10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,220 miles

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« Read the previous 20 complaints

problem #9

Mar 072018

Grand Cherokee

  • 3,550 miles
My car has 3500 mile on it. My car was stationary however it was in gear, I was at a stop light, and had taken my foot off the brake and put my foot on the gas pedal when the light changed to green. It lurched and then all of a sudden came up with a message saying "place car in park then select gear" while lights were flashing at the gear shifter at the D where it was at and on the dashboard indicator where indicating that my car was in "drive" I had to put the car in park in the middle of the road with a green light and then put it back into drive and luckily it did engage. I have read that other people have had this happen to them while moving and on the freeway, which scares me because I was about a mile from getting onto the freeway myself. The car would not let me do anything until I put it into drive, so if this had happened while going 65 miles an hour it could have been very hazardous.

- Sutherlin, OR, USA

problem #8

Jul 042017

Grand Cherokee

  • 2,500 miles
While traveling in drive at various speeds, the transmission spontaneously goes into neutral, but the gear shifter remains in drive. The gear shifter has to be moved to neutral and then back into drive to re-engage the transmission. This has happened four times in the one year since I began leasing the vehicle, the first time on July 4, 2017. The vehicle had about 2,500 miles on it.

- Sayville, NY, USA

problem #7

Jul 132017

Grand Cherokee

  • 4,000 miles
Engine caution light came on while driving on the interstate 5, called dealership for guidance I was informed that as long as the engine warning light does not blink it will be okay to drive. I scheduled an appointment for a week later. Within the week the car would not stay in reverse and later it kept on popping out of reverse. I also notice that the gear was not changing properly and seems to strain to drive. I took the vehicle in for a look at and informed the service supervisor of the reverse condition and that the "R" in the shifter kept on blinking.

- Woodinville, WA, USA

problem #6

Jun 052017

Grand Cherokee

  • 10,000 miles
Transmission downshifts too hard. Every time they fix the problem and return the Jeep back to me, it happens at a different mph. It has been around 25 mph, then at 5 mph and now currently at 30 mph. The most recent time they attempted to fix it (the 4th time) they replaced a valve body, and it made the problem worse, so they are ordering me a transmission, which they say are on back order, and do not have an eta for me. Since June 5th my vehicle has been in the shop for 12 days and counting since I called again today and they still have no clue when they can get a new transmission.

- Alpharetta, GA, USA

problem #5

May 202017

Grand Cherokee

  • miles
The vehicle doesn't shift gears properly when moving. It mostly happens on a regular streets in day-to-day driving I've not noticed it at higher speeds. The rpms go up really really high and yesterday when I was getting onto a smaller highway from a main highway it's slid into almost a neutral state, it didn't stall but didn't accelerate either on the turn coming off light. This is happens frequently since I got the car in February and I brought it to the dealer a few weeks ago and they said they updated some kind of software. It hasn't helped -the only way I get to engage the transmission properly is if I move stick into manual and drop it into the + then go back to automatic but that's not really an appropriate answer and I worry about my teenagers using the car. I can't stand the fuel saving on off switch because it's not responsive enough and I wonder if that's part of it, maybe this fuel limiting provision is not functioning properly and fuel isn't provided fast enough to handle the acceleration so the car just kind of runs out of gas mid task. I'm providing the receipt from a local dealer but this is not the dealer I bought the car from, they weren't helpful as I they can be.

- Bethlehem, PA, USA

problem #4

Apr 082017

Grand Cherokee

  • 2,800 miles
My Jeep was on a bluff in park but running! I got out to take pictures I walked about 15 feet in front of my car! suddenly I heard a noise and my Jeep was rolling right towards me! I had to leap out of the way or it would have run me down! luckily a boulder stopped it from going over the bluff! I had to leap out of the way and suffered injuries to my wrist, back, hip, and leg! when I got up my two front tires were about 3 inches off of the ground! I got in and put it in low 4 wheel drive! it didn't come off of the rock! I tried again and put it also in snow mode and was able to get it off! I have never been so terrified in my life! being in the boundary waters ther was no cell phone service and had to think fast! I love my Jeep and have driven them for years but would hate to have this happen to anyone else! my Jeep now has a bad bumper and grill! I haven't had to make a claim to my insurance for many years! Jeep needs to fix this problem before people are killed like before! I would love a reply on what Jeep will do! it's hard to trust my car now! I went the next day with a friend and took pictures of how far the rock was moved which was over a yard! it was a very terrifying experience!

- Mason City, IA, USA

problem #3

Feb 062017

Grand Cherokee

  • 843 miles
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that the gear shifter dropped from drive into neutral independently without warning. The vehicle was taken to a dealer where the diagnostic results were undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 843.

- White Plains, NY, USA

problem #2

Mar 232017

Grand Cherokee

  • 7 miles
Vehicle transmission dies on left turns in traffic.occurrs in traffic. On streets, and highways.takata inflators

- Clearwater, FL, USA

problem #1

Jan 262017

Grand Cherokee

  • 300 miles
I stopped on my driveway which is at about a 20 degree angle. Placed the vehicle in park and left the engine running. I did not apply the parking brake. I exited the vehicle in order to change drivers and left the door open. The vehicle started to roll backwards slowly. I jumped in and hit the brakes. I confirmed vehicle shift selector was in park. I repeated the same thing the next day to test this but of course I stayed in the vehicle with the door shut and the same thing happened. I pulled up to the same spot, with the engine running and put the vehicle in park and I started rolling back again. I hit the brakes and it stopped. I tested this backing out of my garage and could not make this occur that way. I tried it several times again both ways and could not duplicate the problem. I know the vehicle was in park when this happened. The vehicle is brand new with less than 700 miles on it. I have stopped at that spot hundreds of times over the years with various vehicles, including other model year Jeep Grand Cherokee and this has never happened.

- Oneida, NY, USA