10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
945 miles

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« Read the previous 20 complaints

problem #42

Jul 162022

Grand Cherokee

  • miles
Two issues: power steering warning with no fix. Light remains illuminated. Second: ALM (Active Lane Management) will turn off sporadically and not turn back on. Sometimes takes a few stop and restart of the engine for the ability to turn back on.

- Frankfort, IL, USA

problem #41

Apr 252022

Grand Cherokee

  • miles
Vehicle is making a knocking noise when in drive and fully stopped. This occurs after drive the vehicle for about 10 miles, once the engine warms up. I've been told that it was a purge selenoid and it's normal. Was also told it was an EGR Valve and also advised that it was the air suspension. Meanwhile they have a open star case stating it's the motor mounts. 100s of people are having the same issue on the facebook group I'm in, as well as forums and no one is getting anywhere. Also my radio system is making a hissing noise and the android auto connection is not stable and doesn't stay connected. They currently have no fix for this. My steering wheel is slightly off to the right to go straight. They stated the alignment is good and that it does that because incase the driver falls asleep, it would drive them off the road instead of into oncoming traffic. That's sounds extremely bogus and very dangerous.

- Leland, NC, USA

problem #40

Jun 152022

Grand Cherokee 6-cyl

  • miles
2021 Jeep Grand Cherokee L Limited: Looses power steering and the light comes on and a message saying power steering unavailable. Took it to the dealer and they ran the code as the aux battery going below voltage threshold. They-??ve changed this battery once already due to the same issue and the battery expanding because of the issue and the tsb (?) 3 times to try and fix this issue. This is about the 6th time I have taken it in. Chrysler lacks at figuring out what is wrong. They-??ve gone through every wiring harness everything.

- San Antonio, TX, USA

problem #39

Jun 102022

Grand Cherokee

  • miles
Electrical issues stalled car without warning while driving. Vehicle restarted briefly and stalled again with electrical warnings.

- Hackettstown , NJ, USA

problem #38

May 092022

Grand Cherokee

  • miles
I started my car with my factory installed remote starter and 5 minutes later my car was engulfed in flames. This was a brand new car, and has been reported to Chrysler, . I reported this the day it happened on 5/9/22 and I still have not heard back from Chrysler. Just concerned this could happen to others.

- Billerica, MA, USA

problem #37

May 182022

Grand Cherokee

  • miles
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat was expanded on the bottom, 4wd service light comes on randomly(mostly when started with the app) and many other issues.

- San Antonio, TX, USA

problem #36

Apr 102022

Grand Cherokee 6-cyl

  • 38,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the service power steering warning light was illuminated with an audible chime. The contact stated that while attempting to move to the side of the roadway the vehicle lost power steering functionality. The vehicle was driven to the residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that there was grease in the power steering connectors and cleaned the connectors. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000. THE CONSUMER MENTIONED ANOTHER RECALL NEEDING TO BE COMPLETED, BUT THE NECESSARY PARTS WERE UNAVAILABLE. THE RECALL CONCERNED THE TAIL LIGHTS.

- Marietta, OH, USA

problem #35

Mar 142022

Grand Cherokee

  • miles
There are lots of non stop electrical issues with this car, main problem they had a internal recall for power steering wheel, few weeks later I lost control of the power steering wheel while driving it had an error massage on the main dashboard, -??power steering currently unavailable service required -??. Luckily I was pulling out of a parking lot and was only going few miles an hour and I was able to stop, if I was going highway speed not sure if I was here typing this. The car barker have 8500 miles on it and it-??s a major safety hazard. From what I understand I was not the only one with that issue and jeep sweeps it under the rug, if they aware of the issue why they don-??t contact the car owners to bring them to fix the issue. ? Only when someone dies they will

- Midlothian, VA, USA

problem #34

Sep 012021

Grand Cherokee

  • 1,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that a software update was needed. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 1,000.

- Oxford, OH, USA

problem #33

Mar 272022

Grand Cherokee 6-cyl

  • 19,146 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

- Middleburg, FL, USA

problem #32

Feb 142022

Grand Cherokee

  • miles
This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern

- Richmond, KY, USA

problem #31

Oct 012021

Grand Cherokee 6-cyl

  • 1,000 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the crash warning lane departure alert was sounding and failed to disengage. The contact stated that the vehicle would indicate that the vehicle was running even though the vehicle had not been started. The speedometer failed to provide the correct information and the seats would move independently. The contact stated that since purchasing the vehicle there had been several electrical issues with the vehicle. Vehicle was taken to the dealer who linked the failure to the radio frequency hub. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000. Dealer stated that the radio frequency hub needs repair but they are unable to get the part as it part of a recall on the 2022 model.

