5.8

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,747 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #6

Feb 122018

Grand Cherokee

  • 14,990 miles
Bought my 2017 Jeep Grand Cherokee trailhawk used with 10,600 miles on it. Gas issues from the get go: When getting gas, the gas pump shuts off ever few seconds like the gas tank is full only allowing a few cents worth of gas to actually go in the vehicle. I have been to multiple gas stations and the same issue occurs at all of them, tried turning the nozzle to different angles and almost holding it all the way out of and in the tank, it does not matter though. Air suspension: After owning the Jeep for 3 months, one Monday morning when I turned it on to go to work a message popped up saying "service air suspension system immediately", mileage was at 14,990. I turned the vehicle off and one two more times before driving it, drove to work and restarted it after I parked, each time the same message came on immediately. I called the closest Jeep dealership, they said it was ok to drive and could not see the Jeep until the following Monday. Dropped the Jeep off, their system said the module was bad, they replaced it, this did not work. They contacted Chrysler, no fix has occured, multiple attempts but nothing has worked. 3.5 weeks and still counting without my Jeep. The Jeep garage said they do not know how much longer bc they do not know the solution and are waiting on Jeep engineers to tell them what to try next. Sounds like the engineers are just trying experiments to see what will work. When waiting on the module to come in the first week I asked if I could drive it until the piece came and was told it was not safe to drive. Very unpleased.

- Alum Bridge, WV, USA

problem #5

Jan 052018

Grand Cherokee

  • 4,604 miles
Vehicle has 4000 miles, stalled out while I was driving. Started right up, multiple codes stored.

- White Plains, NY, USA

problem #4

Nov 262017

Grand Cherokee

  • miles
Having reoccurring issue with filling my tank up with gas. I've tried on several different pumps but it will not pump and spills out even though I've just started and my tank is only about a quarter filled. Not sure how to fix it as I have to spent 20 minutes at a time to fill the tank. Every $0.20 the pump stops. Not sure if the issue is the same as the renagade or not but there is an issue with the gas cap sensor.

- Seattle, WA, USA

problem #3

Sep 042017

Grand Cherokee

  • 7 miles
Bought a brand new 2017 Jeep Grand Cherokee altitude 4X4. From route 1 Jeep in lawrenceville. Immediately experienced ticking from the engine, faulty computer equipment, and faulty fuel proposition. The sound was duplicated and I was told service would need my car indefinelty until the diagnosis was indentifief and a repair was determined. Also experience pre-mature stopping at fuel pumps. Meaning the pump will shut off as if the tank is filled when it's not, having to manipulate the gas pump nozzle until it allows me to fill. Also experience internitant issues with the speedo and its display. Some times the display doesn't work at all. Keep customer service has been nothing but an obstacle to getting this resolved. And every dealer we go to is "overwhelmed and understaffed" by their own admission. Literally 5 different dealerships in a 50 mile radius gave us the same feedback. I'm am beyond frustrated, hurt, and disgusted after spending 40K+ on my 1st brand new SUV. Was hopeful and wanted to purchase american, but are we really buying american when the parts and car itself are being manufactured in Mexico??

- Hamilton, NJ, USA

problem #2

Nov 062017

Grand Cherokee

  • 4,600 miles
Was fueling up today and the pump was turning off like I was topped off but my gage was on 'E'. then with me holding the pump gas started shooting out onto me and my SUV. I had gas all over the side of my car and after I paid I had a large puddle under my car also. I only fill up at meijer and normally get 22 gallons in my tank. I was only able to get 11 gallons in. My SUV only has 4600 miles on it. Something is wrong here

- Belleville, MI, USA

problem #1

May 202017

Grand Cherokee

  • miles
The vehicle doesn't shift gears properly when moving. It mostly happens on a regular streets in day-to-day driving I've not noticed it at higher speeds. The rpms go up really really high and yesterday when I was getting onto a smaller highway from a main highway it's slid into almost a neutral state, it didn't stall but didn't accelerate either on the turn coming off light. This is happens frequently since I got the car in February and I brought it to the dealer a few weeks ago and they said they updated some kind of software. It hasn't helped -the only way I get to engage the transmission properly is if I move stick into manual and drop it into the + then go back to automatic but that's not really an appropriate answer and I worry about my teenagers using the car. I can't stand the fuel saving on off switch because it's not responsive enough and I wonder if that's part of it, maybe this fuel limiting provision is not functioning properly and fuel isn't provided fast enough to handle the acceleration so the car just kind of runs out of gas mid task. I'm providing the receipt from a local dealer but this is not the dealer I bought the car from, they weren't helpful as I they can be.

- Bethlehem, PA, USA