10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
17,323 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #35

Nov 252020

Grand Cherokee

  • 29,700 miles
Vehicle check engine light turned on requesting that the shifter be serviced.

- Kaneohe, HI, USA

problem #34

Nov 052020

Grand Cherokee

  • 35,446 miles
Service shifter light came on dashboard display and the orange indicator light on the P/D/N display went out. Jeep was serviced at Jeep dealer and diagnostics diagnosed shifter bezel repair needed. Part ordered and returned for service and subsequently could not drive out of the Jeep garage! now a new shifter unit is needed. The Jeep locked itself in park. The tech brought the car out after service and when I started it, the check engine light was on. I notified the tech and then he could not get the Jeep out of park. They put it in neutral to push it back into garage. Checked cargurus and many, many complaints filed about this same issue. My 2015 Jeep had a shifter recall. Maybe still an issue Jeep"??"

- Venetia, PA, USA

problem #33

Oct 152020

Grand Cherokee

  • 27,000 miles
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 65 mph when suddenly the instrument panel had illuminated. The vehicle's warning lights indicating that they needed to reset fuel system, the air bag deployed, the parking system needed to be reset and the horn would unintentionally sound off. The contact pulled over and placed the vehicle in park. The failure continued for an additional 3 to 4 minutes. The start button was stuck on run the contact had the vehicle towed. The contact took the vehicle to the dealer (Chrysler Dodge Jeep Ram southampton 691 county road 39A, southampton, NY 11968; (631) 283-1600) who had not diagnoisined the vehicle as of yet. The vehicle has not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 27,000.

- East Hampton, NY, USA

problem #32

Sep 232020

Grand Cherokee

  • miles
The compressor for the air suspension overheats causing a clunking noise from the left driver side of the engine compartment and is the suspension to not work at all leaving you in park mode exit/enter and you get a flash code of service air suspension immediately.this is very similar to some of the problems they had with 2011 and 2012 models of Jeep Grand Cherokee they need to offer a standard conversion kit fix to fix these Jeep because the air suspension is not perfected and very dangerous

- Spokane Valley, WA, USA

problem #31

Sep 052020

Grand Cherokee

  • 44,000 miles
Vehicle won't start when pushing start button and applying brake pedal. 2017 Jeep Grand Cherokee 3.6L V-6 engine, 44K miles. After turning off vehicle, it will not re-start when applying pressure to brake pedal and pushing start button. Replaced both main and auxiliary batteries, but same problem continues. Are there recalls or suggestions to fix this" I read that several vehicle have this problem what's the resolution"

- Gaithersburg, MD, USA

problem #30

Nov 052019

Grand Cherokee

  • 39,434 miles
All warning sensors went off on the dash, my brakes locked, luckily at low speeds either while parked or pulling into a parking spot. It had to be towed 3 times, one time we had a little smoke coming from under the hood which turned out being the corroded harness. My brake lights were all stuck on. Jeep says it was the wheel speed sensor, 2 out of 4 have been replaced. I've also had to have my wiring harness replaced twice (within 6 months) due to corrosion. All of this happened at the same time.

- Orting, WA, USA

problem #29

Aug 302020

Grand Cherokee

  • 131,000 miles
2017 Jeep Grand Cherokee limited 131,000 miles purchased used less then 24 hours later on 8/20/2020, engine shuts off while moving, approx 20 mph, five lane road.had to put in park, foot on brake and use push to start button nothing happened. No warnings started on the third try. Reported problem to salesperson he doesn't care because its already sold. No problem for ten days. Yesterday, 8/30/2020 it shut down four times while in motion stranded my wife would not start after multiple attempts. I brought another key fob to the scene after several tries, it started. I then drove it around with my key fob and with the automatic stop/start save fuel button turned off but engine still stopped while car was in motion. There were no check engine lights or any other codes

- Beaumont, TX, USA

problem #28

Aug 292020

Grand Cherokee

  • miles
The power to the engine comes to slow motion with no power to accelerate. It is like the transmission has no power, but no noise. This occurred when turning or stopping. At a street light.

- Austin, TX, USA

problem #27

Jul 292020

Grand Cherokee

  • 83,000 miles
Front jump post has melted causing fire hazard and major safety issue. Car will not start because of this issue. The car was in motion and cut off at a traffic light.

- Joliet, IL, USA

problem #26

May 092020

Grand Cherokee 6-cyl

  • 31,455 miles
I bought a 2017 jgc limited 2 weeks ago. It has 31,500 miles. This weekend, the 'service shifter' warning came on, the engine would not start, the ignition stayed on and would not turn off though the engine wasn't running. The shifter lights flashed continuously, the warning screen flashed through several warnings continuously all night. The battery was dead the next morning. The back doors will not open, disallowing me access to the battery (under the passenger seat). The car would buck at intersections when I was driving it last week. The electronics are poorly engineered and tested. Reminds me of the english range rover. I don't know what to do now as the car is stuck on my driveway.

