The contact owns a 2013 Kia Optima. The contact stated that the vehicle was involved in a front end collision after losing functionality of various electrical systems. The failure occurred without warning. The air bags did not deploy. Prior to the crash, the vehicle was taken to valley hi Kia (14673 civic dr, victorville, ca), but the failure was not diagnosed until the second time it was brought in for driving abnormally. The dealer diagnosed that the electronic system, motor mount, and transmission were defective and needed to be replaced. The dealer banned the contact from returning. The contact took the vehicle to Kia of orange (210 w katella ave, orange, ca) where it was diagnosed that the vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling); however, the contact did not receive a recall notice. The recall was remedied, but no other repairs were performed. The manufacturer was notified of the failure. A police report was filed. The vehicle was towed. There was one injury that required medical attention. The contact suffered lower back, hip, and head injuries. The failure mileage was approximately 56,000.

- Victorville, CA, USA

It stalls at low speed and stalls at high speed pulls hard to the right. And motor makes all kind of sounds like rattles when cold. And run poorly when cold. Had a total of 4 recalls and have not had it a year. Had it sent to Kia of chattanooga when I first got it from edd kirby of dalton, ga and all they done was put 600 miles on it. And did nothing to it. Then it was taken to Kia of dalton, ga for the rest of the recalls but nothing was fixed all they done was serviced the car. The car is unsafe to be on the road. It is going to end up getting someone killed or badly hurt. I am about ready to call a lawyer and channel 3 news of chattanooga, tenn. If you call for more information you may talk to my husband [xxx] at anytime. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')

- Eton, GA, USA

The issue began approximately mid-may '17 while my car was in motion on the highway (55mph speed limit, same speed limit for each time I experienced the issues in this summary). I honked my horn and pressed on my brakes (due to another car making an unsafe lane change into my lane). Simultaneously, as I honked the horn the engine light displayed on then went off immediately after I lifted off of the horn. Additionally, the RPM gauge immediately dropped down to zero, the car drastically slowed down, my A/C stopped working as well as the cooling system for my seats. My car had the ability to still accelerate but, it was extremely slow to pick up speed. Furthermore, every time I had to slow down or come to a complete stop my car was extremely slow to pick up speed. Every symptom lasted until I parked my car that day. I returned to my car hours later and turned it on and it was like the car reset itself. The RPM gauge, acceleration and A/C was back to normal. This issue has occurred multiple times and most recently on 9/28/17. This is a link to a video I found that shows similar issues I have been experiencing (https://youtu.be/qulsdy-umdk).

- Ashburn, VA, USA

2013 Kia Optima. Consumer writes in regards to engine knocking while driving and while engine is off. The consumer stated the dealer would not acknowledge the engine knocking complaint. The consumer inquired about visiting a different dealer. Updated 09/28/2017

- Saint Louis, MO, USA

The contact owns a 2013 Kia Optima. While driving 60 mph, the vehicle experienced a loss of engine power. The contact also noticed black smoke and various electrical functions operated independently. Also, the check engine and oil warning indicators illuminated. There was no fire. The vehicle was towed to carmax and then towed to Kia southside (9401 atlantic blvd, jacksonville, fl) where it was confirmed that the vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The contact was never notified of the recall. The manufacturer was notified of the failure and asked why a notification was not received. The manufacturer provided case number: 12476138 and informed the contact that NHTSA was supposed to notify the contact of the defects on the vehicle. The failure mileage was approximately 74,000.

- Atlantic Beach, FL, USA

There is a safery recall for this car amd inspection have being conducted I jus receive the notice about 6 months.

- Miami Gardens, FL, USA

The contact owned a 2013 Kia Optima. While driving approximately 55 mph, smoke appeared and the engine made a loud noise. The driver coasted the vehicle to the side of the road and noticed that the engine was on fire. The contact was able to exit the vehicle without injuries. The fire department extinguished the fire. A police report was filed. The vehicle was towed to a tow lot and deemed destroyed. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact to send proof of the incident. The contact sent the proof, but the manufacturer did not get back in touch with the contact. The approximate failure mileage was 43,000.

- Morton Grove, IL, USA

The contact owns a 2013 Kia Optima. While driving approximately 70 mph, the vehicle stalled and the entire instrument panel illuminated. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). The vehicle was towed to the summit place Kia dealer located on 44900 N gratiot ave, charter twp. Of clinton, mi 4803, where it was diagnosed that the long block needed to be replaced. The contact was advised that the failure was not part of the recall. The vehicle was not repaired. The manufacturer was contacted and advised the contact that they would only go with the dealer's diagnosis. The approximate failure mileage was 48,000.

