10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 1,661 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern
- Richmond, KY, USA
This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. back at the dealership. Power Steering goes out again get back 1 day and Power steering goes out as I am driving. Back to the Dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.
- Richmond, KY, USA
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000.
- Richmond, KY, USA
On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by Chrysler and the dealership.
- Oceanside, NY, USA
The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.
- Chicago, IL, USA
Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving
- Virginia Beach, VA, USA
Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.
- West Allis, WI, USA
Power steering is intermittently unavailable
- Strongsville, OH, USA
Power steering not available. Steering became manual
- Round Lake, IL, USA
On several occasions, the vehicle lost power steering, making it difficult to maintain control.
- Ballston Spa, NY, USA
Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.
- Monmouth, OR, USA
The power steering while driving turns off sporadically. You need to power off and power on the car to get it to come back. This is a safety issue for people that are not strong enough to handle a car without power steering. Jeep is stating there will be a module update sometime in the 1st qtr and not sure when that will be. They are also saying 1st qtr could mean end of May as they are on a different quarterly calendar.
- Plainfield, IL, USA
Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.
- Rome, GA, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.
- Otsego, MI, USA
Came out from an event with my family, tried to start my car. Wouldn-??t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.
- Seekonk, MA, USA
The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L
- Niskayuna, NY, USA
When I turn on my vehicle, the error message Power Steering Unavailable will come on. Once the error message occurs, I can barely turn the steering wheel when I am driving my car. Most times after my car has sat (while I am work), the message will clear and power steering will be available again. On average this has been occurring every other day. The Jeep dealership where I bought my car has deemed it undrivable and taken it off the road until the problem has been corrected. Also when this light comes on, the Active Lane Management warning light will come on and doesn't work either.
- Clay, NY, USA
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving at 25 MPH, the "power steering unavailable, service required, " appeared on the instrument panel. As she began to drive to the dealer, the "active lane management unavailable, service required" warning also appeared on the instrument panel. Once at the dealer, she was informed that a software update would be performed on the vehicle. Five days later, the "service four-wheel drive" warning message was illuminated on the instrument panel. The vehicle was taken back to the dealer where the computer module was reset; however, the failure returned, and the vehicle was taken back to the dealer. A service tech informed the contact that he had been instructed to reset the computer module and that he knew that the reset would not correct the failure. The manufacturer had been notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 2,623.
- Chicago, IL, USA
Starting in December of 2021 I had no power steering. It went out and the light came on in the dashboard. Then again January 6th it happened again while driving my daughter to school. At this point it-??s the second time and I realize it-??s an issue. I brought it to dealership. They ran codes couldn-??t find anything. Said next time it happens to bring it right in when the light is on. It-??s very intermittent. It randomly will have no power steering. So fast forward to a week later, Jan 16th it went out again. I immediately drove it to the dealership in the middle of a snowstorm ( with no power steering) they ran the codes and I showed them a pic of my dashboard. Said the 4 codes that popped up have no update or fix. I have had a loaner car since. It-??s 1/31/2022 at this point. It-??s been 2 weeks. They are telling me an update should be coming. So I am paying for a vehicle that is unsafe to drive and I don-??t even have. Also an issue that has no fix! I can not drive a half an hour back and forth to work and back and forth to my daughters school and have no power steering. This vehicle is unsafe to drive!!! Dealership doesn-??t seem to have a fix either. Each week they say an update is coming only to call a week later with the news there is no update. Meanwhile my brand new car is just sitting at the dealership in the parking lot. Same car that I-??m paying on each month. That is too dangerous to drive.
- Cicero, NY, USA
- Rockville Centre, NY, USA