10.0
really awful- Crashes / Fires:
- 55 / 2
- Injuries / Deaths:
- 78 / 2
- Average Mileage:
- 57,449 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign I.D. number: 12V527000 (air bags), which advised that a second letter would be generated to advise consumers of when the necessary parts would become available. The contact called the manufacturer regarding the availability of parts and the manufacturer advised that they were not sure as to a specific date when the parts would become available. The contact had received the recall notification two months prior to contacting the manufacturer with the inquiry. The contact had not experienced a failure.
- Gibsonia, PA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) and attempted to have the vehicle repaired over several months. The contact stated that the recall service had exceeded a reasonable amount of time. The vehicle was not serviced per the recall. The contact had not experienced a failure.
- Dallas , PA, USA
Chrysler has issued a notice of recall mailed in Jan 2013. Chrysler recall #: M35 NHTSA recall reference #: 12V527000 so far no parts have been available by Chrysler, and callers to the Chrysler group recall assistance center are not being provided with any estimated date for any parts and repairs. For a safety recall, this is unacceptable. Chrysler seems to be stalling, or not have any intention of fulfilling their commitment. Chrysler should be forced to promptly comply, and communicate completely with their owners. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Phoenix, AZ, USA
Our 2002 Jeep Liberty has had a problem with the airbag system occupant restraint control module for the past 8 months. We received safety recall M35/NHTSA 12V-527 for this problem Feb.2, 2013. This recall problem has not been resolved in a reasonable amount of time.
- Yountville, CA, USA
Air bag light comes on randomly. I am aware of an investigation that is underway concerning random airbag deployment after a the light illuminates. I felt I needed to report this.
- Clearfield, UT, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light was illuminated. The contact stated that she took the vehicle to the dealer for inspection where they advised that the air bag control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified and stated that they were waiting for the arrival of the parts needed to complete the repair under NHTSA campaign id number: 12V527000 (air bags), in which the contact's vehicle was included. The failure mileage was 80,000.
- Rock Island, IL, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA campaign number: 12V527000 (air bags) but was unable to have the vehicle repaired under the recall because the parts had were not available. The manufacturer was contacted and advised that the part would possibly become available within three months. The contact stated that the lapse between receiving the recall notification and the time of expectancy to have the vehicle repaired had exceeded a reasonable amount of time. The vehicle was neither repaired nor diagnosed for the air bags warning light being illuminated. The failure and current mileage was 78,000. Updated 03/20/13
- Lauderhill, FL, USA
The airbag light on my daughters Jeep Liberty remains on at all times.
- League City, TX, USA
Where to begin" my airbag light has been coming on for months while driving. I took it to a Chrysler dealership 6 months ago & was charged $100 for them to tell me they didn't know what was wrong. About a month ago, while driving on the highway, my headlights went out, came back on, went out again, and finally I hit my high beams and they stayed on. My engine uses about 2 quarts of oil per week. I have parked on clean surfaces & there is no oil leaking, but it is going somewhere. I can hear a ticking noise coming from the engine area. I called Chrysler's toll-free number today after the headlights went out again, and was informed that my Jeep is under recall for the air bag module, and maybe that is what is causing the lights to go out. This makes no sense to me that one would have anything to do with the other. I told them that I have seen other complaints about the headlights, but they stated that they've had no complaints. I have also replaced front tires three times in the past year for wear on the outside edge. I've had the Jeep aligned, tires rotated as they should be, and they just keep balding on the outer edge. The service tech said that Jeep eat through tires because of the wheel base" this car has all but eaten up most of my income. It is constantly having issues, and I get nowhere with Chrysler.
- St Joseph, MO, USA
My friend and I were driving to the movie theater in her 2002 Jeep Liberty, when we were stopped at a stop light. Her car made a beeping noise, which was very unusual because it has never ever done that in the 5 years she has driven it, and then the word "air bag" popped up on her car's dashboard. We both looked at each other with very confused expressions and then without any warning the driver side front airbag exploded in both our faces. We were extremely lucky that we were stopped at a stop light and neither of our faces were close enough to the steering wheel to get seriously injured, but this was extremely alarming and shocking for both of us. My friend, the driver, has red marks from impact on her left thigh and upper chest. I am completely outraged by this! I have done my research in this particular defect happening in other 2001-2004 Jeep Liberty vehicles, and apparently this same exact problem has the possibility of affecting as many as 386,873 people. So the real question is: Why have they not been recalled"!?!?!?!? what if my friend and I had been driving at 70+ mph on the highway?!?!? what if we had been on a crowded, busy street when this happened?!"! people could have been seriously injured - or even worse, they could have been killed!! this is not okay for a car to do this!!!!