- Cincinnati, OH, USA

The contact owns a 2013 Kia Optima. The contacted heard an abnormal rattling and knocking noise while driving 20 mph. The vehicle stalled and the check engine indicator illuminated. The vehicle was towed to a local dealer (Kia cavenaugh located at 3315 stadium blvd jonesboro, ar 72404), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 106,000.

- Kenneth, MO, USA

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke to sames Kia located at 6621 san dario ave, Laredo, tx 78041, where it was informed that they could not immediately service the vehicle as there were many vehicles waiting to be serviced for the same recall. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Laredo, TX, USA

I was sitting in the yard at my aunts yard and the RPM's dropped while in park. I sat there for a few minutes to see if it would do it again, it didn't, so I left and headed home and got 5-7 miles down the road, and the car completely stalled and shut down, while I was going about 45-50 mph, and I had no control over the car. The brakes got hard, the steering was hard, and I was barely able to get out of the middle of a busy road with vehicles behind me. It wouldn't crank back up. I sat there waiting for someone to come to me to check it out, and I tried to start it back up and it did, so I went on home. I called Kia and they said bring it in, I paid $100 to have it towed to the local Kia dealership in lake city, fl. They checked it out and said it was nothing wrong gn with it. But I received a notice about a recall on the motor stating it would do what happened to me. Also, I checked online and typed my VIN number in and there was in fact an open recall for the motor I have for the issue I had. They refused to fix the recall. Advised me to wait for it to happen again, and I asked them, so you are telling me to drive this vehicle with this issue and wait for it to happen again and risk getting into an accident the answer I got was basically yes.

- Mayo, FL, USA

The contact owns a 2013 Kia Optima. While driving approximately 50 mph, the vehicle began to make a strange clinking noise from the engine. The vehicle also hesitated to accelerate. The contact took the vehicle off the highway and began to drive on residential roads. While driving approximately 15 mph, the failure recurred and the vehicle suddenly stalled in the middle of an intersection. As a result, another vehicle crashed into the passenger side of the contact's vehicle. The air bags deployed. A police report was filed. The vehicle was towed. The vehicle sustained damage to the roof, passenger side, rear, and front ends. The vehicle was repaired at the lux auto body shop. The contact received bruising to the knee, shoulders, and hands. Medical attention was not required. The manufacturer was made aware of the failure and confirmed that the vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling); however, the vehicle never received the recall repair. The manufacturer opened case number: 1241495. The approximate failure mileage was 60,000.

- North Miami Beach, FL, USA

The contact owns a 2013 Kia Optima. While driving 65 mph, the vehicle stalled and all the lights in the instrument cluster illuminated. The contact was able to restart the vehicle. The contact called fuller Kia (540 auto park dr, chula vista, ca 91911) and was informed to bring the vehicle in the next week. However, the failure recurred. The contact was unable to restart the vehicle and saw smoke coming from the engine compartment. There was no visible fire. The fire department was not contacted and there were no injuries. The vehicle was towed to the contact's house and then to fuller Kia where it was diagnosed that the starter failed and the engine seized. Both components needed to be replaced. The VIN was included in NHTSA campaign number: 17V224000 (engine); therefore, the dealer agreed to replace the engine free of charge. The dealer stated that the starter failure was a result of the contact attempting to restart the vehicle. The starter failure was not covered under the recall, so the contact would be required to pay for the starter replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and agreed with the dealer. The approximate failure mileage was 94,000.

- San Diego, CA, USA

The contact owns a 2013 Kia Optima. While driving approximately 45 mph, the vehicle stalled in the middle of the road and the check engine warning indicator illuminated. As a result, the vehicle was rear ended by another vehicle. The vehicle was pushed to the side of the road. The contact sustained back and neck pain, which did not require medical attention. A police report was not filed. The vehicle was damaged and towed to the contact's residence. The dealer was contacted at 800-333-4542 and informed the contact that the vehicle was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The contact was unaware of the recall. The manufacturer was made aware of the failure and the representative failed to call back as promised. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Los Angeles, CA, USA

