10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
23,071 miles

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« Read the previous 20 complaints

problem #49

Jul 102020

Grand Cherokee

  • 42,800 miles
My car will randomly stall out when I slow down or come to a stop while driving. There have been at least 4 times where I've been stopped at a red light and it auto-stops and then doesn't start back up again when the traffic starts moving again. A message comes up on my dashboard telling me to shift to P and then back to my desired gear. I'll try to restart my car 2-3 times before anything happens. I've been on hills and on highways when this has happened and almost gotten into an accident on at least 4 occasions because of it. I've only had this car for a year so 4 'close calls' is a bit much for such a short amount of time.

- Pensacola, FL, USA

problem #48

May 162020

Grand Cherokee 8-cyl

  • 52,000 miles
Backing up to parking spot a home, from a dead stop I goosed the throttle to go up a slight incline and throttle stuck wide open in reverse. Stood on the brake for 20ft while fighting the throttle, hit the side of garage and threw it into drive and continued to stand on the brakes for another 40ft in drive. After smashing the ignition button frantically about a dozen times and also engaging the emergency brake, the Jeep shut off. This all happened in our driveway that our children play on often. Luckily no one was hurt, and no one was in the vehicle with me but this could have been way worse. Never had an accident in my life until this event. Completely out of my control. Note the skid marks on the driveway.

- Rochester, MN, USA

problem #47

May 032020

Grand Cherokee 6-cyl Diesel

  • 46,582 miles
On May 3rd 2020 driving on highway the accelerator sensor went off. Heard a loud pop. Vehicle lost power and speed declined from 55 to 30. I floored it and the car would not reach speed of 55 mph. I had no cell service and was 45 miles from even a town. Limped the car to dealer and left there. This is the 3rd time this has happened and the dealer tells me they can't get it to repeat. Vehicle is currently at the dealership. I have called and left a message and have heard nothing.

- Weaverville, CA, USA

problem #46

Feb 112020

Grand Cherokee

  • 62,100 miles
Vehicle was in park at startup. With foot on brake, I pushed the start button. With engine running, transmission would not shift out of park. After turning the engine off and back on multiple times, it finally allowed me to shift (3rd time after it set for a few minutes). This problem looks very similar to the problem occurring in the same year vehicle which is subject to recall, however, my local dealership is saying my vehicle is not a part of the recall. "2016 Jeep Grand Cherokee vehicles manufactured May 15, 2015 to February 19, 2016. The brake transmission shift interlock solenoid..."

- Canon City, CO, USA

problem #45

Aug 182019

Grand Cherokee

  • 41,554 miles
Loss of power driving down the highway. Went from going 60 mph to 20 mph. Dealerahip service could not find anything wrong with it. They cleared code and stated vehicle seemed to be running fine. I was driving on a rural highway 299 in trinity county California where there was no cell service and was left stranded. I drove on the shoulder the rest of the 30 miles to get to dealership.

- Weaverville, CA, USA

problem #44

Dec 282019

Grand Cherokee

  • 44,855 miles
Loss of power.... electronic throttle sensor. Again second time lost power in my vehicle on highway 299 in shasta county headed home to trinity county ca. Again I had no cell service. This time I had my 9 year old daughter with me our dog and a vehicle full of groceries. Now I am scared of this vehicle. Scared to drive it. I have called manufacturer they have done nothing but close all my claims and cases. Denied my arbitriation. Wont appeal even though I have powertrain warranty of 100K miles. This vehicle is not safe! they wouldn't even give me a comparable vehicle. Dealership again told me they don't know what is causing this and they can't fix it.

