10.0

really awful
Crashes / Fires:
0 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
7,974 miles

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« Read the previous 20 complaints

problem #7

May 182018

Wrangler

  • 0 miles
Welds on 2018 Jeep Wrangler jlu sport frame are bad in many ways. Problems include: -incomplete weld if track bar weld which could cause failure and loss of steering control -porous welds - many of the welds are porous -lack of penetration -overweld aka weld drip -nearly 90% of the welds have weld slag that was not cleaned off before painting. Resulting in parts of the weld not being painted and prone to rust and eventual faulure -there is also a great deal of weld spray that should have been cleaned off -there are also welds that were not completed...for instance there is one on each side in the rear where they only welded half of the tubing that should have received a complete weld around its circumference. Welds were examined by prestige Jeep and a district rep who said their were fine however this was not a certified welding inspector. Case was brought to the attention of Jeep cares/Jeep waves who looked over some 160 photos I sent of the welds at which point they said this isn't a concern. Irregardless of the safety issues...at minimum there should be paint on the welds on my frame. The safety issues themselves are frightening as one other owner of the same vehicle has already had his track bar bracket break off while driving down the freeway. He is lucky to be alive. I have many photos that I am happy to send in however, your site only allows 5. this Jeep is 3 weeks old at the time of these photos and has seen rain 4 times. As you can see in the pictures there are holes and porosity in these welds. The copper spots on the welds are slag that should have been cleaned off before paint as paint will not adhere strongly to slag and when the slag falls off it will leave the welds uncovered. Jeep is refusing to take care of the issue and I am now searching for a certified welding inspector to examine before bring it to the associated press

- Windsor, CO, USA

problem #6

Jun 072018

Wrangler

  • 2,200 miles
My rear glass imploded while the Jeep was parked in my driveway. I was 30 feet away heard a pop, turned around and saw the glass all over the driveway. There was no evidence of anything hitting the glass. The temperature was in 75 degrees. It appears to be a manufacturing defect.

- Columbia, MD, USA

problem #5

Apr 222018

Wrangler

  • 100 miles
Rear camera intermittently fails to turn on and display when car is put into reverse and driving in reverse. Jeep dealership says this issue is not reported and no known solution exists. Leaving the Jeep off for several hours resolves the issue. The issue seems to be related to a software problem but does not resolve with a "reset" of the electronic information system. Multiple users have reported the exact issue in on-line Jeep forums.

- Pittsfield, MA, USA

problem #4

Mar 192018

Wrangler 6-cyl

  • 735 miles
As I was exiting the highway I noticed that flames were coming out of the Jeep. I merged two lanes over to try to turn on a side street and lost control of the steering. I put the Jeep in park, turned it off, and exited the vehicle. We ran up a near by hill, turned around and the entire Jeep was engulfed with flames. It burned for an hour. It is a complete loss.

- Fort Worth, TX, USA

problem #3

Feb 092018

Wrangler

  • miles
On 2/9/18, flew from boston to pick up purchase of new 2018 all-purple, 2-door 40K Jeep at canandaigua NY Jeep dealership. (none available in mass.) upon delivery on lot, driver door would not close completely. Salesman roberts stated to us that all Jeep are quirky; doors must be slammed to close. During 400-mile highway drive home, door ajar light came on and had to re-close door repeatedly during drive. Reported problem to (absentee) owners harry/scott kesel, Chrysler corporate steve stander, and 1-800-Jeep rep D. pittman; also brought car to kelly Jeep service (lynnfield, MA). All Jeep reps told me that Jeep cabins are airtight when closed, causing door problem. This doesn't happen if you skip the driver side and enter on the passenger side. Jeep reps told me to live with problem - no repair necessary, and instructed me to: Enter car driver's side, turn on ignition; power down window; re-open door; slam again. Due to impending danger, this car hasn't been driven since purchase and is at service dept. For 35 days, mileage: 400. I do not want my daughters driving this Jeep for obvious safety reasons and to prevent them from being targeted in a dark parking lot because of this noticeable diversion to attempt to close the door. No factory or zone area manager has inspected, nor has canandaigua dealer owner, who practiced other false and deceptive sales tactics on me. Dealership owner scott kesel will not take back the car or compensate loss of $6,000 for a trade-in. He blames Jeep factory; Jeep blames dealership. Both claim that the other party is responsible. Chrysler corporate rep said corporate doesn't speak to or influence dealer owner's response to customers -- hands off. Dealer said he'll do what ever Chrysler directs him to do. I am paying for a car that I don't have and can't use.

- Melrose, MA, USA

problem #2

Mar 112018

Wrangler

  • miles
While the defrost was on heat, and with cold teperatures outside, the windshield cracked on its own

- Conyers, GA, USA

problem #1

Feb 252018

Wrangler

  • miles
Sent to tower in Plymouth mi to weld Jeep frames that robot was not welding correctly. Told to just cover them up and they will just paint frames. Told they have to meet their production numbers. I would not drive or want anyone else to drive one of these.

- Clarkston, MI, USA