Steering wheel is very difficult to turn. The difficulty seems to vary somewhat with the temperature-- with the car extremely difficult to turn when both the car and weather are cold-- though even when warm it is more difficult to turn than it should be. The car operates as though there is no power steering when cold, or as if some component of the power steering is bad. The steering wheel also makes a ticking/brushing sound when turned (some component catching or rubbing against another component within the steering column). My safety is at risk because maneuvering the vehicle is difficult. It is especially difficult to maneuver at higher speed (the wheel is almost impossible to turn). Local dealership tested the vehicle and didn't report that they noticed any problems, though they never actually listened for any kind of friction or ticking in the steering column. They also have no frame of reference for how the steering wheel SHOULD turn, since they don't own the car, and as such would not be able to tell if there were a problem by feel alone. No warning messages appeared.

- Lebanon, OR, USA

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving 75 MPH, the power steering assist, traction control, lane assist, emergency brake, backup assist, air bags, and check engine warning lights all illuminated and the vehicle failed to operate and function as needed. The contact used excessive force to steer the vehicle off the road and had to repeatedly pump the brake pedal. Additionally, the turn signals and warning lights failed to operate as needed. Due to the failure, the contact had the vehicle towed to a dealer however, the mechanic was unable to diagnose the cause of the failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 19,146.

- Middleburg, FL, USA

Power steering and lane keep assist have failed 3 times already for a new vehicle with less than 5k miles on it. Driven to/from work only.

- Depew, NY, USA

The power steering and adaptive lane control system repeatedly fails. Loss of power steering makes the vehicle harder to turn. This problem was reproduced by a dealer and supposedly corrected by way of software update. This problem has not been corrected and continues to reoccur following the software update. The lamps for the power steering and adaptive lane control system appear when the systems are not working.

- Rockville Centre, NY, USA

This is my second attempt to get someone to reach out. I have a 2021 Jeep Grand Cherokee L with approximately 3100 miles. This vehicle has been in the repair shop a minimum of 10 times. Power steering goes out at times while driving. This vehicle falls into the Lemon Law. I have been unable to reach anyone at Jeep Headquarters to assist with resolving this buy back. No one has returned my calls. This is a very serious safety concern

- Richmond, KY, USA

This vehicle had a new complete transfer case after owning 3 weeks was in the repair shop for approximately 1 month. 1 week later power steering goes out. back at the dealership. Power Steering goes out again get back 1 day and Power steering goes out as I am driving. Back to the Dealership. 3 x power steering goes out. Now says a repair has been done. This week transmission and interior lights possibly going out. Car purchased new November 4, 2021 has less than 3000 miles on it. Has been in the repair shop approximately 3 months of the 4 months its been owned. This car actually scares me to drive it because I never know what's going to happen.

- Richmond, KY, USA

The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the steering wheel was difficult to turn. The contact stated an unknown warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the charging system replaced. The vehicle and repaired; however, the failure persisted. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 2,000.

- Richmond, KY, USA

On certain mornings, when the temperature is below 40 degrees, when the car is started it states that the power steering is unavailable and service is required. The power steering is sluggish and is not easy to drive. As the temperature warms up during the day, the power steering will return. It has been to the dealership on three occasions and currently there is no fix for this problem. Chrysler has told me that the problem is intermittent and the car is drivable without power steering. There is also a service bulletin on this and they expect a software update in the middle of the 1st quarter. We are now near the end of the 1st quarter with no fix in sight. What's more worrisome is that they are saying the vehicle is drivable. This problem has been confirmed by Chrysler and the dealership.

- Oceanside, NY, USA

The vehicle lost both power steering and lane keep assist during normal operation. The mechanical fall back steering still works, but that requires significant more force to turn the steering wheel. The issue went away next time I started the vehicle.

- Chicago, IL, USA

Warning came up that Power steering is unavailable. There have also been numerous occasions before this where no warning has come on, but the steering wheel has a bad vibration while driving

- Virginia Beach, VA, USA

Power steering randomly goes out and random electrical issues and faulty sensors indicators. Vehicle has 8,000 miles I fear for my safety to safely operate this vehicle putting my life in danger and others on the highway.

- West Allis, WI, USA

Power steering is intermittently unavailable

- Strongsville, OH, USA

Power steering not available. Steering became manual

- Round Lake, IL, USA

On several occasions, the vehicle lost power steering, making it difficult to maintain control.

- Ballston Spa, NY, USA

Driving on a highway when I got multiole error messages on my dash informing me that my power steering was unavailable, blind spot was unavailable, AEB was unavailable, ACC was unavailable, as well as active lane management was unavailable- and to service these immediately. My dash continued to beep and filter through these error messages for the remainder of my drive. During this, none of these features were working- as well as my power steering not working. This is the second time this has happened. Both times at highway speeds. Appointment has been made at dealership to have it looked at.

- Monmouth, OR, USA

The power steering while driving turns off sporadically. You need to power off and power on the car to get it to come back. This is a safety issue for people that are not strong enough to handle a car without power steering. Jeep is stating there will be a module update sometime in the 1st qtr and not sure when that will be. They are also saying 1st qtr could mean end of May as they are on a different quarterly calendar.

- Plainfield, IL, USA

Occasionally start car and receive alert on dash stating the electronic power steering is unavailable and that lane management is unavailable. Vehicle has already been to dealership for another recall but it appears that the current issue still remains.

- Rome, GA, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" The power steering system light has came on several times randomly since vehicle was purchased in November. How was your safety or the safety of others put at risk? My families safety is at risk due to the loss of power steering and leaving us stranded unless we choose to drive the vehicle with the power steering light on. This is extremely unsafe for not only us but others on the road if we were to lose power steering causing an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? It has been in for service once so far to determine the cause. The dealer did a software update but we are still experiencing the loss of power steering. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No it has not. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Yes the service power steering light was illuminated on the dash when the power steering went out. Problem first appeared in January 2022.

- Otsego, MI, USA

Came out from an event with my family, tried to start my car. Wouldn-??t start. When it did start a bunch of lights same came on. Power steering unavailable, as well as active lane assist needs service.

- Seekonk, MA, USA

The power steering icon lit up on the dash saying to bring it in for service. Tbe steering felt labored. The vehicle had under 2000 miles on it. After driving around for about 30 mins and then turning it off and going into a store I css as me out turned in the vehicle and all was fine again. The lane departure icon also said it was unavailable. This seems to happen when the temperature is cold outside. There was also a yellow icon that looked like a car crash that lit up on another night and said to bring in for service emergency braking was unavailable. These is quite unnerving gvyo happen in a brand new vehicle. I have read of many others having similar issues with their grand Cherokee L

- Niskayuna, NY, USA