- Weaverville, CA, USA

problem #43

Oct 292019

Grand Cherokee

  • 42,700 miles
I was driving along and apparently my battery in my keyfob went dead. My engine stopped while I was driving and if I won't have had just bought a new battery I would have been stranded. There is no way to start the engine with key

- Vancouver, WA, USA

problem #42

Oct 012018

Grand Cherokee

  • 40,000 miles
Shifter lights dont turn on. Service shifter light warning but dealer says its not covered up warrenty

- Wellington, FL, USA

problem #41

Aug 222019

Grand Cherokee

  • 45,000 miles
In 2019 Jeep rolled out an approved emissions modification (aem) program as part of a emissions compliance settlement with regulatory authorities. This software flash/re-program has made an otherwise safe car unsafe. At low engine temperatures (cold start) the vehicle has very little power to accelerate through intersections, make left turns, move out of the way if someone is approaching from a high rate of speed from behind at a stoplight. Jeep has acknowledge this issue and have noted they are working on a fix, but have not offered accommodations to ensure one has a safe car to drive when they spend months developing a fix. It is a hazard, has resulted in several near-miss situations, and they need to be held accountable to ensuring their customers safety.

- Crystal Lake, IL, USA

problem #40

Jun 072019

Grand Cherokee

  • 64,000 miles
Within months of purchase of new 2016 Jeep, there was a powertrain recall. We were at 7788 mileage when the powertrain was reprogrammed. The jerking of the Jeep while braking continued to be a problem. They reprogrammed the powertrain again at mile 48,254. We went in again in mile 53,259 for transmission concerns., again at mile 57,227 there were harsh upshifts while driving on the highway and at 58,273 they replaced the transmission. Within a week, we had the same jerking happening while braking and upshifts while driving. So just 3 weeks after new transmission, it burnt up on the middle of the highway. We had to be towed and it sits in the dealer shop for over a month now. It is getting it's third transmission. (been to the service shop 6 times in 3 years) no warranty for the manufacturer....fca washes their hands. Lemon law is voided with the number of miles and yet the problem began in the first 10,000 miles. No communication by dealership. Manager promised us a trade and ignored our emails. They fired the service tech, or he quit. We need a different car to drive and no one seems to help us with this.

- Lakeway, TX, USA

problem #39

Jun 232019

Grand Cherokee

  • 62,000 miles
The contact owns a 2016 Jeep Grand Cherokee. While attempting to accelerate from a red light, the vehicle did not accelerate. The contact pulled over to the side of the road, and turned off and restarted the vehicle. Also, the vehicle would not accelerate over 20 mph. The following day, the vehicle was driven to South Chicago Dodge Jeep (7340 S western ave, Chicago, il 60636) where it was diagnosed that the transmission was failing and needed replacement. The contact drove the vehicle to mancari Chrysler Jeep (4630 95th St, oaklawn, il 60453) and was informed again that the transmission needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,000.

- Chicago, IL, USA

problem #38

Apr 252019

Grand Cherokee

  • 21,000 miles
Car was stopped, placed in park and left running in driveway. Driver exited vehicle, manually locked with with the external button on drivers handle. Driver walked around vehicle and up to residence. Car began to move forward and driver ran back to vehicle, attempted to unlock using manual button on passenger front handle, would not unlock. Pulled out keyfob to unlock and was able to disable vehicle, but not before it ran itself in to a closed garage door. Driver noticed it slip out of park on two other occasions while in vehicle. One day later, driver was standing outside vehicle, while not running, and not near door handle and car randomly locked on it's own.