- Baton Rouge, LA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that while driving 35 mph, the air bag warning lamp illuminated. Within seconds, the air bag inadvertently deployed. The contact was knocked unconscious with his foot remaining on the accelerator pedal. As a result, the vehicle continued to travel at a speed of 60 mph, causing him to crash into a tree. The contact was thrown from the windshield and sustained multiple lacerations and bruising. A police report was filed. The vehicle was taken to a local mechanic. The manufacturer was made aware of the failure and verified that the vehicle was included in NHTSA campaign id number: 12V527000 (air bags: Frontal: Sensor/control module). The vehicle was under investigation by the manufacturer. The vehicle was destroyed. The failure and current mileage was 160,000.
- Catawba, SC, USA
The contact owns a 2002 Jeep Liberty. The contact stated that after receiving notification of NHTSA campaign I.D. number: 12V527000 (air bags: Frontal: Sensor/control module), the contact called the dealer to schedule an appointment for recall repairs. The dealer informed the contact that the parts needed for the recall repair were not available. The contact called the manufacturer regarding the availability of the parts and was advised that the parts possibly would not become available until March 2013. The contact stated the air bag light was illuminated for two months prior to receiving the recall notification. The failure mileage was 67,000.
- Mechanicsville, VA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that while traveling approximately 45 mph, the driver swerved to avoid crashing into a dog and lost control of the vehicle. The driver then crashed into a tree. Both the driver and passenger frontal air bags failed to deploy. The driver sustained injuries to the back, ankle and rib cage. The vehicle was destroyed. After the crash, the contact received notification of NHTSA campaign id number: 12V527000 (air bags: Frontal: Sensor control module). The manufacturer was made aware of the failure. The approximate failure and current mileage was 100,000. Updated 3/20/13
- Cambridge Springs , PA, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) and was unable to have the recall repairs performed. The contact stated that the remedy repairs had exceeded a reasonable time for repair. The manufacturer was contacted and advised that the recall remedy could possibly have been available by March 2013. The contact had not experienced a failure. The current mileage was 80,000.
- Sewickley , PA, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light was illuminated. The vehicle was not taken to a mechanic and was not repaired. The manufacturer was not contacted. The failure mileage was 100,000. Updated 03/12/13 updated 03/13/13
- Arlington, TX, USA
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light constantly illuminated. The vehicle was not taken to the dealer to check the failure. The manufacturer was notified and stated that there was a recall for the failure under NHTSA campaign id number: 12V527000 (air bags) but the contact's VIN was not included. The vehicle was not repaired. The failure mileage was 63,000.
- Oak Park , IL, USA
The contact owns 2002 Jeep Liberty. The contact stated that while driving at approximately at 65 mph the contact stated the air bag warning light illuminated. The contact stated the air bag warning light illuminates intermediately. The vehicle was not taken to the dealer for a diagnostic testing. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage and the current failure mileage was 126,000. Updated 12/14/12 the consumer stated Chrysler has been contacted and the vehicle is awaiting recall (2013). Updated 12/19/2012
- Rhino, NE, USA
Airbag light comes on after 2nd start up of the day.
- Orchard Park, NY, USA
Air bag light went on and stays on. Called Jeep main corporate offices and they stated that there is not a recall issued yet till January 2013.they said I should wait till January for recall. They say if I choose to take it to dealer before January I would have to outlay the money and that they would reimburse us later if it was deemed a recall. Called local dealer today 11/12 and they said my daughters car is not part of the vehicles being considered. I am getting conflicting data from corporate versus the local dealers. Could you please help ?............[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Wading River, NY, USA
- Hato Rey, PR, USA