I took my vehicle to a Jeep dealer because the instrument panel on my dashboard went completely dark. The technician advised that I would need a new Instrument ClusterPanel, part #68442288AE. He also advised that there is a safety recall on this part however my VIN did not fall into the recall range although my vehicle DID fall into the year, model and make of the recall. I am making this complaint because I would like my vehicle to be covered by this recall since I have encountered the very situation in the recall and my vehicle matches the year, make and model covered in the recall.

- Williamstown , NJ, USA

Instrument panel intermittently goes blank while driving. This has happened more than once. This is a known issue that has triggered a recall, but while I continue to check my vin for recalls, my vehicle is still not showing mine as being part of this recall.

- Albuquerque, NM, USA

There is a current recall out for the dash panel failures. I have issues with my dash panel that would be described as a failure that I believe should fall under the recall for this issue, my make and model matches however my specific VIN # does not. I'm hoping to get that changed so I May be ble to get my dash panel fixed under the recall. The panel throws incorrect warnings and glitches to where you cannot see what's shown on the screen, as if it is completely dim all the time. The photo provided is when the dash first started glitching in april, you can see the colors are changed and PRN is dimmed. Now everything is completely gone

- Akron, OH, USA

In August the entire instrument cluster on my vehicle suddenly quit working while driving. Just prior to this the check seat belt warning came on though my seatbelt was engaged. I pulled over, released then re-engaged the seatbelt, turned the engine off and restarted it and began driving when the entire instrument cluster lost illumination and NONE of the gauges were working, no speedometer, engine monitoring, gas gauge etc. But the engine was running, lights, turn signals, windshield wipers were all working. After my son and I tried unsuccessfully to find the problem we contacted our Jeep dealership, but couldn-??t get an appointment until mid September to have it checked. They found that it was an internal problem and the unit needs to be replaced. However the parts are unavailable at this time from their supplier. Apparently this has been a problem with other owners and the supplier said that Jeep is changing the cluster unit and the new ones won-??t be available to order until November 20th. I believe this is a safety issue since the driver is unable to monitor issues using the instrument cluster and it occurred suddenly and obviously has happened to other owners and therefore a recall should be issued and the problem fixed.

- Commerce City, CO, USA

The contact owns a 2020 Jeep Wrangler. The contact stated that after starting the vehicle, the instrument panel went blank. The vehicle was taken to a dealer where the failure was acknowledged; however, the contact discovered upon investigation that the vehicle was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The manufacturer was not notified of the failure. The vehicle remained in dealer possession unrepaired. The failure mileage was approximately 46,000.

- Jacksonville, FL, USA

The ABS module failed and caused an issue while in the middle of driving it. When the ABS module failed, I lost power steering and other critical functions. When I lost functionality, errors that I saw on the dash included: -??service breaks, service ABS, service shifter-?? etc. Luckily it didn-??t cause any accidents. The vehicle is currently at the dealer service department. It has been there for 3 1/2 months waiting on an ABS module that is on back order. The dealer just advised me today that it could be another 3 months. It-??s already been on order for the last 2 months.

- Okawville, IL, USA

Unknown what started the issue. While driving it, service electronic control dash light went on. The vehicle started losing power. We were able to get to the highway shoulder. Other dash lights were going on as we were moving over. Immediately after putting it in park and turning the vehicle off, smoke started billowing out from the hood. The vehicle engine was on fire and it was completely destroyed. The only on-going issue we had with it was auto start/stop with both auxiliary and main battery having to be replaced twice over the course of 4 years. There was an active recall for fuel pump component and we were on a waiting list for parts from the dealer since Sept 2023 and we were still waiting.

- Reno, NV, USA

The wipers were on and lights were flickering. The car does not turn on.

- Teaneck, NJ, USA

Right after leaving work, the following message appear shifter error. Dash light up marking all type of errors whipers, gasoline, motor, etc. And the most scary part was NO power steering at all. Then ONE second latter it totally shut down. Thanks GAD! there where no cars behind me or next to me and I was able to pull over and tuns on my emergency lights.But I was about to go into the freeway only 2 blocks away from it. Just imagine! that happening at 65 or 70 miles in rush hour. I consider that my life was in danger with this issue, Not only mine everyone driving around me. What if it happens again? I am truly afraid to drive my jeep in a freeway or even travel.