- St. John, IN, USA

problem #37

Mar 072019

Grand Cherokee 6-cyl

  • 18,775 miles
This roll away incident occurred on March 7, 2019. My 2016 Jeep Grand Cherokee was parked in a driveway that was not my own and I exited the vehicle while the Jeep was in park but idling. I exited the Jeep without an incident (noticing any forward movement of the vehicle) and walked to the porch to deliver a letter to the homeowner. I was on the porch when the Jeep moved forward into this homeowner's garage, crashing into the trash cans in front of the garage first and pushing them into the garage door. This caused substantial damage to the garage door and it's track. I watched this incident from the top step of the porch and quickly jumped into the Jeep, put it into reverse and looked at the damage from the bottom of the driveway. Two days later a claim was filed with fca. Three days from the incident, a eaa representative contacted me to obtain information. Four days later I was asked to pick up my Jeep from the dealer after their inspection. On April 5th, almost a month later, I received a letter from fca stating that they could not find fault with the vehicle and it was human error! I recreated this while now in the driver's seat. I opened the door and was warned via the tone that the door was open as it moved about 1-2 mph up the driveway in D without touching the gas.there was no way on 3-7-19 it was in drive as I could not have gotten out without noticing it move this quickly. It rolled up it that fast with my foot off the brake. Fca stated they could not replicate this action but they did not even try! after leasing or purchasing in the immediate family: 4 Jeep (it never happened to any other prior model), and 6 other vehicles, I will never own or lease another fca vehicle again. The inability for this billion $ company like fca to replace a garage door and say it was owner error will keep me from recommending this company to any friend or family member.

- Rochester Hills, MI, USA

problem #36

Feb 192019

Grand Cherokee

  • 37,000 miles
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle was stopped and placed in park. Once the contact exited the vehicle, it began rolling backwards. While attempting to retrieve a package from the rear seat, the contact fell due to the vehicle rolling backwards. The contact sustained a fractured wrist and contusions to the face. Medical attention was received, which included wrist surgery. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure recurred once. The approximate failure mileage was 37,000.

- Monroe Township, NJ, USA

problem #35

Jun 012018

Grand Cherokee

  • 11,420 miles
The contact owns a 2016 Jeep Grand Cherokee. While driving various speeds, the transmission would violently shift from first to second gear. There were no warning indicators illuminated. The vehicle was taken to kelly Jeep Chrysler (353 broadway, lynnfield, MA 01940, (781) 581-6000) where the computer was reprogrammed and the solenoid was replaced. The manufacturer was notified and a complaint was filed. The failure mileage was 11,420.

- Danvers, MA, USA

problem #34

Jul 122016

Grand Cherokee

  • 4,186 miles
Since leasing this Jeep in July of 2016 there have been multiple issues. The main code found several time is a loss of communication from the main computer to the rest of the auto. Code U220. Issues include 1) incorrect shifting, 2) incorrect "brake" warnings, 3) unavailability of bright lights in the auto or manual modes, 4) lane change/object sonar warnings not available (back into cement wall at night) 5) nonfunctional automatic windshield wipers 6) lack of communication between the Jeep and iphone 7) inability to turn Jeep off 8) when in cruise control if + pushed it doesn't go up just one or two mph's, it speeds up very quickly and doesn't stop and 9) issue with adjusting the air ride and. The bright lights were not available 50% of the time. I would take the Jeep in and they could not find a code, so they would tell me there was nothing to fix. Finally, a tech looked into the issue and found a star fix and implemented it. Now I have the availability of bright lights 90% of the time. I drove for two years with no bright lights for most of the time at night, on country roads, and even in the pa mountains at night with no other light distractions.. within the last couple of months the Jeep has started to shift incorrectly. I will be driving in town on a flat road and the Jeep will shift into "off road" and the RPM's go up to 8. I have an available video of this. I also have a video of the Jeep's dash after it shifted to another drive where the rpms went up to 4 on a level city road. When taking the Jeep for the "brake" issue the tech could find no codes. I refused to drive the Jeep and it sat for almost three months. Finally, a star was implemented, however now the "brake" alarm goes off more frequently. In summary, it seems the main computer is not talking correctly to the rest of the auto and the errors are becoming more serious as time goes by.

