10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 16,552 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I had the car for about 35 days. I was driving home from work on a side street and my brakes failed. I applied the brakes as I was coming upon a 3 way stop sign. My breaks jammed, and failed to stop. I hit another car and we both walked away with minor injuries. My Jeep was totaled. All airbags deployed and I had all front end damage. I feel their is either a problem with the break modulator, or the auto stop feature when you apply your breaks to stop. I was almost killed. I will never buy another car with this auto feature again. Of course nothing was found.
- Saint James, NY, USA
The vehicle would not back up with my boat attached, has a rear stop feature that was engaging, went to my system setup screen to defeat the feature, it would not let me, I would remove the check and it would come right back on. The dealer knew there was a reflash for this condition, but it was a yellow arrow, so they were not allowed to fix it unless I complained about that particular system, he said fca had recently said no more reflashs that were not a red bolt unless customer complained about a component issue the reflash could fix. This dealer tom whiteside (740-869-2296) said there were more reflashs, but could not do. Said they encourage them to do all in the past, even promoted it as a way to sell him a hand held computer. Do I sue Chrysler or the dealer when they both know and won't be pre-emptive? I would not know this didn't work till I needed it to work.
- Greenfield, OH, USA
18 days after purchasing my Grand Cherokee the car suddenly felt like it was dragging something and having a difficult time moving. It felt like the emergency brake was on, but the was not light indicator. When we pulled over the wheels were red hot and when we dropped water on it to see how hot it was the water sizzled. We engaged and then disengaged the parking brake just to make sure it wasn't on for some reason. We had the car put on a flatbed and taken to the dealership. A week later they said it was fixed, we picked it up drove it the 23 miles home and parked it. The next morning on the way to work it did the same thing. A flatbed came and took it to the dealership again. The dealership drove it and they experienced the same problem and had to have a flatbed come pick it up. We were told that the brakes were engaging without warning and it would be fixed. The replaced everything in the rear brakes and we waited a month for a module to be installed. The dealership called and said it was fixed. Again, we picked up the car, drove the 23 miles home and parked the car for the evening. The next morning on the way to work the brakes engaged again and we had to have the car put on a flatbed once again. Every time this happened it was on a different type of road, going different speeds and for no particular reason. There wasn't any hard braking happening to make the brakes engage. It was in the middle of driving this would happen. In the 9 weeks of ownership, we have only had possession of the car for 20 days!!! we are being told the car is fixed and we can come get the vehicle. I no longer feel safe in this vehicle and do not want it back. I'm looking to have the car taken back under the rights of the lemon law and will be involving a third party to help make this happen.
- Oxford, MI, USA
- Seattle, WA, USA