10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
6,819 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Sep 132020

Grand Cherokee

  • 36,061 miles
I was driving on the interstate when all service light came on and steering wheel locked up and the car began to power down. I almost crashed into a 18 wheeler because the steering wheel would not turn properly. I was able to pull over and the car would not move, switch gears, stop or start. My vehicle was serviced by Jeep twice in the past two weeks.

- Saint Louis, MO, USA

problem #8

Aug 242020

Grand Cherokee

  • 8,960 miles
I was driving home and the Jeep switched to neutral on its own and flashed "shift to park" on the screen. I had to roll to the side of the road, put it in park and turn it off. I am scared to drive it. I have kids. If this happens on the highway we will be hurt.

- Utica, NY, USA

problem #7

Jul 122020

Grand Cherokee

  • 12,000 miles
I was driving my car and the car shut down and steering wheel locked in place. A flashing message came on to restart my car. Luckily I was on an empty road and no one was behind me.

- San Jose, CA, USA

problem #6

Jun 212020

Grand Cherokee 6-cyl

  • 10,080 miles
Engine shutdown while driving. Has shut down multiple times while moving down the road. Engine shuts off, pressing gas will rev the engine but there will be no transmission power even though the vehicle is still in drive. Have to pull over and shift into park and restart. This is extremely dangerous!

- Buda, TX, USA

problem #5

Jun 082020

Grand Cherokee 6-cyl

  • 13,700 miles
While driving straight at approximately 45 mph on a the 3 lane road full of traffic vehicle suddenly clunked loudly and violently shifted from high gear possibly fifth or sixth into first gear with the rpms at over 7000 this caused me and my family to lunge forward at which time I momentarily lost control of the vehicle. I was able to gain control and steer the car towards the side of the road and had to slam the shifter into park in order to stop. While stopped the vehicle remained at 7000 rpms until I pushed the off button of the console.

- Blasdell, NY, USA

problem #4

Feb 062020

Grand Cherokee

  • 1,900 miles
I got into my vehicle and when I tried starting it would not turn on the engine. The only thing that would illuminate was the speedometer area. The audio unit would turn on off and then on and then off. I tried about 10 times and would not start the engine. The vehicle was parked in my driveway when it happened.

- Hacienda Heights, CA, USA

problem #3

Oct 042019

Grand Cherokee

  • 5,700 miles
While driving on the highway, it began beeping the check engine light came on and the vehicle shut off. I tried turning turning the vehicle off and back on, but as soon as I put it into drive the check engine light came back on and the car started beeping again. From speaking with fellow Jeep owners (all different models) this problem seems pretty common and unsafe. The car only has 5700 miles on it. Totally unexpected when spending so much money on a brand new car.

- Bristol, CT, USA

problem #2

Sep 272019

Grand Cherokee

  • 14,000 miles
27 days after the purchase of vehicle battery went completely dead and needed to be replaced. On the 3rd day after this repair, " check engine" light went

- Willowbrook, IL, USA

problem #1

May 102019

Grand Cherokee

  • 9,700 miles
Vehicle lost power on highway @ 65 - 70 mph. Operator was using cruise control to increase and decrease speed in heavy traffic. Operator pressed the cruise off button and the vehicle lost power to idle and would not accelerate. Operator pulled over and switched the vehicle on and off several times over about 5 minutes before vehicle wold operate normally again.

- Wendell, NC, USA