In April 2014 I purchased a pre-owned 2013 Kia Optima from loman auto sales in woodbridge, NJ. Over the last year the car had 2 or 3 instances when it wouldn't start. I would have it 'jumped' and it would work fine again. On June 13, 2017 I was driving with my daughter in a residential area when the car made a strange noise, the dashboard begin to flicker, and then the car shut off. This was the first time that this happened, but I figured perhaps the car just needed a jump. I called my family mechanic and he attempted multiple times to jump the car; with no success. As he began observing the car he stated that it wasn't the battery but it could possibly be the engine. He advised me to contact Kia because he had a customer whose car recently did the very same thing (Hyundai sonata) and was advised that there was a recall on her car due to the engine. I immediately contacted gateway Kia in North brunswick, NJ. I spoke to the manager there and he arranged for the car to be towed to their location. For the next two days it was a bunch of back and forth calls being made to the dealer. I began to get annoyed especially after telling them that the car wouldn't jump, they insisted that before they could diagnose the engine I needed to replace the battery. Against my better judgement I purchased a battery and brought it to them (a huge inconvenience) all for them to tell me it wasn't the battery but indeed the engine. All of this time I had never received any information from Kia regarding a recall. However, they did manage to send me dozens of letters in the mail regarding my warranty. It wasn't until after I had already contacted Kia that I received a recall letter in the mail (2 days after the car was towed). Strangely the letter was dated "May 30, 2017." This is completely unacceptable. I am just grateful that I was not on the highway; which is where I was headed.

- Dunellen, NJ, USA

The contact owns a 2013 Kia Optima. Upon attempting to start the vehicle, the engine failed to start. The vehicle was towed to Kia of portland (307 ne broadway St, portland, or 97232) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired, but the failure recurred and the contact heard a knocking sound coming from the vehicle. The vehicle was towed again to Kia of portland where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired, but the failure recurred a third time. The vehicle was not taken to a dealer or independent mechanic again. Kia of portland stated that they would replace the vehicle. The manufacturer was not made aware of the failure. The VIN was included in NHTSA campaign number: 17V224000 (engine), but the vehicle had not been repaired. The approximate failure mileage was 45,000.

- Longview, WA, USA

The contact owns a 2013 Kia Optima. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. While driving 55 mph, the check engine and oil indicators illuminated and the vehicle stalled. The vehicle was towed to hutchinson Kia (3931 river pl dr, macon, ga 31210) where the dealer stated that it would be at least a month before they could inspect the vehicle. The vehicle was then towed to jeff smith Kia (103 iffie rd, perry, ga 31069) where it was diagnosed that the failure was caused by the issue listed in NHTSA campaign number: 17V224000 (engine and engine cooling). The dealer stated that they could not yet repair the vehicle due to other vehicles needing the same repair. The dealer could not provide a time frame for when the vehicle would be repaired. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 75,000. Parts distribution disconnect.

- Bonaire, GA, USA

The contact owns a 2013 Kia Optima. While driving approximately 70 mph, the vehicle accelerated to 90 mph without warning. There were no warning indicators illuminated. The failure recurred twice. The vehicle was taken to the Nissan Kia dealer (located on 4961 rt 17 M, new hampton, NY 10958) where a noise test was performed. The technician informed the contact that there was no failure and that the vehicle was fine. The VIN was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was not notified. The approximate failure mileage was 124,978.

- Saugerties, NY, USA

Wife and baby use this vehicle. When making a right turn from a stop, vehicle begins to slow and almost stall. Have had to pull into bike lanes quickly in order not to be hit from behind. There are 2 occasions when this occurs. 1) when at a stop on a city street, waiting to make a right. Foot off pedal, accelerate, engine begins to stall. 2) when rolling into a right turn (on city streets) acceleration causes start of stall process. We have not fully stalled as of yet. But this could be a bad scenario if it does. We have thought about gas vapor issues with the phoenix, AZ heat being 119 degrees, but if that were the case, it would happen other times and not just during turns. Thanks

- Phoenix, AZ, USA

Engine recall by Kia motor corporation and steering disc recall Kia motor company dealer ship in rainbow city ala did not take proper measures when I brought the car in to get the car checked. Have to take it back and not sure how safe the car is to drive based on recall notice. I do not feel safe now in continuing to this car due to the serious potential safety issues plus I have been told by reliable mechanics the new car motor is not any better as well please help getting Kia motor corporation to make their car products more reliable and safe to drive. I am trying to make sure someone in my family driving this car remains safe

- Attalla, AL, USA