On 1/12/2020, I was driving my car 2016 Kia Optima from alpharetta to Decatur to attend church. I pulled into the parking lot of the church and parked. A few seconds after I parked, I began seeing lots of smoke coming from the right passenger side of the car. The police men who were in the parking lot directing traffic asked me to get out of the car quickly and began attempting to quench the fire with a fire extinguisher. Shortly after, the dekalb fire dept arrived and fought to put out and contain the fire. It was then towed to the tow yard. I contacted my insurance company right away and after a few days of investigation, unfortunately, my car was deemed a total loss. Next day, I checked my VIN # to see if there are any recalls by Kia that I was not aware of, but the results came back saying 'no records' and '0 recalls found'. on 1/15/2020 at approximately 12.50pm, I contacted Kia corporate and filed a complaint and I was informed when I gave my statement over the phone that there was an ' open campaign pi 1802 ECU upgrade' and as advised by the Kia customer service rep that he will be forwarding my complaint to a the national dept and they will get back to me. A Kia rep ashley contacted me and advised Kia engineers will like to investigate what happened. After 3 weeks of waiting, the rep contacted me stating they will like to pay off remaining bal on my car, and personal items. They will not help me with getting another car and I declined because I lost everything and incurred a greater damage. Then the Kia rep wrote me stating that they ill no longer pursue investigating since I refused accepting $1001 my left over balance owed to the lender. I am very disappointed on how Kia has treated me leaving me hanging after such a great loss. I am seeking legal actions since Kia has refused to come to a suitable resolution.

- Alpharetta, GA, USA

While driving the car the fuel consumption in the motor would bog the engine down to where it would barely go over 40 mph on the highway. At this time the engine trouble indicator light would come on and not go off. I immediately took it to the local Kia dealership in mt. Hope, wv.. the mechanic changed out the sensor that showed up on his meter and the engine seemed to do good while in the shop but when they backed it out of the shop bay, another sensor lighr came on. We had already paid the dealership $206, they would not return our money

- Raleigh, WV, USA

Ever since I had my car serviced about 3 weeks ago my car has been sluggish and acceleration has weakened, also I'm getting poorer gas mileage. The recall that was fixed has greatly reduced the performance of my vehicle.

- Stockton, CA, USA

Check engine light is blinking, there is a noticeable decrease in power, and it jerks out of first gear. Took it to autozone for a free diagnostic which was P1326. All fluid are in order. Milage is 123,000. This happened when I was driving he fr work.

- Shiprock, NM, USA

The car stumbles to start and when I accelerate it flutters until picking up speed. This happened on highway 43.

- Selma, CA, USA

Takata recall car starts to stall and idle when on the road and in traffic. Car starts to back up and reverse without notice or warning. Engine, battery comes on automatically and I have to turn off ignition and restart vehicle.

- Smyrna, GA, USA

Shutter/hesitation upon take off. I signed my lease on 9/29 and was at the service dept first of 7 times on 10/4. at first I was told the car had to "learn the way I drive" that there were no issues with my car. Since then the dealer has "reset" the transmission, changed fuel injectors, replaced transmission, and now has done 'several updates' (seriously?) this car has nearly caused accidents on numerous occasions. When I asked the tech if he would drive his family in this car I got no response. I have asked on the last 2 trips to the dealer for them to simply replace my car. I am currently consulting a lawyer.

- Metairie, LA, USA