10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
23,071 miles

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« Read the previous 20 complaints

problem #9

May 032016

Grand Cherokee

  • 200 miles
On 3 separate occasions (so far), occurring when the vehicle had around 200, 300, and 900 miles on it, I tried to accelerate after a stop but the vehicle struggled to move beyond maybe 15-20 mph. Each time, the engine loudly roared and revved, and, upon glancing at the dashboard, I saw very high RPM, near the redline. Each time, I was in traffic with vehicles behind me, but fortunately (with use of my emergency flashers) I avoided a collision. In the 2nd episode, I was on the on ramp to an expressway in downtown seattle. In two of the episodes, I pulled off the road to drop the RPM to idle, jiggled the shifter, and when I moved forward again, the transmission seemed to function normally. In the above expressway episode, I let off the gas pedal and did the same with the shifter (on the fly) and somehow the RPM dropped and the transmission began to respond again. After the 1st episode occurred, I have been extra careful to make sure the shifter is seated in drive when I begin to move forward, plus I don't touch it while driving, so I don't believe the shifter position is the problem. I have speculated that the transmission toggles between drive and neutral, but I think it's more likely that the transmission gets stuck in 1st gear, with inability to progress to higher gears. In at least the last incident, the vehicle had just restarted due to activation of the electronic stop-start system (ess), so it's possible that is involved. I talked with Jeep customer service and will bring the vehicle in for service asap, but decided to report here, as well, since I feel I was in danger when this occurred.

- Mercer Island, WA, USA

problem #8

May 212016

Grand Cherokee

  • miles
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Franklin, LA, USA

problem #7

Apr 272016

Grand Cherokee

  • miles
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Elmwood Park, IL, USA

problem #6

May 232016

Grand Cherokee

  • miles
The contact owns a 2016 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.

- Hoboken, NJ, USA

problem #5

May 172016

Grand Cherokee

  • 33,000 miles
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to accelerate from a stop light, the vehicle failed to move without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V249000 (power train, service brakes, hydraulic) and stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 33,000. Part distribution disconnect.

- Phoenixville, PA, USA

problem #4

Apr 052016

Grand Cherokee

  • 500 miles
This is a follow on to a complaint filed a few weeks ago. I came home from a business trip on 4/5/2016. I started the Jeep in the daily garage at bwi and warning lights came on for the stability control and engine. The gear indicators (P, N, D, etc.) were flashing and it did not recognize what gear it was in. It would not engage a gear, and would not turn off the engine. I had it towed to the dealer and left it overnight still running. The dealer finally got it turned off by pulling a sensor on the fuel pump. As of today, 4/28, it is still in the shop. They had replaced the valve tub but it did not fix the problem. They are now planning to replace the entire transmission, supposedly in the next few days, but as of today Jeep has not been able to explain exactly what's wrong with it. It had just over 500 miles on it when it failed, brand new, and has now been in the shop longer than I've owned it.

- Pikesville, MD, USA

problem #3

Apr 052016

Grand Cherokee

  • 535 miles
New, just over 500 miles. Parked overnight at the airport. When I started it when I returned from trip, system reports failure in electronic stability control and engine warning light is on. It would not go into gear, did not recognize it was in park, gear indicators flashing, car would not turn off and would not engage a gear. Had to tow it to dealer, left it at dealer with motor still running overnight. Dealer said they had a Chrysler 300 show up the next day with the same problem. Almost 2 weeks later it's still in the shop. I've only made one payment on it!

- Pikesville, MD, USA

problem #2

Apr 142016

Grand Cherokee

  • 800 miles
Takata recall brand new with only 800 miles. Day one, shifting seemed odd. Thought it needed break in time. Stopped, the vehicle will almost lunge, making it feel like someone rear ended you. Shifts hard up or down shifting - around 3rd gear. Today, 20mph was running 3000 rpms and wouldn't shift. I pulled into parking lot and shut vehicle off and restarted. The tranny light was on and did not go off but the shifting was normal - which is not normal. Afraid that I will be stuck in stop mode and get rear ended or the vehicle won't shift going on the highway and will cause an accident. Doesn't matter what the temp is outside or temp of vehicle. Shifting is a jerky motion. Haven't made the first payment and already headed to dealer. I spoke with salesman and he said he is having same issues with his new Jeep. It should be under warranty but I am not happy that I have a brand new vehicle and paid this much money for it and it already has issues - major if it is transmission.

- Findlay, OH, USA

problem #1

Jan 242016

Grand Cherokee 6-cyl

  • 2,900 miles
The electronic gear shifter in this vehicle went from park to rolling down a hill. I was parked and proceeded to exit the vehicle when it started rolling backwards. I jumped back into the vehicle and hit my right knee on the steering wheel and dash board. To avoid hitting the pedestrians behind my vehicle and hitting the vehicle directly behind me. No warning that the vehicle was not parked when the drivers door was open. I contacted Chrysler regarding this faulty design and was issued a case.....updated 06/15/16

- Farmingdale, NY, USA