10.0

really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
30 / 0
Average Mileage:
29,874 miles

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« Read the previous 20 complaints

problem #3

Apr 202014

Grand Cherokee 6-cyl

  • 14,000 miles
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant. I called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because I am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.

- Birmingham, AL, USA

problem #2

Mar 022014

Grand Cherokee 6-cyl

  • 4,000 miles
I was at a full stop. I made a left turn and the vehicle just accelerated more than expected and ran into a tree. The tree was unearthed, the front of the vehicle was completely destroyed. It was totaled by the insurance company.

- Elmont , NY, USA

problem #1

Sep 122013

Grand Cherokee 8-cyl

  • 6,000 miles
Upon starting my 2014 Jeep Grand Cherokee overland, all of the warning lights came on and remained on. This included, but was not limited to: Airbags, electronic stability control, ABS brake system, check engine light, and others. The messages in the dashboard information screen indicated various failures and the need to service immediately. The rear backup camera also became non functioning. After shutting down the vehicle, waiting several minutes and then restarting, the problems continued. Out of safety concerns, I called the nearest Jeep dealer and was advised they "had never heard of this" and if I wanted service that I would have to leave the vehicle there since they do not make appointments. The lights went out upon restarting again, however I am very tentative about driving it, as I do not know if these important safety systems and/or warnings have failed. This is potentially extremely dangerous and totally inexcusable in a $47,000 vehicle which is less than 6 months old. The navigation system and radio have not worked properly since I purchased the Jeep. Upon calling Jeep, and providing my VIN #, I was advised that it needed a "radio enhancement". looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. Hopefully the NHTSA can look into this potentially dangerous problem.

- Naples, FL, USA