- Waterford, WI, USA

problem #33

Jul 042018

Grand Cherokee

  • 38,000 miles
Car was purchased as a certified pre-owned on Feb. 2018 in preparation for our retirement vacation. We drove it locally for a couple of months and then set out cross country on May 15th. We drove to Massachusetts without incident, then headed back West near the end of June. No problems until we reached Idaho, where it started vi rating and making clunking G noises from the rear. We brought it in to rogers Dodge in lewiston. Their service advisor test-drive it and said, you can't drive this car, it's unsafe!" they removed the rear driveshaft and drove it again, noting that the vibration and clunking were gone. The conclusion being that the rear driveshaft was bad. They attempted to order one but found out driveshafts were on national back/order. This made me suspicious. They finally found one and had it installed about 1&1/2 weeks later. We drove home. A week or so after that we drove to California to visit family. We had accumulated about 2000mi since the new driveshaft was installed, when it started clunking again. We brought it in to lake elsinore cdjr and they diagnosed another bad driveshaft. They submitted it to Chrysler for warranty repair but Chrysler decided that the repair in Idaho must have been done incorrectly, therefore no warranty. I objected to this. Once again, there was a national back order on the driveshafts. This time it took two weeks to obtain one. When they installed it, it broke while their mechanic was test-driving the car. From there, the dealership had no idea what happened, so finally they had their body shop look at it. The body shop manager said that it appeared that some minor damage had happened to the front of the car and was repaired before we bought it. However, he couldn't explain why it broke the driveshaft. I spent the last 2+ weeks pleading with Chrysler care. Now they tell me the chassis is off by 1/4" so they can't warranty

- Amargosa Valley, NV, USA

problem #32

Sep 032018

Grand Cherokee

  • 67,000 miles
Was driving up an entrance ramp to get on a busy highway and all of a sudden the car made a revving sound and a pop. Wasn't sure what happened so tried to go and car would not go over 15mph. We put the hazard lights on and move it off to the side. When we stepped out of the vehicle there was a weird smell and fluid was leaking out of the bottom. We had to drive 15mph to get home because it would not go out of first gear. Towed the car to the dealership to be checked out. Took the dealership four days to look at it and comes back and says it needs a new transmission we will pay $2 grand and you will need to pay $4 grand. I have only had this vehicle for two years and it is only 7,000 miles over warranty. They never contacted Fiat/Chrysler so we had to call them. We currently have a case with them but they are trying everything to get out of owning up to having a transmission problem. It has been at the dealership for two weeks and we were never given a loaner car. If this would have happened after we were already on the freeway we could have been slammed into from behind. It could have been a major wreck with injuries. All Fiat/Chrysler is worried about is our oil change records because we do it ourselves instead of paying them to do it. Oil changes have absolutely nothing to do with the transmission going out. There was no warning or anything.

- Cincinnati, OH, USA

problem #31

Aug 262018

Grand Cherokee

  • 40,966 miles
The contact owns a 2016 Jeep Grand Cherokee. While the vehicle was in the middle of a busy intersection, the message "shift to park" suddenly displayed and the vehicle would not drive. After several minutes, the driver was able to shut the vehicle off. Once restarted, the vehicle operated normally. Ganley Jeep (161 w. garfield rd., Aurora, oh) was notified, but the manufacturer was not. The failure was not diagnosed or repaired. The VIN was not available. The failure mileage was 40,966.

- Cleveland, OH, USA

problem #30

Jul 072018

Grand Cherokee

  • 13,000 miles
It was parked in the nero ellie, I was in a hurry and could not get the vehicle in park so I put it into neutral, went around back open the rear gate door, then closed it, then as I went to get back into the Jeep and open the door touched the steering wheel the vehicle started to move and I fell to the ground pinned between a garage and the door. After the vehicle had moved by me, running over my right shoe, it hit a building, and then I was able to swing my right leg into the compartment and put on the emergency brake. The vehicle stopped and to my amazement the shifter lever was in drive. Normally on this vehicle if you put it in neutral and get out, you must press the break and hit start to shift it into gear. I came within about one second of dying by being crushed between the garage in the wheels. At 64 I am seriously hurting tonight. In reading on the web I see I am not alone in this occurrence, please do something in the way of a recall as I would hate to see anyone hurt like I was. Thank you.

- Boise, ID, USA

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