10.0
really awful- Crashes / Fires:
- 4 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 23,896 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
No warning chime when trunk is open. How can this be? trunk opened as I was backing into garage!
- Euclid, OH, USA
While in motion, and with two separate god speedometers operating, my Jeep states that when in motion going approximately 50-60 mph, my keeps speedometer places me at over 100mph. This problem occurred a few days ago. I have even passed several chp officers on the road and have not been stopped when my speedometer was showing 105mph. Also, while pumping gas, it will not pump past halfway.
- San Francisco, CA, USA
Electronic throttle control warning light appeared on 2 occasions, accompanied by sudden loss of power. One event occured in heavy highway traffic and nearly resulted in a multi-vehicle accident. Estimated speed was 60 mph. The other event occured while entering an intersection after signal light turned green. In both cases the loss of power self corrected after about 10 seconds. The vehicle has approximately 6000 miles on it, and I am the original owner....updated 09/14/17
- Los Altos, CA, USA
The car displays a message that the key fob in not detected and will not start. There is no way to use the mechanical key to start the car. This creates a dangerous situation as they driver can become stranded. Two different dealerships state that they can not replicate the issue. Apparently, this has been an issue for several years now for the Jeep brand.
- Wake Forest, NC, USA
While driving at normal highway and roadway speeds, with the windows in the up position, the air vents inside my vehicle do not emit natural air flow from the front of the vehicle. The inside of veh-1 begins to become stuffy and there is no way for the driver of veh-1 to get air unless the driver turns on controlled air by fan. This issue has been brought to Jeep of berkeley and the issue has not been remedied. Veh-1's ventilation system is responsible for pushing air into the cabin of the car. This is not occurring. I have not received any response from Jeep in regards to this issue that they seem to not be able to understand. My family uses veh-1 and in an event that an accident occurs, natural air would be halted.
- San Francisco, CA, USA
Very disappointed in this how Jeep (fca) has allowed a driver to back-up with the liftgate open, without a chime or other loud warning (similar to that when your doors are open. By accident I backed up after automatically closing the liftgate and assuming it was closed. The liftgate was not able to close and automatically re-opened without warning. I was in a parking garage and unfortunately the liftgate rubbed against the cieling of the garage, causing minor damage to the liftgate. It could have been much worse. I contacted Jeep to log my complaint but was rebuffed and believe me, for their attitude in addressing a safety issue that should be corrected immediately, I will think twice about buying another Jeep. No vehicle should be allowed to be backup with the liftgate open, and without a chime to alert the driver.
- Bloomfield, MI, USA
The contact owns a 2016 Jeep Grand Cherokee. While driving approximately 55 mph on a two lane road, the vehicle was unable to drive in a straight line. The vehicle veered to the right or left across the two lane road. The vehicle was taken to the dealer four times where it was determined that the vehicle was designed to perform that way. The check engine warning indicator illuminated. The vehicle was currently parked at the contact's residence. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. Updated 01/06/17
- Belgrade, MN, USA
I entered my car, I did hear a bottle breaking noise but wasn't sure what it was. I got out of the car again to converse with a friend. When I got back in the car and closed the door, I heard the sunroof shade move like wind was above it. I opened the shade and saw a hole and shattered glass. I drove approximately a quarter mile, before I parked and heard the noise and saw the broken glass.
- North Brunswick, NJ, USA
I received a recall from Chrysler/Jeep in regard to the brake/transmission shift interlock solenoid which may have an incorrectly crimped electrical connector. This could lead to the transition gear becoming locked in park or neutral position and cause a crash without warning. I received the recall in June 2016. Jeep of white plains, NY told me that service did not have enough parts and would place me on a waiting list. In August, I contacted them again and they explained that it was now a software issue and my car would only require a download. When I brought the car in on 8/31, they told me that they could not service the vehicle because it doesnt require a download (I was give the wrong info), the part is not available and I will have to be placed on a waiting list again. Waiting over 3 months for a recall is far from timely.
- White Plains, NY, USA
The contact owns a 2016 Jeep Grand Cherokee. While parked, the vehicle suddenly started without the starter key. The contact took the vehicle to the dealer who was not able to diagnose the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,400.
- Jasper, IN, USA
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle randomly stalled without warning. The contact was able to restart the vehicle moments later. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was not available.
- Houston, TX, USA
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning. The contact had to quickly maneuver the vehicle and made several attempts to get it to restart. The vehicle was taken to the dealer for further inspection, but the dealer did not supply an invoice of what was repaired. A mechanic indicated that the vehicle may need a software update. The contact was uncertain if the dealer's remedy would provide a permanent repair solution. The approximate failure mileage was 3,000.
- Decaturville, TN, USA
- West River, MD, USA