10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 56,709 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Oct 7, 2014: NHTSA 14V-391 or fca P36 safety recall repair was done at a local Chrysler Jeep dealership. Apr 30, 2015: Vehicle taken to same dealership to check a buzzing sound in the rh sun visor area, service technician could not duplicate the customer complaint. May 19, 2015: Sudden acrid smoke odor detected while driving, pulled to curb and turned off motor. Some smoke inhalation but no burn injuries to driver. Noticed black and white melted areas on rh sun visor, rh vanity mirror and rh headliner. External roof area above the rh sun visor had approximate 3" crack and the paint was split open from the extreme heat, digital photos taken. On Jun 30, 2015, we learned the "the source of the fire was not related to the P36 repair, but was for another cause". on Jul 10, 2015, we learned the P36 repair plastic shroud was intact and the cause of the fire was found in the wiring harness above the sun visor in the headliner area. Chrysler Jeep denied our warranty repair request on Jul 24, 2015, because the source of the fire could not be traced back to a factory defect in materials or workmanship. On Jul 27, 2015, our local Chrysler Jeep dealer decided to repair our vehicle, at their cost, because we were valued customers, but the decision came the same day a letter was read by the dealership general manager that said we may pursue a remedy using the California lemon law. We found there were more than 91 other similar incidents in 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles, and at least 8 more experienced fires after the P36 safety recall repair had been completed. We encourage NHTSA to have fca install circuit breakers in vanity lamp wiring harnesses for 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles. Our vehicle repair was completed after 13 weeks, on Aug 18, 2015
- Bonita, CA, USA
Not sure of the dates. Rear view mirror electrical recall repaired. Seat on drivers side gets very hot/must turn it off. Cruise control worked randomly for awhile, now doesn't work at all. Still waiting for recall letter to let me know what to do about latest recall on vehicle stopping suddenly without warning causing a crash! it's my only vehicle and am afraid to drive it!
- Stanley, VA, USA
In April my car started randomly not starting. It's happened 4 times and been in the shop once for this issue. It is going again Monday 6/16 for the same issue. It will randomly not start, it randomly tries to stall on me. It will randomly not respond to pushing the power button. It will randomly make a high pitched squealing noise. It is very scary when it tries to stall because I can be riding down the interstate at 65 mph when it happens or sitting still at a red light. I drive over 120 miles per day and I cannot be stranded or stall out in the middle of the road. It's going to the shop again Monday to address the issue for the second time. Makes the 5th time the car has been in the shop for various issues since I've had it less than 15 months.
- Snellville, GA, USA
- Brighton, CO, USA