To whom it may concern, I contacted my dealer regarding the recall P14 and according to the dealer the waiting time for the needed parts from Chrysler is about two months which I don't find reasonable. Please advice if there's a way to speed up the process?

- Yardley, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that he received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The dealer was contacted who made the contact aware that there was only a limited amount of parts being made available to repair the defect. The manufacturer was made aware of the prolonged wait time. The vehicle was not repaired. The vehicle had not exhibited the failure.

- Brooklyn , NY, USA

Received a recall notice P14 / NHTSA 14V-154 when arrived at dealer was told unable to repair due to Chrysler had dealer return repair parts? told to try calling in Aug. 2014.

- Philadelphia, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle became involved in a crash with a deer. The vehicle was destroyed and a police report was filed. There were no injuries. The contact had received notification of NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the brake failure that was described in the recall was the failure that she experienced, which she believed was the cause of the crash. The vehicle was not inspected to determine the cause of the failure. The failure mileage was unknown.

- Double Springs, AL, USA

I received a manufacture recall letter, when I contacted the dealership to schedule the appointment, the Jeep dealership told me they had not heard of any recall and had no repair parts for the brakes. He then suggested I try back in three weeks and see if they hear anything by that time, but he added, with all the phone calls he's had today, he did not know if the company had enough parts to cover all the vehicles. What am I suppose to do with my vehicle? I attempted to contact the number for the Jeep recall listed on the recall letter, but all I get is a recording stating all lines are busy.

- Plattsmouth, NE, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer and the manufacturer were both made aware of the delay. The dealer stated the parts would not be available until July. The vehicle was not repaired. The contact had not experienced a failure.

- Astatula , FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received a recall notification of NHTSA campaign id number 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unable to perform the repair. The dealer informed that the remedy part would not be available until July of 2014. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Cumberland Center , ME, USA

After driving vehicle for first week of purchase, while cleaning vehicle I noticed an incredible amount of grease on the inside of the front rims. Looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle. When I returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder. It has been two weeks since then and still no parts have come in. I am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.

- King George, VA, USA

Two days after purchasing my brand new Jeep, I noticed a grease all over the inside of the front passenger side wheel. The other three wheels were normal. Upon closer inspection, I could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak. I am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle. I took it to the nearest dealer where it was confirmed that the part was defective and I would need a new axle. The part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new Jeep Grand Cherokee and Dodge durango owners all over the country who need this very same part for the same issue. There are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.

- Columbia, MD, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in NHTSA campaign number 13V483000 (electrical system, electronic stability control, service brakes, hydraulic). The failure mileage was 4,800.

- Mechanicsburg, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would make a loud hissing sound. The vehicle was taken to the dealer. The technician stated that the failure might be cause by a loose E-brake. The remedy failed to repair the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 5,363 and the current mileage was 7,803.

- Glendale , CA, USA

On 03/04/2014, the vehicle, a 2014 Jeep Grand Cherokee was observed to have extensive rust on the brake rotor hubs. The rust is deteriorating the paint exposing the metal hub to severe corrosion. This may over time minimize the safety of the braking system. The vehicle was taken to the dealer who sent photos to Chrysler digital imaging. Chrysler denied the claim under warranty stating that the corrosion is considered normal wear. The vehicle had only 6200 miles at the time of the incident.

- Paris, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic). The approximate failure mileage was 600.

- Vauxhall, NJ, USA

January 13, 2013 Chrysler group llc. Customer center P.O. Box 21-8004 auburn hills, mi 48321 re: Case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand Jeep Cherokee; upon immediately receiving my 2014 Jeep Cherokee, I noticed that my vehicle did not drive smoothly and I had to push hard on the accelerator pedal because my rpms and mph dropped very fast and I was in traffic. After my Cherokee loss power and I began to drift, and after coming to a complete stop, I started my SUV up again and I had no instrument panel. Everything was black. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the RPM's went down. It felt as the though, I was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because I had to press very hard to get some gas to my SUV or the vehicle was stuck in a low gear and not up-shifting. My SUV only have 893 miles on it. I called the dealer sport durst and they informed me to call Chrysler to report the issue. They were very rude especially [xxx] the general manager. Under the North Carolina law, I am requesting a knew 2014 Jeep Cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that I purchased my vehicle from are very rude and unprofessional towards their black customers and I will never purchase another vehicle nor will I ever have my vehicle serviced by that dealership. I look forward to working with you to resolve this issue asap! cc: Nc attorney general Consumer Affairs office information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Durham, NC, USA

I have not been able to resolve a safety recall on my 2014 Jeep Grand Cherokee. I made an appointment a week in advance for a 2-hour repair (as stated in the NHTSA notice) and, since the vehicle was in the dealer, to check on another issue I noticed on the abnormal behavior of the air suspension. However, 5 days later I am still without my means of transportation. Amazingly, I have been calling since last Saturday and have not been able to talk to the service manager or my service tech. The tech specialist do not replay to my messages.the only person that discusses the status of my vehicle is the service department receptionist, which today stated that the vehicle is still under "evaluation". I have since requested the receptionist to only Focus the repair on the safety recall. I have repeated several times to just handle the safety recall. However, my vehicle has not been repaired. I don't believe it was NHTSA's intention to be without my means of transportation for a week. The safety recall notice talks about hours and maybe a little more, but 5 days is totally different story. I would appreciate any help or guidance you can provide to get my car back. I am even willing to just coordinate with another dealer to get the recall work performed at another time. I can't be without my vehicle anymore. I talk to Chrysler and they stated that the only one that can help me is the dealer, but they are not responsive. Please help. The dealer information is as follows: Flagship dealer bayamon, pr 787-620-5876 or 787-620-5877 my contact information is: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Caguas, PR, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.

- Bay City, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was serviced under NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service. The vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. The vehicle was not able to be repaired because the parts needed to correct the failure were not available. The vehicle was not repaired. The manufacturer as not made aware of the problem. The approximate failure was 200,900.

- Belleville, IL, USA

Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the ABS system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- El Cajon, CA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until January 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.

- Dobbsferry, NY, USA

The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (BTSI) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.

- St. Clairsville, OH, USA