- Carson City, NV, USA

problem #25

Nov 222019

Grand Cherokee

  • 68,909 miles
When driving on the freeway and regular street, and going uphill, my Jeep's engine will stop running, the "D" on the dashboard blinks and the center of the dashboard says "shift to park". to get the Jeep's engine to start up again, I have to put it in park and restart it. Being that the Jeep does not run when this happens I am often stuck on the freeway or in the middle of traffic and can not pull over. This is extremely dangerous and I have come close to multiple accidents. The Jeep does not always start again. It will stutter and shut off multiple times. This has been happening for months. Dealership can not find any codes. They put a data recorder in the vehicle, the Jeep's engine shut down the same day I picked it up. When this happened I pressed the recorder button. It shut down multiple times in traffic with the recorder in and I pressed the button to record as directed. When I brought the Jeep back into the bob baker dealership, they said the data recorder said everything was normal. The Jeep shutting down while in motion and not turning back on, is not normal and is dangerous. I have been without my Jeep for 2 months with no solution in sight. This is a major safety problem that I have been fighting to get fixed with no resolution. I have been working with fca and they are not returning my calls and have no solutions. I am so disappointed and wish I never bought this Jeep. I have lost all confidence in this vehicle. I captured the problem happening on video and no one can explain what is happening nor fix it. This has been happening since August 2019. The last time it happened was the day I picked it up with the data recorder in it on November 22, 2019

- San Marcos, CA, USA

problem #24

Sep 202019

Grand Cherokee 6-cyl

  • Automatic transmission
  • 4,000 miles
The contact owns a 2017 Jeep Grand Cherokee. While driving and decelerating, the vehicle suddenly shut off and would not immediately restart. After four attempts, the vehicle restarted and resumed normal operation. The vehicle was taken to an unknown dealer, but the cause of the failure could not be determined. The manufacturer was notified of the failure and vprovided case number: [xxx]. the failure mileage was 15,000. The consumer stated the a visual inspection and 5 min road test performed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Franklin Square, NY, USA

problem #23

Aug 202019

Grand Cherokee

  • 41,500 miles
The car was in eco mode. The car was driving on a residential street and was stopped for a train crossing. When the gas pedal was used to go forward the engine raced quickly to 4500 rpms and would not slow down until manually placed in neutral for several seconds. After driving on interstate 135 and coming to a stop at an exit, the car went into eco mode, when the gas pedal was used to put the car into motion the engine raced to 6000 rpms and was trying to accelerate to an unsafe speed. The engine would not slow down. This has happened 4 times in the last 3 weeks. The dealership was notified. Attempts we were told were to diagnose this problem, but the issue has not been resolved. An update on software was done after the first two issues of the uninitiated accelerated rpms of the engine occurred. After software was updated there have been two uninitiated accelerations of the rpms. We were concerned for uncontrolled accelerations of the vehicle. The dealership has been notified of our concerns, however a resolution hasn't been done. We are concerned for safety. This has happened on august7 (twice), August 10, August 20.

- Newton, KS, USA

problem #22

Jul 222019

Grand Cherokee

  • 25,200 miles
Flashing D on dashboard car turns off has happened twice dealship can not correct because I have no codes

- Bronx, NY, USA

problem #21

Jan 052019

Grand Cherokee

  • 30,000 miles
Vehicle comes to a stop and activates auto stop/start. When lifting foot of brake to proceed to a turn, the engine turns on, vehicle moves, then turns off displaying, 'auto stop/start not available', for approximately two and a half minutes, I was stuck in the middle of an intersection trying to turn over the car. Eventually after putting the vehicle in park, releasing the brake and turning off the vehicle completely, I pressed the brake and turned on the vehicle successfully. Numerous occasions of this very same incident have occurred in random. Random engine shut offs while in motion have occurred as well requiring the same steps listed above. Vehicle is equipped with this 'eco technology' 100% of the time unless, a button is pressed to deactivate temporarily. (no way to permanently shutoff this feature, no solution from dealership.)

- Richmond, KY, USA

problem #20

Oct 192018

Grand Cherokee

  • 31,000 miles
My Jeep started with radio fading in/out, lights on the console fading in/out, dashboard goes out completely and then back on and the passenger window goes down on it's own(even with the window lock on) also once so far my Jeep didn't turn off when I pushed the shut off. I had to disconnect the positive on the battery(dealership told me to do) and hook it back up, it showed no codes when I got to the dealership. Been to two dealerships paul bailey was useless, bald hill was able to reproduce and we are waiting on Jeep to tell them how to fix. Also it is hard to pump gas, it shuts off, you have to turn the gas handle upside down to pump.

- Warwick, RI, USA

problem #19

Mar 152019

Grand Cherokee

  • 36,000 miles
Got in vehicle to leave school and dash board lights lit up like a xmas tree but car would not start. After 20 mins of trying if finally started but power steering was out. Took car to dealership, they drove it for a week before problem replicated and died twice on the road. They have had it 2 weeks now thinking it might be a pinched wire. Somewhere likely in the drivers side door. Will get back to me Monday, April 1, 2019

- Rohnert Park, CA, USA

problem #18

Nov 212018

Grand Cherokee

  • 28,000 miles
My 2017 Jeep Grand Cherokee it's having electrical problem for almost 2 years now and they can found what's going on I almost got kill out of no where my car stops all this messages come up in the dashboard it's crazy I can't drive the Jeep for more than 1 hour because I star having problems passenger side window star going down by itself

- Cincinnati, OH, USA

problem #17

Jan 292019

Grand Cherokee 6-cyl

  • miles
2017 Jeep Cherokee latitude. Consumer writes in regards to alarm issues.

- Portland, OR, USA

problem #16

Jan 032019

Grand Cherokee

  • 38,000 miles
While driving my 2017 Grand Cherokee in drive mode in a intersection turning left, the dashboard showed a message of 'shift into park' and was put into a neatural mode by itself disabling drive mode options but still in a 'drive' status not allowing me to press on the gas to continuing turning left, the only way to change this status the vehicle had to be completely turned off and turned back on again. This was a very scary incident and appears to be a malfunction with the vehicle.

- Santa Paula, CA, USA

Read the next 15 complaints »