6.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,385 miles

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« Read the previous 20 complaints

problem #2

Apr 022019

Grand Cherokee

  • 1,589 miles
Refer to complaint #1184392 2019 Jeep Grand Cherokee.(1) after tcm replaced at 1300 miles 3/1/2019. (2) internal valve body kit installed in transmission 1456 miles 3/12/19 to 3/22/19 parts had to order. (3) transmission ordered 4/3/19 @ 1589 miles.in service date 10/11/2018. Took delivery 10/13/2018. After all this trouble I was driving normal city road April 2,2019 vehicle would bang thump like backlash after complete stop in transmission felt in entire vehicle. The vehicle felt like no gas response to move in gear then. I came to stop at light to turn left car in drive running.vehicle would not move at all. Stuck dead in road. After trying everything to move vehicle I got off 3 lane road to driveway of senior residence home.vehicle running to stay warm it did it again would move in any gear. Flatbed came to take to dealer since they just did valve kit in transmission 13 days previous and 156 miles approximately.) after all these experiences I've had in little time and mileage occured this new 2019 Jeep Grand Cherokee is unsafe with all these transmission troubles. Transmission never knew when to shift normal since 1000 miles. Erotic shift with noice and thump after stopping, feels like no gas to move vehicle in gear driving. Took a turn and felt like out of gear no response in gas fuel pedal, times of acceleration it would lag then extreme take off and jolt you forward. Shall be also registering complaint with fca and issue of new car lemon law.

- Buffalo, NY, USA

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problem #1

Feb 052019

Grand Cherokee

  • 1,300 miles
On startup when cold. Transmission is weird hard shifts. Seems to not know what gear to be in. Sudden stop in transmission between 1st. And 2nd. Gear.vehicle at 1300 miles took to dealer they test drove one mile (1) advised me of tsb report from Jeep in motion with transmission. Adjustment to control shift is even worse than before. Jerky and almost dead drop in transmission on brand new vehicle is hard to believe. Like to see tsb report. 20 plus years auto mechanic myself.dealer did experience the trouble I have with vehicle. In a one mile road test. Dealership did not close out work order. Will mail me copy of work order. Still waiting since febuary 28.2019 service.

- Buffalo, NY, USA

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