10.0
really awful- Crashes / Fires:
- 0 / 5
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 8,060 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
As I was exiting the highway I noticed that flames were coming out of the Jeep. I merged two lanes over to try to turn on a side street and lost control of the steering. I put the Jeep in park, turned it off, and exited the vehicle. We ran up a near by hill, turned around and the entire Jeep was engulfed with flames. It burned for an hour. It is a complete loss.
- Fort Worth, TX, USA
On 2/9/18, flew from boston to pick up purchase of new 2018 all-purple, 2-door 40K Jeep at canandaigua NY Jeep dealership. (none available in mass.) upon delivery on lot, driver door would not close completely. Salesman roberts stated to us that all Jeep are quirky; doors must be slammed to close. During 400-mile highway drive home, door ajar light came on and had to re-close door repeatedly during drive. Reported problem to (absentee) owners harry/scott kesel, Chrysler corporate steve stander, and 1-800-Jeep rep D. pittman; also brought car to kelly Jeep service (lynnfield, MA). All Jeep reps told me that Jeep cabins are airtight when closed, causing door problem. This doesn't happen if you skip the driver side and enter on the passenger side. Jeep reps told me to live with problem - no repair necessary, and instructed me to: Enter car driver's side, turn on ignition; power down window; re-open door; slam again. Due to impending danger, this car hasn't been driven since purchase and is at service dept. For 35 days, mileage: 400. I do not want my daughters driving this Jeep for obvious safety reasons and to prevent them from being targeted in a dark parking lot because of this noticeable diversion to attempt to close the door. No factory or zone area manager has inspected, nor has canandaigua dealer owner, who practiced other false and deceptive sales tactics on me. Dealership owner scott kesel will not take back the car or compensate loss of $6,000 for a trade-in. He blames Jeep factory; Jeep blames dealership. Both claim that the other party is responsible. Chrysler corporate rep said corporate doesn't speak to or influence dealer owner's response to customers -- hands off. Dealer said he'll do what ever Chrysler directs him to do. I am paying for a car that I don't have and can't use.
- Melrose, MA, USA
While the defrost was on heat, and with cold teperatures outside, the windshield cracked on its own
- Conyers, GA, USA
Sent to tower in Plymouth mi to weld Jeep frames that robot was not welding correctly. Told to just cover them up and they will just paint frames. Told they have to meet their production numbers. I would not drive or want anyone else to drive one of these.
- Clarkston, MI, USA
- Pittsfield, MA, USA