10.0
really awful- Crashes / Fires:
- 55 / 2
- Injuries / Deaths:
- 78 / 2
- Average Mileage:
- 57,449 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light illuminated. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 12V527000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
- Mcdonald, TN, USA
The air bag light is on and we took the vehicle in to have the recall fixed (orc module) the dealership installed a jumper wire as part of the recall but said the orc module is bad. I contacted Jeep corporation about getting the module replaced but they said it had not been recalled, just the filter for it. After checking online I have found several people who have been told the same thing and it seems to me the so called "fix" is not the actual problem. The dealership wants $460 to replace the module which in my opinion is what should have been recalled. I am sending this as a way of documenting what has been done and not done if the air bags malfunction as I have read in my research.
- Piney Flats, TN, USA
The contact owns a 2002 Jeep Liberty. The contact received a notification for recall NHTSA campaign number: 12V527000 (air bags). The contact stated that the vehicle was repaired under the recall. However, after the repairs the air bag light remained illuminated. The approximate failure mileage was 116,100.
- Sara Sota, FL, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the airbag warning light illuminated on the instrument panel. The vehicle was taken to a dealer where the technician diagnosed that the impact sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 132,900 and the current mileage was 133,006.
- Perry, MI, USA
On 20 May 14, vehicle was brought to waldorf (Maryland) darcars (Chrysler Jeep) after dash air bag icon came on steady. I was told that air bag would not deploy as long as the icon was lit. Occ. Rstr. Control module #56010501-ag needed to be ordered ($266 for part only), but the dealership already had 22 on back order....22!...at a single dealership! so now I have to ride around w/O an operable air bag until Chrysler comes through with this critical part. Makes you wonder how prevalent this problem is.
- Waldorf, MD, USA
The contact owns a 2002 Jeep Liberty. The contact received NHTSA recall campaign number 12V527000 (air bags); however, the parts were not available to perform the repair. The dealer was unable to provide an expected date for the part to be available. The manufacturer was notified of the problem. There were no failures at this time.
- Whiting , NJ, USA
2002 Jeep Liberty. Consumer writes in regards to occupant restraint control module filter circuit and fuel tank leakage recall notices. The consumer was informed the parts were not available, and she would be notified of the availability. The consumer stated too much time has elapsed, since she received the recall letter in Sept 2013, and Jan 2014.
- Macon, GA, USA
The contact owns a 2002 Jeep Liberty. The contact received a recall notification for NHTSA campaign id number 12V527000 (air bags) and the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
- Carson City, NV, USA
The contact owns a 2002 Jeep Liberty. The contact stated that while driving approximately 45 mph, she crashed into another vehicle. The contact suffered from multiple bruises to the face and body. A police report was filed of the incident. The air bags failed to deploy with the impact. The vehicle was towed to an independent mechanic and being inspected. Two months ago, the vehicle was repaired under a recall associated with NHTSA campaign id number 12V527000 (air bags) however, the recall remedy repair failed to correct the air bag defect. The manufacturer was not notified of the problem. The failure mileage was unavailable.
- Enigma, GA, USA
I took my 2002 Jeep Liberty into david Dodge in glenn mills, pa to have the M35 airbag recall performed. The airbag light was on. After the recall procedure was performed, the dealership informed me that the light had not gone out and that the front, left impact sensor needed to be replaced ($312). I am reporting this issue so there is a record in case other Jeep owners experience the same thing or, if a later investigation reveals a this was a faulty sensor or, as a result of the original M35 airbag recall issue.
- Kennett Square, PA, USA
Driving down street with no stop signs out of corner of eyes I saw a silver car speeding through a stop sign luckily I saw it early and slammed on my brakes, we hit very hard I hit steering wheel my passenger was injured too, my question is im reading that 2002 Jeep airbags go off easily why didn't mine go off, I bought the car when it was 1 year old but never checked if it had any accidents, its suppose to have airbags in the front and passenger seat, could the dealer have sold me a defective Jeep. The other driver was speeding causing to hit very hard, why didn't the airbag deploy which would have saved me from hitting the steering wheel (I cant remember what else I hit all I know is I was taken in ambulance to emergency room my passenger drove to emergency room cause she didn't want to be put on as board she has a plate in her hip we are both 64 years old. If my car was defective when I bought it in 2003 I need to do something about it. Im reading that those 2002 airbags go off very easily why didn't mine. [xxx].[xxx] bought car in 2003 from royal gate Dodge ellisville mo. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Long Beach, CA, USA
I have tried with no success to get the airbag recall issue with my daughters 2002 Jeep Liberty addressed by the local dealers in the houston area. I have been told for going on two years now that, "the part needed is not in stock". I have called the corporate office and still no resolution. I have replaced the clock spring and the light remains on. What must I do to get this problem resolved?
- League City, TX, USA
The contact owns a 2002 Jeep Liberty. The contact stated that he attempted to have his vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should be a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Albuquerque, NM, USA
The contact owns a 2002 Jeep Liberty. The contact stated that she received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 12V527000 (air bags). The contact stated that both recall campaigns had surpassed a reasonable time for repair. The dealer stated that the parts were not available for them to complete the recall on the vehicle. The manufacture was not notified. The contact had not experienced a failure. Updated 3/14/14
- Saint Louis, MO, USA
The contact owns a 2002 Jeep Liberty. The contact received two recall notifications of NHTSA campaign numbers: 12V527000 (air bag) and 13V252000 (fuel system, gasoline, structure). The contact stated that the parts needed to complete each repair was unavailable. The dealer and the manufacturer were unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experience a failure.
- Lively, VA, USA
The contact owns a 2002 Jeep Liberty. The contact received two notices for NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 12V527000(air bags), and stated that both recalls had surpassed reasonable time for repair. The dealer stated that the parts were not available. The manufacturer had not been notified. The contact had not experienced the a failure.
- Carson City , NV, USA
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA recall number: 12V527000 (air bag) had surpassed the reasonable time for repair. The dealer was contacted and stated the part was not available for repair. The manufacturer was not contacted. The vehicle was not repaired. The contact had not experienced a failure.
- Lively, VA, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bag) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure...updated 02-28-14 the consumer stated the air bag light on the dash had been turning on and off intermittently for a year.
- Gillette, WY, USA
Was driving at a speed of 25mp and smoke just started coming out of the engine. I called the local fire service, they check it and told me that they did not know what the problem was. Since than, the car airbag light keeps coming on and off. This is scaring me a lot and every time I take it to the garage, the people do not give me good answer.
- Peabody, MA, USA
- Farmingville , NY, USA