10.0

really awful
Crashes / Fires:
1 / 5
Injuries / Deaths:
4 / 0
Average Mileage:
44,061 miles

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« Read the previous 20 complaints

problem #26

Aug 172020

Optima

  • miles
I experience a bms warning light on my hybrid vehicle indicating to stop the vehicle and do not drive. This happen on the fast lane of the 14 freeway in acton ca. I took the car to the local Kia I was told it was the hybrid coolant a computer program and a hybrid drive belt replaced the computer program. The update of the program I would of not know about the issue since only dealers are aware of it. I paid over $700 when I picked up my car for the repairs. Drove it the next day I experience loss of power again when I was trying to cross an intersection in the city of acton. My car almost stop and the hev warning light came on. Called the dealer again and was told to bring it right away. The service advisor called me after a week and half later and told me the problem was the power relay assembly and the hybrid battery that had to be replaced. Per repair adviser, this issue is a common but for him to do the repairs I would need to pay $5800. He did advise to call Kia corporation for possible assistance but they were no help. Since I can not afford the 5800. I picked up my car again from the dealership and paid an additional $318 for diagnose services. This is a known issue with Kia since the service adviser told me he only had a bulletin memo of possible issues with loss of power. I asked if this warrant a recall but the answer was no since it's only a memo and the batteries are built to last only 150,000 miles I was lucky it lasted and additional 18000. Miles. I just bought this vehicle 3 years ago and now I'm sitting on a giant paper weight since I can not drive my car to avoid further damage or possibly cause an accident.

- Palmdale, CA, USA

problem #25

Sep 042020

Optima

  • 82,802 miles
Hev light came on dashboard stating "check hybrid system. Stop vehicle and turn off engine". vehicle was in motion in city on traffic light and suddenly got that and car stopped in 15 sec and could not move anymore. Luckily it did not happen on highway cause 15 sec is not enough for safely stopping! witnesses helped to push the card to the shoulder approximately 100 feet. Electric brake system was locked as well cause of hev system stopped suppling the power. Kia concord replaced the safety plug assy-male 125 amps to 150 amps (part # K 37586 4R002). Car had only 82K. As far I see this is a common issue and if manufacturer in all cases upgrades it to higher fuse, then this is a reason for recall. Now I warry about next electrical issue that can cause that fuse.

- Concord, CA, USA

problem #24

Apr 152020

Optima

  • 55,000 miles
I had taken the vehicle to the Kia dealer in orange county, and they charged me extra to resolve the recall, and the vehicle's air conditioning system is no longer working, the gas intake is ridiculous, and the car does not have the same power as it used to.

- Los Angeles, CA, USA

problem #23

Mar 142020

Optima 4-cyl

  • 83,000 miles
This happens while I am driving or when I come to a stop. The car appears to stall and then the gear indicator lights in my console area go out and the light indicator in the dashboard goes out and therefore you cannot see which gear you in. I have taken it to the Kia dealer they said nothing was wrong and that it appeared to fix itself. It appeared to clear up but since has started back.

- Athens, AL, USA

problem #22

Apr 172020

Optima 4-cyl

  • 71,500 miles
I was driving on the highway going 65 mph and an alert pops up. It said "possible bms condition." I immediately pulled to the side, but also noticed my car speed reducing. I safely got into the right shoulder and then the car steering wheel froze up. Another alert to check brakes went on. I pushed the brakes over and over to get the alert off. It then over a time span of 3-5 min started to slowly run low on electricity because the hazards lights were blinking slower. I got it towed and waiting to see what is the problem. Been looking it up and most likely it's the fuse in the back trunk under the cover underneath.

- Waco, TX, USA

problem #21

Jan 112020

Optima

  • 92,000 miles
While driving on the interstate, my Kia Optima stopped accelerating, we were luckily near an exit and were able to pull over to the side of the road. The lights and music stayed on but the car would not start again. There was nothing happening up to the point that would have warned us this was going to happen, the check engine light never came on. I had to get the vehicle towed home.

- Colorado Springs, CO, USA

problem #20

Dec 272019

Optima

  • 121,398 miles
On 12/27/19 while travelling from pa to fl on the highway for a family vacation, travelling about 75 mph at 5:00am in columbia, SC the dash display read check hybrid system, and suddenly shut down. Engine stopped running, steering wheel began stiffening, I coasted from the passing lane to the right lane and then to the shoulder without incident and was able to safely park the car. Kia failed to provide roadside assistance since the car has over 60,000 miles(actually has 121,398 miles approx). The car was towed to the jts Kia dealership via my insurance coverage in columbia, SC. After the assessment I was told I had a blown main hybrid fuse which caused the battery and the relay assembly to fail. Charged $1756.89 to replace the fuse, battery, and relay assembly. I present this as a safety issue because had I been on a major highway with my family in the middle of traffic, there would be no way possible to reach a lane shoulder without possible harm or death. According to Kia's own "technical operations notice - PS515(rev 2, 02/28/2019" dated August 2017), they are fully aware of this problem. The battery fuse is to be replaced from a 125 amp to a 150 amp. This fuse is part of the safety plug located in the trunk. As a owner I should have been warned of this possibly happening to the car and given the option to have this fuse replaced....at Kia's expense. For those still driving this year and make Optima hybrid, please be aware of this occurrence. The 125 amp hv battery fuse should be replaced with the newer 150 amp hv battery fuse(part #375F2 4R150. See Kia's pitstop: Technical operations notice #PS515. Unfortunately my communication with Kia proved fruitless.

- Washington, PA, USA

problem #19

Nov 112019

Optima

  • 79,000 miles
I have a 2014 Kia Optima and I keep up with the maintenance and also the recalls on my car the only thing I havevreall had to replace that was quite expensive to me was the battery so far but I took my car in to the dealership for the recall for the bearing and was told it was fine and everything checked out and they changed my oil for free less than 5 months later I am back at the Kia dealership because I was driving down the highway at 6 am cold raining and sleeting and my car loses power engine light comes on flashing so I pull over turn off the engine then wait a minute turn it back on same thi G so I go to the dealership and was told they will check out my car and within 20 minutes told I need a new engine so now that the engine has been replaced less than a month ago my daytime running lights does not turn on and off like they are supposed to automatically if I dont turn them off or on then they won't be off or on I have had to replace my driverside headlight bulb for the second time now and when I'm driving it looks so dim so now I have to keep spending money every month on a bulb that isn't cheap my back passenger brake light keeps going out like every 3 weeks the Kia Optima has some electrical issues and Kia needs to issue a recall and get them all fixed before someone encounter a serious problem and Kia have a much serious issue on their hands.

- Florissant, MO, USA

problem #18

Aug 282019

Optima

  • 128,000 miles
I was driving to work, same route same time, when my engine stalled while on the highway going around a curve. "hybrid system failure, pull over and turn off engine" was the error. I was able to coast around the curve and to the side of the highway. Had to tow it off the highway at first, and tried to jump it. (I had a problem in 2017 with the neutral safety switch on my battery, replaced safety switch/battery at the cost of 1K and a month due to the safety switch being an aspect of the recall for the non-hybrid Optimas). Battery was perfect, car was able to turn on, radio, ac, everything but the engine. Towed it to fredy Kia (great shop by the way!), by the time it got there, they stated the battery was completely dead. They replaced, then tried to turn the engine both mechanically and by hand. Engine seized per dealership. (I know im an idiot for saying this but..) this is not the first Kia that this has happened to with the same recall. I had a 2014 Kia sportage in January have the exact same problem. All maintenance records (oil changes every 3500 miles, any belts/changes, etc.) were presented to Kia of which they recalled the 2014 sportage engine. With my Optima hybrid (same theta II engine as the recall for the non-hybrid Optimas per Kia own "investigations" since 2017) after contacting Kia headquarters, they are stating that this is not the same issue but are willing to "work with me". since then Kia headquarters has talked to the dealership, and my car has been sitting there for almost 3 weeks with 0 response, or update on whats next. I currently both have and dont have a car. Moral of the story, please be careful with these cars! obviously they are flawed (my "seized" engine is no longer manufactured at all due to problems with the barrings, only fix is a short block engine replacement for my long block engine then fabricate the headers, etc.)

- Friendswood, TX, USA

problem #17

Jul 262019

Optima

  • 88,000 miles
At a stop light vehicle would not move said hybrid failure turn car off and remove yourself. Car would not turn off put hazards on went to get out of vehicle and was shocked by my car to the point it made me loss control of my bladder!! had wonds to my ring finger where electrical shock went in and was in local er. Local Kia dealer said there is a bulitn to replace the 125 wat fuse to they hybrid system to a 150 fuse and that is what was wrong with my car. I feel the danger of electrocution is so great it must be a recall. I contacted corporate who told me they know about the problem and it is not recall worthly!! not acceptable I spent 5 hrs in the er with ekg, and burn mark's on my left fingers and. Now my skin in my leg is peeling due to this. According to er dr. I was lucky and most likely received 100 volts anymore could have caused internal issues. My left arm is still tingling from the shock days later. It is complete incompetents to allow Kia Optima hybrid owners drive these cars with a wait and see attitude. Please put a safty recall out before a child ends up hurt or deceased.

- New Milford, CT, USA

problem #16

Apr 142019

Optima

  • 83,000 miles
Blur tooth icon has disappeared. No longer able to drive hands free with out aux cable

- Aldie, VA, USA

problem #15

Feb 032019

Optima

  • 64,887 miles
2014 Kia Optima hybrid completely shut down while decelerating for a traffic light. The car displayed a fault on the screen as a "possible battery management system failure." When the car shut down. Had loss of steering control (electrical/optical steering). Had to slow to stop, place transmission selector in park before the car would allow restart. Engine warning light stayed on for 3 hours then extinguished by itself. Bms was updated at cost to customer.

- Haines City, FL, USA

problem #14

Jan 042019

Optima

  • 48,000 miles
While driving the car stalled resulting in a collision with a telephone pole. I had just made a turn & the car went dead. Steering and brakes locked up. Now my car is completely totaled not to mention the airbags never deployed. My fianc was ejected from the vehicle resulting in a fractured hip.

- Louisville, KY, USA

problem #13

Nov 012018

Optima

  • 20 miles
Kia Optima recall I was driving on the freeway and all of a sudden my engine turn off and everything else was on I got off the freeway and park at a hotel try to turn the car on again and it wouldn't turn on again I noticed that it was smoking from the hood of my car. Can you please help me out

- Houston, TX, USA

problem #12

Oct 012017

Optima 4-cyl

  • Automatic transmission
  • 25,000 miles
The contact owns a 2014 Kia Optima. On several occasions, when attempting to start the vehicle by pressing the start push button, the vehicle would not immediately start. Occasionally, the contact would have to jiggle the transmission shifter to get the vehicle to start. The vehicle was taken to the local dealer (mathews Kia, 595 East main St, cartersville, ga) to be diagnosed, but the failure could not be duplicated. The failure was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 25,000. Updated 11/29/18

- Rockmart, GA, USA

problem #11

Dec 182014

Optima

  • 5,000 miles
Bought April/May 2014, by December 2014 the engine needed replaced. Electrical: Buttons don't work for proper functions (volume up will turn volume down, cruise control button was a completely different one on the steering wheel then it's supposed too & ac stopped working) while in motion or stopped but when car is turned off than back on it resets to normal.

- West Mifflin, PA, USA

problem #10

Aug 042018

Optima

  • 67,000 miles
A couple of months back, the rear, right side door wouldn't open or close properly. I also noticed, before the door issue, that the car seemed sluggish going uphill, and it seemed like I was going through gas, a lot quicker. A few weeks ago, while parked, my car battery had died. I had no warning, and was 4 hours from home. Luckily it was able to be jump started. Now, when I try to start the car, it won't start. I have to put it in drive, then back in park, before it will start. Now when I start the car, my gas guage drops to below, what I had when I parked. Over the next few days, it will make its way to normal.

- Mariposa, CA, USA

problem #9

Jul 162018

Optima

  • 68,000 miles
The push to start buttons on Kia Optima's are not turning on the cars engines. I have seen this complaint all over the internet and it seems to be a very common issue among Kia Optima owners. The car will be turned off and parked, you will go to push the brake and start the car and you will get nothing from the engine. The lights and radio will work but the engine will not turn on. People have reported "hacks" to fix the issue such as waiting it out or a clever one is to put your foot on the brake move the gear shifter to drive and back to park 2 times and then push the start button and the car hopefully will start. It seems the problem progressively gets worse over time. I was in the waiting it out stage now I am in the gear shifting stage. All jokes aside this is a serious issue for a car that has only been on the market for 4 years. Simply google "Kia Optima won't start, " to see more people with the same exact issue as myself.

- West Orange, NJ, USA

problem #8

Mar 102018

Optima

  • 50,000 miles
While driving about 70 mph my car has randomly stopped and cut off.. after sitting there I was able to restart. However I was barely able to get out of the way of other cars.

- Raleigh, NC, USA

problem #7

Dec 012017

Optima

  • 61,000 miles
Car will not start occasionally- there are several internet comments about this happening to many Kia owners- some remedy is to start it in neutral- shift gear from park to drive back to park and then try to start it- wiggle gift shift etc- dealer claims they need to reproduce in order to repair but they are ignoring the fact that this is a safety issue if someone gets stranded - I have extended warranty yet they refuse to try to repair

- Hacienda Heights, CA, USA

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