10.0
really awful- Crashes / Fires:
- 9 / 1
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 75,743 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
After an inspection it was found that my upper control arms & ball joints are no good from mostly corrosion.I have 73000 miles on this truck. Doing re search I find a recall for this exact same problem. The recall states that this problem is registration specific to salt belt usage. Again I qualify for that part as well.the recall is J 17 and in calling Jeep there telling me about the VIN but not about the salt belt state useage.the arms do not corrode in fla but they do in NY. The ball joint and arm need replacement this is clearly a manufacture defect of the part exposed to salt. Calling Jeep is worthless called nhsta same result
- Harrison, NY, USA
The contact owns a 2002 Jeep Liberty. While the vehicle was being serviced at the dealer under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), it was discovered that the front control arms were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact stated that the VIN was not included in NHTSA campaign number: 06V288000 (suspension). The approximate failure mileage was 131,000.
- Lexington, SC, USA
The contact owns a 2002 Jeep Liberty. While driving approximately 15 mph, the front driver side tire slightly detached and positioned inwardly. The vehicle was maneuvered to the side of the road and was towed to an independent mechanic. The front driver side ball joint fractured. The mechanic replaced the front upper control arm assembly. After the repair was performed, the contact was made aware of NHTSA campaign number: 09V119000 (suspension). The VIN was included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.
- Oriskany, NY, USA
2002 Jeep Liberty. Consumer writes in regards to front upper control arm recall. The consumer stated the front upper control arm needed to be replaced, right away. She discovered recall # 09V119000, which the dealer never mentioned. The consumer was also informed, the vehicle needed a new boot which was a part of the ball joint.
- Washington, DC, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 06V288000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- St Albans, NY, USA
The contact owns a 2002 Jeep Liberty. While the vehicle was at the dealer, it was discovered that the front upper control arm assemblies were severely damaged and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 09V119000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 176,082.
- Middletown, CT, USA
The contact owns a 2002 Jeep Liberty. While having the vehicle inspected, the technician informed the contact that the boot covers were torn allowing it to become contaminated. The vehicle was taken to the dealer. The technician inspected the vehicle and refused to provide any assistance since it was previously repaired under NHTSA campaign number: 09V119000 (suspension). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 174,590.
- Statesville, NC, USA
The contact owns a 2002 Jeep Liberty. The contact stated that there was a knocking noise coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that NHTSA campaign numbers: 12V527000 (air bags), 13V252000 (fuel system, gasoline, structure), and 15V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated parts were not available. The manufacturer was not made aware of the failure. The failure mileage was 200,000.
- Oneida, TN, USA
The contact owns a 2002 Jeep Liberty. While driving approximately 10 mph making a right turn, the vehicle made a grinding noise, lunged forward, and stopped in the middle of an intersection. The vehicle was towed to an independent mechanic. The technician diagnosed that the ball joints on the front passenger side failed and damaged the front passenger side tire. The vehicle was repaired. The contact received notification of NHTSA campaign numbers: 06V288000 (suspension), 12V527000 (air bags) and 15V046000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. MA 10/5
- Casa Grande, AZ, USA
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 09V119000 (suspension), 12V527000 (air bags), 15V046000 (air bags), and 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
- Gadsten, AL, USA
The contact owns a 2002 Jeep Liberty. While driving 5 mph and making a turn, a loud clunking noise emitted from the front end of the vehicle. The front passenger side lower ball joint detached completely. The vehicle was maneuvered to the side of the road and remained at that location. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 03V460000 (suspension). The manufacturer was notified of the issue. The approximate failure mileage was 122,000.
- Marshfield, WI, USA
I was driving down the highway and I don't really remember the moment before the accident but I lost control of my car and hit the median barricade head on and from there my car kept going across the highway off to the grass area. I was the only one injured and taken to the hospital. My car is ruined and I faced a broken nose, back, knee, knock, head, and shoulder brushing and pain, and now I keep having a short term memory on some occasions. I also get nauseated when K get in a vehicle and get terrified when I'm with someone driving down the street. I have no vehicle at the time, it's been almost two and a half months and I haven't had any help with anything. I am a full time college student working a part time job, my sister or boyfriend have to take me to work and school, it's getting pretty tiring for them to take me everywhere. I work about 15 minutes away from my home and it's difficult for them to take me when they have school and work on those days. The air bags in my Jeep did not deploy, it went in for the recall and you can literally see the sensors, the clearly should have deployed. My Jeep had no engine or air bag codes of any kind.. so why didn't they go off?! I'm terrier that im going to loose my job and not afford to pay rent or bills.
