I bought vehicle in May 2020 and have had continued issues with my vehicle since December 2020. Four months ago the radio screen started freezing occasionally. Within a couple weeks it was significantly worse and happening more frequently. The screen would freeze while reversing or would cut off, restart or freeze while driving. I had the misfortune of driving on the highway and and the screen froze. I had to get off at the next exit so I could turn vehicle off and on to unfreeze screen because I needed to use the gps. I brought vehicle in to dealership on 1/14/2021 and was told radio would need to be replaced and the part should take 2-6 weeks to receive part from manufacturer. As of 4/6/2021 the part has not been received. I called dealership to inquire and was told that the manufacturer does not send new only used refurbished radio and they would send replacement once the had one. In the meantime im stuck with a hazardous inferior vehicle. The manufacturer needs to better honor their warranty is especially when theres a safety hazard. The issue now occurs almost daily.

- Albany, NY, USA

I blacked out and went off the road at 40mph at 1 pm in the afternoon.. car went through a wooded area for 100 yds. Many small trees and brush. Car was declared a total loss by insurance company. No airbags deployed.

- Fayetteville, NY, USA

While driving 60 miles per hour along the southbound express lane of garden state parkway my new 2020 Jeep Grand Cherokee started shaking. Within seconds, I pulled on to the grassy area next to the fast lane where my vehicle died. After getting towed to the dealership, I was notified that my new car with 329 miles on it is in need of a new engine, new batteries and new starter. Of notable concern on the repair order is the following: "what is present inside intake manifold is pieces of metal." While the case is not yet closed, Chrysler informed me they intend to fix the vehicle under warranty and return it to me. This is a serious safety concern and I fear the blown engine, dead batteries and starter could have caused additional, unrecognized damage.

- Haworth, NJ, USA

There is a thumping noise coming from the rear of the vehicle while in motion. It is getting worse and we are not sure what it is and the service department has been unable to fix it. We are concerned with it getting worse the more miles we put on the car.

- Lagrange, GA, USA

The sos button in the car and the assist button in the car don't work. If you push either you get a busy signal. Sos is for emergy help. I took it to the dealreship. After a couple weeks of fca collecting data they finally told the dealership it is a know problem. I have the car back, but, these features do not work. If my cell phone is damage I can not use sos to get help. They said they would let me know when there is a fix.

- South Lyon, MI, USA

After only 350 miles my engine started sputtering and had to pull over. By the time we stopped the car the sputtering was violently shaking the vehicle. We had to get it towed only for the dealer ship to take several hours to replace a spark plug. - at almost all time there the air conditioner never seems to get to the desired temperature for more than 20 seconds. When at a stop, the A/C is non existence and temps drop significantly. Unless you have it set to max A/C it will never feel cold/hot. - the transmission is extremely rough at all times, it can jerk you back and forth while it switches gear.

- Dixon, CA, USA

When changing a flat tire according to the directions in the owner's manual, and on a flat surface and using the jack that was included in the vehicle...after jacking the car up to the appropriate height to change the tire, the jack failed and the car fell. The jack was tweaked out of shape. Luckily no one was injured but the jack is no longer usable.

- Scottsdale, AZ, USA

The car was parked on a city street, and the engine off over night sometime early in the morning with the car still off and parked an electrical fire started on the front passenger side.

- Chicago, IL, USA

I was involved in a head on collision with a snow plow mounted to a Ford F-250 where significant front end damage was done to the vehicle, and the airbags didn't deploy. There's no way possible these airbags should have not been deployed.

- South Elgin, IL, USA

I was slowly backing into a driveway when the Jeep Grand Cherokee suddenly accelerated on its own. I repeatedly hit the brake pedal but the Jeep wouldn't stop; instead it kept going faster. It smashed into the garage door and the brick wall of the garage, demolishing them. The Jeep was brand new with only 500 miles driven, and it was equipped with a complete safety package that should have automatically stopped it before an impending impact but it did not do so. This was an extremely terrifying experience and it felt like a nightmare.

- Deerfield, IL, USA