8.3

pretty bad
Typical Repair Cost:
No data
Average Mileage:
7,400 miles
Total Complaints:
22 complaints

Most common solutions:

  1. not sure (19 reports)
  2. chrysler agreed to a buy back - this is over (1 reports)
  3. flushed drain tubes (1 reports)
  4. reweld and reseal firewal panels not welded at the factory (1 reports)
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« Read the previous 20 complaints

problem #2

Jan 122015

Patriot High Altitude 2.4L

  • Automatic transmission
  • 156 miles

I just picked up my brand new 2015 Jeep Patriot one week ago. Exactly one week after having the vehicle, we I got into my car (on a rainy day...the first rainy day since I had the car) there was water dripping from the lights above the dash board. There was water dripping all down the radio, heat/AC controls, gear shift, and some sprayed onto the steering wheel and dash, and both front seats. I quickly realized that water had been collecting inside the lights above the dash. When I turned the car on, the CD player was making a clicking noise and saying load CD or eject CD and would just go on and off sporadically as I drove to straight to the dealer, water would continue to pour out from the lights as I drove every time I made a turn. I called the dealer and brought the car right in as soon as I discovered the leak.

I was told to drop it off at the service department, I did and then went over the the sales department. I spoke with the sale manager and explained to him what had happened, how I was very upset about this happening a week after picking up the car, and how I did not want the car anymore. I’m very upset about all the water damage and do not feel it is fair that I should have to pay for a damaged car.

A member from the service department came over to me and said that they will look at it in the morning and let me know the what’s going on and fix it and hope to return the car to me tomorrow. He also set me up with a loaner car which I appreciate, but even if they “fix” the problem, the damage has been done to the car and I am not paying for a water damaged car. I want to return the car. When I got home from Huntington Jeep this afternoon I called Jeep costumer service (800-247-9753) to report the problem. I spoke with a representative named Debbie. I told her everything I said above, including that I no longer wanted the car. She asked me if I wanted the car replaced. I said yes, I would be more than happy to work with Huntington Jeep and have the car replaced.

I know it is not the fault of Huntington Jeep and I was happy with all other aspects of the car during the very brief time I had it. I would not hesitate to try the same car again. However, I will not keep my current car and pay so much money for a damaged car. I guess, we have to see what the service department finds, but I still stand firm on not keeping the current vehicle.

Update from Jan 14, 2015: I was called by the service department a day after dropping the car off for them to tell me the problem was that the sunroof was leaking (which I had figured out already). I was also told that they needed to contact a Jeep service expert to determine if just the tracks needed to be replaced or the entire sunroof. They did not mention checking any internal parts for water damage that occurred. I told the service department that I had already been in contact with the sales manager and Jeep corporate and that I would not take back a water damaged car. My case is still being viewed by corporate and they will contact the dealer as well. I am waiting to hear back with a resolution (hopefully a new vehicle....without a sunroof!).

- Katherine M., Kings Park, NY, US

problem #1

Nov 172014

Patriot High Altitude 2.4L

  • Automatic transmission
  • 650 miles

I bought my 2015 Jeep Patriot a month ago and within two weeks I noticed water leaking from the rear overhead light after a rain storm. I took the car back to the dealer and they informed me they found the issue, and the leak was fixed. A week later there was another rain storm and sure enough the overhead light continued to leak. I haven't owned the car for a month and I will be returning to the dealer for the second time for the same problem. I read that this has been an issue in the past models and I cannot believe it is still occurring in the most recent model.

- kpe260, Lowell, MA, US