10.0

really awful
Crashes / Fires:
12 / 8
Injuries / Deaths:
8 / 0
Average Mileage:
21,716 miles

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« Read the previous 20 complaints

problem #84

Jan 082020

Grand Cherokee

  • 63,000 miles
The fan for heat and air conditioning suddenly quits working. The fan motor makes a roaring noise. The wipers will only work on high. Our Jeep only has 60K. We have already had an oil leak and had to replace the water pump. Also the check engine light is on code says it's an exhaust leak. We are very disappointed in the over all quality.

- London, KY, USA

problem #83

Jan 032020

Grand Cherokee

  • 60,000 miles
Parked the car on a rainy night post a 6 hour drive. 2.5 hours after the car was turned off, the alarm system and other electrical components began to go off intermittently, not in the typical alarm pattern. Key fob and lock would not respond. Car would not start but some electronic components continued to work, including uconnect. Finally stopped after 20 minutes. The car then shut down completely and would not start. Called aaa and they sent out the battery truck. Aaa battery voltmeter check revealed an initial read of 10.9 volts; then went to 0.9. jump start would not take. Car completely dead except for power seats, which continued to work. Had to tow vehicle to dealership who ultimately determined that body control module had malfunctioned. Similar reports and a recall for this body control module same malfunction due to wiper blades on dry glass in 2011-2014 models.

- Needham, MA, USA

problem #82

Nov 282019

Grand Cherokee

  • 45,000 miles
When first starting the car it would stumble & stall & stop. After a number of starts it would keep running if I kept my foot on the gas pedal. Finally it was running so it could be driven home, but at times it would stumble & stall, at at time almost no acceleration. I had to keep 1 foot on the gas pedal to keep the car running. The car was taken to a repair shop, where it remains. The trouble was diagnosed a fuel pump failure. Previous model Jeep have had the same problem and were recalled

- Burr Ridge, IL, USA

problem #81

Dec 172017

Grand Cherokee

  • 48,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the vehicle's horn was not working. The vehicle was taken to wilde Chrysler Jeep (1710 hwy 164 S, waukesha, wi 53186) where it was determined that the tipm was defective and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 48,000.

- Dousman, WI, USA

problem #80

Oct 272019

Grand Cherokee 6-cyl Diesel

  • 90,000 miles
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running. I pulled the vehicle over to stop and turn the car off. Turned the vehicle back on to see if the gas pedal would re-engage, I was able to drive 100ft and it happened again. I then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. I popped the hood but did not open it and called 911. While on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.

- Attleboro, MA, USA

problem #79

Nov 112018

Grand Cherokee

  • miles
Service shifter warning

- Columbia, IL, USA

problem #78

Oct 032019

Grand Cherokee

  • 38,000 miles
Refer to fca "star case" S1908000157. Unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. Please note that there are other failings, but are not known to be safety issues, per SE. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca. Fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness. Dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. As the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission. It has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour. Vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue.

- San Diego, CA, USA

problem #77

Sep 122019

Grand Cherokee

  • miles
I have had continual electrical problems with my Jeep Grand Cherokee 2015. I have replaced both the battery and alternator because of Jeep to not starting in the morning. However, approximately 3 months later, I am once again experiencing the same problem. The mechanics cannot resolve the problem. They all say it is probably related to the voltage regulator or computer system.

- Tucson, AZ, USA

problem #76

Sep 052019

Grand Cherokee

  • 64,187 miles
Out of nowhere, my 2015 Jeep gc decelerated, all the lights on the dash came on and the following messages popped up: Auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot seem to find the problem. The windshield wipers turned themselves on along with the check engine light and the hazards.

- Rancho Santa Margarita, CA, USA

problem #75

Sep 082019

Grand Cherokee

  • 75,250 miles
One day when leaving a barbershop my wife tried to start our Jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past Sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the Jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been T-boned in the blink of an eye.

- Fayetteville, NC, USA

problem #74

Jan 072019

Grand Cherokee

  • 60,000 miles
My 2015 Jeep Grand Cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). The leak is a serious health risk and environmental risk. The system also makes a constant humming noise since its low on freon. I had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! I called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by Jeep Grand Cherokee owners seems to be a common issue with the car. I have also recently updated the car's uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. My understand is that uconnect software was updated to use 4G technology, but my 2015 Jeep Grand Cherokee has 2015 3G technology. I don't understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. Apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. The 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. I called uconnect but they are of no help. I have been a long time Jeep owner, purchasing different models over the year, but I don't think I will be able to buy another Jeep if fca can't stand behind their product.

