Hit a small pot hole & my passenger seat head rest popped open & came apart. There is no way that I can see to put it back together; it's not easily closed & I dont want to break

- Saint Albans, WV, USA

When arriving on Saturday 6/1/2019 at home we parked our vehicle in the garage and when we shut the door we hear a loud popping sound. Not knowing what it was we inspected the outside of the car and then in the inside we noticed that the driver's side headrest had come apart. I took it into the dealership and they had indicated that the headrest had deployed due to the clips inside breaking and that I would need to pay $535 to get it repaired. I thought that safety equipment of this nature was supposed to be covered, as if a air bag had falsely deployed that would be covered. I would think that this would be a major incident as what would of happened if we were driving the vehicle or worse yet what if one of our kids were driving and what happens if the passenger side headrest deploys at any given time. I believe that the manufacture should replace them at no cost and there should be a recall on these as many more incidents of this nature have been reported.

- Peoria, AZ, USA