10.0
really awful- Crashes / Fires:
- 2 / 8
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 65,951 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2011 Kia Sorento driver side, both rear doors can not be open either from out side and insider due to child safety. This is safety matter. How we can get our children out of car in case of accident? currently only one door of my car can be open from outside. I am strong believe someone have to take a look and recommend the re-call for this Kia manufacture part defected.
- San Diego, CA, USA
The drivers side door and the passenger door on the drivers side will not open from the outside. Dealer said it is a broken latch. It will open from the inside of the car. The passenger door broke about 6 months ago, the drives door was very recent.
- Lakeville, MN, USA
I recently purchased this vehicle back in March 2016. Only to find out 3 months later that my driver's door won't open for the outside. This is really a safety issue. The cost to repair it should be on Kia not the owner since we haven't did any damage. I can see if we as the owners are causing the damage but we aren't
- Gloucester, VA, USA
Back drivers side door handle stopped working, unable to open door from outside of vehicle. