10.0
really awful- Crashes / Fires:
- 3 / 14
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 34,092 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The passenger side window fell down into the door. When the dealership removed the door to look at what happened they found where the plastic wheel and wires that help the window go up and down had broke they felt it was a malfunction very costly to replace
- Grove City, OH, USA
August 21, 2018, we had the car towed to gossett Kia motors (dealership) because it would not start.. the car has a push button start, whenever we tried to start the car by pressing the start button and pushing down on the brake pedal the car would not start. The dealership was unable to find a problem because the car would start for them. We drove the car home the same day. On the night of August 22, 2018, the car would not start, same as described above. On August 23, 2018, we had the car towed to the dealership and it was repaired and returned to us August 25, 2018. Today, August 30, 2018, the car did not start and exhibited the same problem as the previous two times. We will have the car towed to the dealership at their convenience. Luckily for us, each time the car did not start it was parked in our driveway. Special note, on August 2, 2018, we took the car to the dealership for brake repair work. Additionally, one of the tow truck drivers stated he towed several Kia Optima's with the same described problem.
- Bartlett, TN, USA
Diving at 40 mph. Come to a stop at red light and engine begins making a slight noise. No warning gauges or warning light go off. Start driving to drive again and 2 blocks later a very loud mechanical bang and the engine shut down. Would not restart. Oil light went out using the starter while trying to restart. Never got the engine restarted. Car is now at Kia of lansdale after I had to pay for towing. I perform courier services to us treasury dept and us attorney in philadelphia area. I need this car back desperately. Last oil change was 2000 miles ago with full synthetic oil. Always have used full synthetic. When I got the car pulled over and got out the smell of oil burning was clearly evident to myself and another gentleman who stopped to see if I needed any help. I believe this is an absolute recall related issue.
- Lansdale, PA, USA
Push the start button and car did not start tried the 30 second rule car just sizzled after about 10 tries car start but cut it off does same thing my car was parked in driveway or at work and it cuts off in traffic engine was replaced last year due to recall battery has been replaced parking light on one side is out when replacing it car also would not start
- Cowpens, SC, USA
Takata recall - we called dealer ball Kia in national city, ca & were told that we would receive a letter. For us to call back then & that we had to continue to operate an un-safe vehicle until the letter arrived and a appointment could be made. This car could kill us upon impact!!! please, there has to be a better & safer solution.
- San Diego, CA, USA
My sunroof exploded while driving on a bridge.
- Ruckersville, VA, USA
While driving our 2013 Kia Optima ex 7 7/26/2018 the engine died and all of the lights came on the dash. We coasted to a driveway and opened the hood noticed a burning smell. I looked closer at the vehicle and noticed the engine was on fire. I had my wife and three kids from my basketball team get out of the car and go to a safe place. The fire department showed up and put the fire out. The whole front end of the car burned.
- Dewar, OK, USA
Back up camera stopped working the screen is black. It started when it rains it wouldn't work then when it got sunny it would come back on. But now it's not working at all
- Hegins, PA, USA
The motor knocking
- Loris, SC, USA
My airbag light is on and my horn I blowing for up to 45 minutes randomly at anytime; driving or stationary. My car is unsafe. I had my car diagnose at cobb county Kia in kennesaw, ga 30144 and the service manager, joe told me that the issue was the clock spring which Kia has recalled on several other models. The car is unsafe; the airbag does not work at all. The dealership wants $600 for a safety issue.
- Kennesaw, GA, USA
I was driving my car on the expressway and heard a loud boom, it sounded like an explosion or as if someone was shooting. Scared the crap out of me. I then heard and felt wind coming into my Kia. I pulled over and my front roof of my panoramic sunroof had a big hole in it as if a meteor had fell out of the sky on it.. I contacted my local dealership no help, I contacted Kia Consumer Affairs...no help or recalls. I filed a claim with my insurance company to have my roof repaired.
- Cordova, TN, USA
When I cut my car off after driving or sometimes while driving I have a ticking noise that sort of sounds like a bomb. Also, when I put my car in reverse there is some sort of grinding noise. The car also doesnt take off/drive the way it use
- Pamplin, VA, USA
The turbo lines leak and I've researched and found it to be a common problem in these vehicles
- Lombard, IL, USA
While driving my car, my sunroof exploded and broke for no apparent reason. Nothing hit the sunroof. The sunroof was closed at the time and the cloth shade was back so that we could see the sky while driving. Glass shattered and fell all over me (the driver) and my passenger and all over the back seat of the car.
- Temecula, CA, USA
On Saturday, November 11, 2017, I was traveling on the freeway at 70 miles per hour. My 2013 Optima automobile stopped suddenly on the freeway. I restarted the car and proceed to exit the freeway. Once I exit the freeway and at the light, my car stopped again. So, I knew something was definitely wrong with my car. On Monday, November 13, 2017, I took my car to galpin Kia in North hills to have the car checked. The dealer kept my car for 3 days, therefore, I had get a rental car. I then received a call on Wednesday, November 15, 2017 that the test ran on the engine showed nothing was wrong with the engine. Note: I received a recall via mail regarding the an issue with the engine for the Optima 2013 automobile. Due to fear and worry, I am afraid to drive the car. However, I have to go to work, so I have been taking the streets. Please assist me in getting the recall of the engine problem done on my car, so I can drive my car and have peace of mind in knowing my car is safe to drive.
- Granada Hills, CA, USA
On Saturday, November 17th at around 7 pm, my husband and I was driving on 118 freeway at 70 miles per hour. All the lights came on the dash board, and the car just turned off. Shortly, after we got off the freeway, we turned the car back on and a couple of minutes later the car turned off again. We took our car to galpin Kia on Monday in panorama city, ca.. the dealer kept the car 3 days to checked out the engine and drove car 6 miles and determine the car was ok. My husband and I are very concerned for my safety. Please help us to resolve this issue before an accident ovcurs.
- Granada Hills, CA, USA
It stalls at low speed and stalls at high speed pulls hard to the right. And motor makes all kind of sounds like rattles when cold. And run poorly when cold. Had a total of 4 recalls and have not had it a year. Had it sent to Kia of chattanooga when I first got it from edd kirby of dalton, ga and all they done was put 600 miles on it. And did nothing to it. Then it was taken to Kia of dalton, ga for the rest of the recalls but nothing was fixed all they done was serviced the car. The car is unsafe to be on the road. It is going to end up getting someone killed or badly hurt. I am about ready to call a lawyer and channel 3 news of chattanooga, tenn. If you call for more information you may talk to my husband [xxx] at anytime. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Eton, GA, USA
First, the tires were worn/dry rot with only 3000 miles on the vehicle. Second, vehicle stalls when there is any moisture on the roadway causing safety hazard because the car will not move. Third, back up camera is not working. Fourth, recall notice for underbody rust. Fifth, recall notice for engine seizure while the car is driving at high speed
- Minooka, IL, USA
Kia engine recall - on April 2, 2017 my car stalled. The vehicle was in motion on a surface street (chastain rd) and to be towed (usaa roadside) to a local repair shop (pepboys). The mechanic stated that engine was gone. I had just had the car at the dealership (cobb county Kia, kennesaw, ga) 2 days prior for routine oil change and a vehicle check. I reported the problem to the dealership (cobb county Kia) who had the vehicle towed (marietta towing) to them at their expense and cited the diagnosis (engine failure). The maintenance supervisor, head mechanic and I viewed the engine together they both reported that there was no sludge in the engine and it was well maintained. There has been a recall issue be there is no guidance on the repair as of yet. Joseph, the maintenance supervisor had a trouble ticket submitted on my vehicle but my VIN is still not referenced on this site. The dealership has had my car for over a month and half without any repair guidance from Kia motor Corp. All while knowing of the engine issues. Please help me. I need my car.
- Kennesaw, GA, USA
- San Diego, CA, USA