- Corpus Christi , TX, USA
In a parking lot, started to move forward, grinding sound. Discovered that the rf wheel was off. Chrysler dealer (begnal, kingston NY) discovered rf lower ball joint broke -- damaged rf wheel, brake hose, axle shaft and seal, lower control arm, rf sway bar end link, and rf fender flare. Inspected lf ball joint - discovered it was loose. Removed rf lower control arm and installed new control arm -- installed new rf and lf ball joints, installed new rf sway bar end link and rf axle shaft assembly and seal. Mounted and balanced one tire onto new rf wheel and installed and replaced rf fender. Performed 4 wheel alignment. Jeep customer service states that this is not a recall repair. Just wear and tear to recall repair completed in 2006.
- Kerhonkson, NY, USA
The contact owns a 2002 Jeep Liberty sport. The contact stated while driving at various speeds, the vehicle made a loud grinding noise. The vehicle was taken to the dealer. The technician diagnosed that hub bearing and the upper ball joints were severely worn. The vehicle was not repaired. The dealer stated the vehicle was not affected by NHTSA campaign number: 09V119000 (suspension). The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 164,000.
- Cape Coral , FL, USA
My 2002 Jeep Liberty experienced a front control arm failure. Now im told that it is not covered on a recall that covered this problem on a recall covering other 2002 models. I can not find anyone to give me an answer why? if this would of happened while driving on the highway this couldof caused loss of steering and could of caused a crash. My main question is, if 43489 vehicles were recalled for the same problem, why isn't my vehicle covered.
- Noblesville, IN, USA
Got a flat tire and noticed that my two front tires were wearing extremely unevenly (both tires looked fine on outside, really worn on inside). Been noticing some slipping in the steering wheel for about a month, getting worse throughout the month. Aaa came to fix the tire and said the ball joint looked bad and that they "see this all the time on these vehicles." I had already had F23 done on this car which was supposed to fix the lower ball joints but probably didn't and noticed there was a recall called J17 which covers the upper ball joints which for some reason didn't apply to my vehicle because it was built in May 2001 and the affected vehicles were built may-Sept 2002. I suspect my vehicle should have been part of that recall, especially after what aaa said and what they said at the repair shop, that they see faulty ball joints on these all the time. Why was my defective car not included" did Jeep really make the cars worse after May 2002 or is it more likely mine had the same problem" this omission has led to an extremely hazardous condition and unreliable steering. I have had nothing but problems with this car since we bought it a year ago. A/C evaporator went bad out of nowhere, hit a bump which caused one of my brakes to snap, something that's inexcusable with an SUV, it's just repair after repair.
- Palos Verdes Estates, CA, USA
The contact owns a 2002 Jeep Liberty. The contact received a notification for NHTSA campaign id number: 13V252000 (fuel system) and NHTSA campaign number: 09V119000 (suspension). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Defuniak Springs, FL, USA
These Jeep Liberty's are known for there poor suspensions. The one on this vehicle is no different. The lower ball joints were recalled in 2006. 25000 miles later they are no good again. Even though it has been eight years, this should not happen. I did find the problem before there was a serious incident. The upper and lower ball joints are both in need of repair. A lot of these Jeep Liberty's were recalled for there ball joints but they all should be recalled and repaired with something better.
- Savannah, GA, USA
The contact owns a 2002 Jeep Liberty. The contact stated there was a loud banging noise coming from the front of the vehicle intermittently. The vehicle was taken to an independent mechanic who diagnosed that there was extensive corrosion and rust. An independent mechanic diagnosed that the both ball joints and the lower control arms needed to be replaced. The vehicle was not repaired. The contact was not included in NHTSA recall campaign number: 12E047000 (suspension ), 09V119000 (suspension), 06V288000 (suspension) and 03V460000 (suspension). The manufacturer was notified of the failure. The approximate failure mileage was 172,000.
- Marion, IL, USA
- Hayes, VA, USA