- Claremont, CA, USA

problem #73

Aug 282019

Grand Cherokee

  • 98,000 miles
Since the last recall for the Jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means I have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the Jeep eco diesels is complaining of.

- Carson City, NV, USA

problem #72

May 062019

Grand Cherokee

  • 50,000 miles
The vehicle radio/navigation system blacks out. System blacks on and off and when reset- navi udefined blinks on and off and system states it's in compromised for cyber security. I have taken the vehicle to the dealership 2X and will be dropping the car off tomorrow and leaving until they figure out what is wrong with it. The radio also tries to set itself to various stations. I have uconnect access and I have not paid for the service. I located yelp in the vehicle yesterday- the vehicle will be dropped off and I am demanding a resolution and I do plan on taking further steps with uconnect and Jeep/cryhsler. The vehicle was purchased new. It took me a while to determine it was the uconnect as I thought it was my phone. I did not think it was the fact that I connected the uconnect to the phone. I also took my vehicle to 2 Jeep dealerships to check on recalls

- Belcamp, MD, USA

problem #71

Jul 232019

Grand Cherokee

  • 65,365 miles
Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135"??. factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why Jeep..?? or our dealerships not informing and using it for a way to make more money" please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.

- Channahon, IL, USA

problem #70

Aug 022019

Grand Cherokee

  • 76,000 miles
The radio conceal will reset after a few short minutes as if the vehicle is being started for the first time. The first time it was noticed was after it was stationary and I returned back to my vehicle.

- Burlington, MA, USA

problem #69

Aug 022019

Grand Cherokee

  • miles
Most of the time when starting the vehicle, the uconnect infotainment screen does not boot up or display anything (screen stays black) for up to 5 minutes. This is a safety concern as the backup camera will not display until the the uconnect system has booted up. Many other feature are also unavailable, but the backup camera is the major concern. This problem has been ongoing for quite some time now.

- Pomfret, MD, USA

problem #68

Jun 142019

Grand Cherokee

  • 95,000 miles
Twice I have been driving and the vechile shuts down on me once in the middle of a busy road and I can't put the car in neutral, I can't put flashers on, nothing will work. It took 2 hours and magically everything came back on with a check engine light. We went to the dealer they had it for a week said the shifter module needed to replaced and the battery, $2000 later we take it home and same thing happens again. Now it's a different module that needs to replaced. Take it home and it happens a third time. They basically say they don't know and they can't duplicate tbe problem. We take it home and everything works for 3 months until today when the whole problem reports itself while I'm driving. It's been 5 hours and I still can't get the car to even turn a light on. It's completely unsafe the way it just turns off in the middle of driving I am terrified to keep driving it. And I'm tired of paying money for a problem no one can solve. This seems like it happens to others and should be a recall. I can't believe nothing can be fixed. It's completely unsafe and unreliable.

- Linden, CA, USA

problem #67

May 112019

Grand Cherokee

  • miles
'tamara recall' when the car is on the touch screen do not work. The touch pad won't allow you to change the settings for the air conditioning, the radio, the seats settings are anything. So the only thing it allows you to do is listen to the radio on one channel. I'm paying for siri and the touch pad won't allow me to switch to it either.

- Mobile, AL, USA

problem #66

May 212019

Grand Cherokee

  • 44,100 miles
Vehicle drove fine but when turned off, the dash lights stayed illuminated. Wouldnt turn off even after a few hours. Next morning it wouldnt start and gave a full host of "service system immediately" prompts. Sounded like it would begin to turn over, but would shut off immediately. Started again after 8 hours but still had check engine light on. Code came out to be "lost contact with ECU"

- Clearfield, UT, USA

problem #65

May 012019

Grand Cherokee

  • 38,000 miles
Msg appearing service shifter, took into shop and stated it could be an electrical wiring but will not know until they break down the shifter. Jeep has already had a recall but I've already taken care of that recall on this Jeep. Reading a lot of people are having the same issue with the service shifter and really should be a recall on this. At this time I have a short to the circuit in the shifter.

- Marietta, GA, USA

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