5.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,940 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #14

Oct 092019

Wrangler

  • 4,200 miles
Our high defrost setting only works on the center 12" of our Jeep windshield. The 1/3 on both sides, driver side and passenger side are getting zero defrosting air. My brothers 2019 and hundreds of other 2018 and 2019 Jeep also have this problem according to blogs. The dealership stated that our defrost is working the same as other new Jeep on the lot and refused to acknowledge the dangerous design flaw. I have installed duct tape on the center portion of the defrost vent to redirect the air to the drivers and passengers side windshield. I plan to make a patial perminant block from plastic and install it today. We live in the rocky mountains and this Jeep would be undrivable in the winter without defrost air flow aftermarket redirection. Zero defrost air hits the driver and passenger side without the aftermarket fix. Jeep owners are in real danger if their windsheild fogs up. We turned on our defrost to high heat and airflow to remove ice from an ice storm a few days ago. Only the center 12-14" were melted.

- Boulder, CO, USA

problem #13

Feb 192019

Wrangler

  • 20,000 miles
The defrost will not clear the driver side of the vehicle it blows in the center of the vent and there is no airflow on the driver side. If the window fogs up you have to pull over so you do not wreck. I have a photo of the actual window.

- Oneonta, AL, USA

problem #12

Mar 152019

Wrangler

  • 165 miles
Windshield cracks and chips easily small rock chip spread to 10 inches within hours of impact vehicle has less than 175 miles

- Coram, NY, USA

problem #11

Mar 032019

Wrangler

  • 4,800 miles
Windshield on Jeep Wrangler 2018 and newer jl models are weaker than expected. I've had 2 cracks in the windshield in less than 5K miles. Other owners are experiencing similar issues, some as quickly as leaving the dealer lot. The front defroster may be causing issues which weaken the glass. The images below show one of my cracks. The section from the driver side wiper to passenger side fractured in one shot with an audible crack. This was after the defrost was turned on. Https://www.jlwranglerforums.com/forum/threads/cracked-windshield-club.5935/page-23#post-588325

- Superior, CO, USA

problem #10

Feb 242019

Wrangler

  • 8,000 miles
How's it going. I entered my car in the parking lot of my work and turned the Jeep on. Within a minute while sitting there I heard like a pop and a crack and I noticed a small crack about 5-6' in length. It started at the bottom of my driver wide window and ran vertical. Over the course of the next week this small crack turned left and right and ended up engulfing my whole windshield. I am part of jlwranglerforums.com and I have learned that this has happened to numerous vehicles. Between the phantom cracks showing up and others getting huge cracks from rock chips something needs to be done with this windshield. I owned a Wrangler tj for over 4 years and never once had a windshield problem. Any help would be great. Thank you (xxx). Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Bethlehem, PA, USA

problem #9

Jan 292019

Wrangler

  • 2,000 miles
Windshield cracked in center while running defroster. 2000 miles on odometer, no rock strikes. Vehicle was stationary on a very cold day.

- Roscoe, IL, USA

problem #8

Feb 162019

Wrangler

  • 8,700 miles
Driving my new 2018 Jeep Wrangler rubicon for the first time in snowy conditions, I turned on the front window defrost while pulling out of the driveway and immediately heard a popping noise. The windshield cracked due to the defrost coming on. The windshield cracked at the base of the windshield in the center of the SUV directly above the defrost vents. The crack went up from the base 3 inches and took a hard left towards the drives side. There was not a impact to the windshield of any kind. I have contacted Chrysler Jeep and they have said "glass is not covered under warranty". this windshield is defective.

- Denver, CO, USA

problem #7

Jan 122019

Wrangler

  • 12,000 miles
The defroster only seems to blow in the middle causing visibility issues on the windshield in extreme cold conditions. It was brought in to the dealer and they said it was a manufacturing issue and nothing they could fix. It caused the wipers to ice up and fog inside the windshield making it hard to see.

- Granite City, IL, USA

problem #6

Jan 152019

Wrangler

  • 2,100 miles
Rear defrost cable becomes disconnected from the rear glass where it is soldered. I had purchased my jl new not knowing it was already defected and the dealership had already ordered a replacement window. About a week to a week and a half after the install the opposite side(driver side)did the same thing. My guess would be the defroster is overheating causing the solder to loosen.

- Broken Arrow, OK, USA

problem #5

Dec 132018

Wrangler

  • miles
Air flow for the defrost does not go infront of the driver side of the window. Window does not defrost or defog.

- Atlanta, GA, USA

problem #4

Aug 242018

Wrangler

  • 3,196 miles
Backup camera stopped working when vehicle put into reverse. Using the manual controls will also not allow the backup camera to work. This is the third time this has happened. The problem will normally fix itself within a couple of hours. However this is still a safety issue when it occurs. The times this has happened have been while backing into a spot, either at a parking lot or into a garage. The vehicle is stopped when being put in reverse.

- Porter, IN, USA

problem #3

Jun 012018

Wrangler

  • 700 miles
Backup camera fails to work 100% of the time. Blue screen only

- Dix Hills, NY, USA

problem #2

Apr 222018

Wrangler

  • 100 miles
Rear camera intermittently fails to turn on and display when car is put into reverse and driving in reverse. Jeep dealership says this issue is not reported and no known solution exists. Leaving the Jeep off for several hours resolves the issue. The issue seems to be related to a software problem but does not resolve with a "reset" of the electronic information system. Multiple users have reported the exact issue in on-line Jeep forums.

- Pittsfield, MA, USA

problem #1

Apr 202018

Wrangler 4WD 6-cyl

  • 2,300 miles
Windshield wipers and headlights stuck on despite controls set to off position. No turn signals or high beams either. Had to pull the windshield wiper fuse to be able to drive vehicle home. Tried to disconnect the battery and step on the brake, then leave it disconnected for 20 minutes, but this did not resolve the issue. Vehicle is new, only a couple of weeks of ownership. Completely stock, no modifications.

- El Mirage, AZ, USA