- Tomball , TX, USA

Power steering failed and lost engine power. Very dangerous and potentially life threatening event. Unit would not start again for at least 15 minutes. This is the second time this has happened since the dealership was supposed to have fixed by changing out the battery. I reiterate THESE ARE VERY DANGEROUS EVENTS AND COULD CAUSE A FATAL TRAFFIC ACCIDENT.

- Apache Junction, AZ, USA

While driving, my Jeep's infotainment screen kept flashing an advertisement for SiriusXM Service. I found this obnoxious and distracting because it would display it on my screen every time I came to a stop. And then go away as I started moving again.

- Torrance, CA, USA

The electrical connection in the seatbelt breaks causing the airbag and seatbelt light to constantly illuminate not knowing if the break would cause the airbags from deploying

- Avondale, AZ, USA

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle abruptly stopped and failed to move. The contact stated the engine was running, but the vehicle failed to respond. The contact stated that her ten-year-old daughter was in the vehicle during the failure. The vehicle stopped in the middle of a busy three-lane highway. The contact stated that other drivers were honking their horns and being very rude while she was unable to move the vehicle. The local Police were called and were able to take the contact's daughter to a safe location. The vehicle was towed to the dealer where it was diagnosed with an electrical system failure and a failed computer system. In addition, the stop-and-start battery was replaced. The manufacturer was made aware of the failure but did not assist. The contact stated that the manufacturer refused to buy the vehicle back under the vehicle buyback program. The failure mileage was approximately 102,000.

- New Fairfield, CT, USA

Randomly the check engine light will appear and the dash will display multiple messages about service needed for traction control, stability control, auto start stop disabled, service cruise control etc. Then while driving you will lose power steering and this almost caused my daughter to wreck while trying to finish a turn. Additionally when the messages appear the vehicle will not have the ability to shift so you can not reverse and once it shut off in the middle of the highway blocking traffic and almost caused multiple accidents. The dealership has replaced the battery sensor and said it was fixed. I was told to replace the primary and secondary battery to ensure it was not a battery problem and I did, however the issue still remains. Looked online for others with this issue and there are many with the exact problem. The Jeep will report the transmission temperature and oil temperature incorrectly with the gauge maxed out even if it has sat overnight. Additionally it also says to service the transmission.

- Hartselle, AL, USA

The radio keeps shutting off & resetting. Also the SERV 4WD light won-??t turn off after multiple inspections by Jeep dealership technicians.

- San Gabriel, CA, USA

I was driving home with my 3 kids in the car. Age 13,10,2 We were almost home and my daughter shouted from the back seat-?? -?? there-??s a fire.. there-??s a fire-?? my self and my 13 year old son proceeded to look outside the car for a fire. We both kept saying where? My daughter then said -?? right there look up-?? we both looked and the passenger side visor was in flames where it connects to the roof of the jeep. My son tried to blow it out but it sparked up 2 more times before he held the visor up before the fire went out completely. This was absolutely terrifying. I-??m so worried my car is going to catch on fire while I am sleeping tonight. Please help

- Lincoln, CA, USA

I was driving my 2020 jeep wrangler and I had a busy intersection and the engine stopped. I tried to restart the engine that did not work. I called AAA for a jump and they sent a technician and it still would not start. I had to have it towed to a local Jeep dealership. Everything electronically was flashing on the dashboard. My hazard lights would work on and off. The wipers started going, and I could not get the Jeep out of the park. After 2 1/2 hours in this busy intersection, the tow truck appeared. The vehicle is in the shop right now, and there was no warnings or messages that appeared.

- Pgh, PA, USA

I stopped to fill up with gas and when I started my Jeep all my instruments are dead. No speedometer no tachometer no fuel no temp. Everything else works fine. I checked all fuses and they are good. I also replaced my auxiliary battery and still everything is dead.

- Temple , TX, USA

my jeeps (2020 4door wrangler unlimited sport JL) VIN does not come back to any recalls on the NHTSA but it has the old aluminum steering gear part# (P68250506AE) and needs to be replaced by the new part# (68507569AA) and a EHPS software eopdate per TSB 08-003-21 REV. A. some dealers are not honoring the TSB if the VIN does not come back to a recall. this issues causes unsafe steering wander and lead pull left to right. I think the dealers should be notified that there are still jeeps with the aluminum steering gear that does not show up on recalls.

- Wildwood , GA, USA

Jeep caught fire by passenger visor

- Fort Myers, FL, USA