- Southborough, MA, USA

problem #30

Feb 182022

Grand Cherokee

  • miles
2/18/2022, I was driving down Bethany and 75 in Allen, Texas when my vehicle made a sputtering noise then the gears went out. Could not engage the gears to Drive or Reverse. I coasted the vehicle to the church parking lot where I sat for 6 hours waiting on a tow truck. When tow arrived, vehicle's brake and parking break had to be pushed down to allow vehicle to go into neutral. Vehicle would turn on, but the ac/heating system did not work, radio was shorting out and vehicle remained locked in Park. Check engine light came on after the sputtering and did not turn off. Vehicle was serviced the previous week at Dodge City McKinney with no reported issues of this caliber. Per dealership, codes are showing issues with the transmission and engine. Vehicle only has 9347 miles and if I had been on a major highway, I could have been severally injured when the vehicle stopped. Dealership, made no attempt to review the issue upon its arrival.

- Mckinney, TX, USA

problem #29

Feb 182022

Grand Cherokee

  • miles
Last night, my BRAND NEW car (Jeep Grand Cherokee L Limited) tried to kill me. Driving down 1187 going 40 miles an hour, it came to a DEAD STOP, put itself in park and would not crank or start back up. All I could hear in the panic was screeching tires from cars trying not to hit me. The seatbelt also did not stop me and I was thrown into the steering wheel. My car has less than 900 miles on it. After a panic attack of EPIC proportions and a sleepless night, I immediately drove it to the dealership today and of course they can find NOTHING wrong with it. They are going to keep it a few days to double check a few things, but to say I will no longer be able to drive this car without SEVERE anxiety is an understatement. It has less than 1000 miles on it and I haven't even made my first payment. Trading it in, I will automatically lose $3100. If I don't trade it in, I don't think I would ever be able to get over the anxiety of driving it. Talk about a lose/lose situation. All I could think about is if I had been going faster and there had been more traffic, I could have KILLED someone including myself. Thank you to the kind salesman who, when I pulled up this morning, said "I love your car" and I proceeded to break down crying and hand him the keys and say you can keep it. He was so helpful in calming me and getting it checked out right away. I've owned it 21 days exactly. Honestly I am not sure I want to take the chance of it happening again.

- Fort Worth, TX, USA

problem #28

Jan 012022

Grand Cherokee

  • miles
Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

- West Allis, WI, USA

problem #27

Feb 152022

Grand Cherokee

  • miles
Purchased new 2021 Jeep Grand Cherokee L Overland in December 2021. The SUV has 2900 miles on it. Since purchase, the auto park engages at random moments most recently today when pulling out of drive thru lane. I began to drive the jeep forward and it locked up and engaged park brake. This has happened on numerous occasions. I went to get in the Jeep a few days ago. Started the engine and the brake engaged itself before even putting the vehicle in reverse. The touch screen in the dash that controls all functions of the SUV including radio, car play, heat/cooling, vehicle settings will randomly shut off and go black while traveling. While using the paired phone setting when making a call, the speakers produce a swishing/scrubbing sound that will not stop while the call is in session. New today, the windshield washer fluid light is on and the fluid is full. Due to "staffing shortages, " can't get the Jeep into the local dealer until March 11th to be examined. Such a joke for a $60K vehicle.

- London, KY, USA

problem #26

Feb 122022

Grand Cherokee

  • miles
Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

- Monmouth, OR, USA

problem #25

Feb 012022

Grand Cherokee

  • miles
Vechicle was purchased on 11/6/21 att smithhaven Jeep in nys. The next day I noticed substansial condensation in both the head lights and rear brake lights. I took the vechicle to the dealer right away and they stated "its normal and it will go away", that being said I still have this issue and it has not been resolved. On approx 12/13/21 the vechicle's radio froze and I was unable to use it for several days. A message prompted me to call sirius xm radio, however they stated it was a vechicle issue and not a satelite radio issue. I looked up online and found how to hard reset radio and I have to do that occasionally to clear the unresponsive radio. The most recent issue was a complete trasmission failure on 2/1/22. While attempting to move vechicle the transmission would not go forward past the 1st gear and would not go into reverse nearly causing a major accident. Dealer is not privy to this issue and does not have an eta for repair. Jeep corprate has been contacted with no resolution. This was a major mechanical malfunction and the vechile is only 3 months old with 2,300 miles. I am unable to upload pictures or videos however I have them to submit if needed.

- Centereach, NY, USA

problem #24

Nov 292021

Grand Cherokee

  • 2,623 miles
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required, " appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623.

- Chicago, IL, USA

problem #23

Jan 252022

Grand Cherokee 6-cyl

  • miles
I purchased this car on 1/12/2022. It immediately began to have issues, first a coolant leak and then a check engine light. I have been told the check engine light is related to RFH codes for passive entry and Chrysler cannot provide a a date for the software update. I am forced to forced to drive a brand new vehicle with a check engine light on, not knowing if it-??s safe. I feel this is unacceptable, I see many stories of the same vehicle just shutting down while driving.

- Toms River, NJ, USA

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