10.0
really awful- Crashes / Fires:
- 6 / 20
- Injuries / Deaths:
- 5 / 1
- Average Mileage:
- 93,516 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Kia Optima. The contact stated that while driving 75 mph at night with the cruise control activated, there was smoke coming from under the hood and the vehicle engulfed into flames. The fire department extinguished the fire. A police/fire report was filed and there were no injuries reported. The vehicle was destroyed and the cause of the fire was not determined. The manufacturer was not made aware of the failure. The failure mileage was 51,500.
- Melbourne, FL, USA
Just weeks after purchasing my Kia, it had to be brought back to replace cracked dash, heated steering wheel peeling, tires wearing on the outside, wiper blades sucked & you could not see out of them when it rain, cracked outside of sunroof seal, pulling to left side and surges. They put new tires, steering wheel & fixed the dash. The service manager stated the specs were within normal limits for the alignment & transmission. The outside of the sunroof is normal wear & tear & it will crack again, stated the sun cracks it! it has been in the service department 5 times! even though my car is still under warranty! I have had 4 set of tires & they wear on the outside, it stills pulls to the left & I was told the alignment is normal. 6 sets of new wiper blades & they say that's not a problem. My car surges & it has not even been addressed! in late September my check engine light came on the day after I had my oil changed, I took my car to my dealership service, they kept it, fixed the 'oil control valve" within 5 miles from my dealership, check engine light came back on. After a week & a half, my 'intake cvvt timing & my 'exhaust cvvt timing! my warranty will be up in the next few months & I am worried about what is going to happen next & then there's no warranty! there should be a recall on Optima's steering to the left & on the tires either, alignment! I have went as far as contacting the Georgia consumer protection, Kia consumer hotline, us department of transportation, traffic safety, the attorney general's office. I have also contacted my local & national news station & will be meeting with them next week. If this does not raise a few questions, I will hire an attorney!! this is not about money, verses what is right!
- Mcdonough, GA, USA
The contact owns a 2011 Kia Optima. The contact stated that while driving 55 mph, the vehicle made a squealing and an unusual popping sound that emitted from the front of the vehicle. The contact was able to maneuver the vehicle to the side of the road. The front tires had seized. The vehicle was towed to dealer. The technician diagnosed that the engine block bracket fractured. As a result, the technician recommended an engine replacement. The vehicle was not repaired. The manufacturer was not notified about the failure. The approximate failure mileage was 82,273.
- Chula Vista, CA, USA
This is the second time I report this unintended acceleration, last month happened on May 4, I documented in my previous complaint, they returned the car 5-21-14 they didn't find anything, on June 6 again the car accelerated when I was stepped on the brake and ready to put it in park, they told me to take the car to another dealer until now don't hear from them, called Kia in California left messages no call back, today a got a hold with another person jenny, and she repeat like a broken record we cannot duplicate the problem but they still keep the car for a long time, I have a case # [xxx] the NHTSA should investigate this, like I explained to this lady engineers should look at this situation not the mechanic, is something to do with the computer, they just follow instructions and their machine tell them nothing is wrong, like I mentioned before in my other complaint this one is the fourth time that happened, what are we waiting that some people got kill to investigate, look at the problems that Toyota and general motor had, they wait until people died then start doing something, thank you to this site that we could voice our concerns. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) updated 1/6/2015
- Harwood Hts, IL, USA
Vehicle was driven a mile to a commuter rail station for a drop off and back home. Nothing unusual was noted during the short trip nor had any problems been observed in the days leading up to the incident. Shortly after parking the vehicle on the 5th floor of the parking garage and entering the residence, the complex fire alarms actuated and all residents were advised to evacuate without entering the community parking garage. Shortly thereafter, I was notified by the complex manager via my cell phone that my car was on fire in the garage. The entire front of the vehicle was burned and was declared a total loss by the insurance company. (allstate). The entire car would have burned if it hadn't been parked directly under a sprinkler head in the garage plus a speedy response from the fire department. An independent fire origin investigator was hired by the insurance company. His professional opinion was the fire started at the radiator fan assembly.
- Boynton Beach, FL, USA
Sudden acceleration! happened approximately 6 months ago and again on May 10th. Going slowly towards a stop sign while braking to stop, the car suddenly accelerates and lunges forward. Stepped on the brake but car keeps going. Put shift lever in neutral with engine racing and after about 2 seconds the engine slowly drops to idle. No accidents caused because no one was in front of me. Very dangerous situation! took car to the dealer on May 15th and they could find no codes present and said the vehicle was operating as designed.
- Ft Myers , FL, USA
- Orlando, FL, USA