stranded out of town during family road trips. This is completely unacceptable and undesirable as loyal Jeep vehicle owners of several different Jeep models including two Jeep patriots and one Jeep Liberty. This past Friday I was unable to start up my Jeep to go to work and was left stranded in my garage. I had to miss work that day and have the Jeep towed to a local authorized dealership where it is still parked four days later unable to start up and is undiagnosed or repaired. This is causing me and my family much financial hardship due to my wife and I having to alternate missing work or trying to borrow a spare vehicle from other family members. I hope to have a remedy as soon as possible by the manufacturer as this issue and subsequent recall has been in effect since last year 2019. I hope that this complaint does not fall on deaf ears and that a solution is developed and provided to me and my family right away.
- El Paso, TX, USA
Car stalls without warning on the highway. This has happened 8 times in the past year. Recall was issued November 2019 with a temp fix. I received the temp fix in January 2020. I had another stalling incident on the highway Feb 11 2020. The car has been at the dealership since. Jeep/Chrysler has been less than helpful.
- Danvers, MA, USA
The engine oil cooler deteriorates and brake leaving you stranded on a poodle of oil and water without any notice whatsoever other than a great superheating condition that will lead to complete motor failure and possible fire while on the highway while on my way to bringing my grandkids to school.
- San Juan, PR, USA
A fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. I use currently my car for works matter. I was very kind and I am very afraid to use the car and this prevented me from being late in my personal affairs ann I am emotionally affected because up to the mopars does not have solution.
- Aguada, PR, USA
- Messa, AZ, USA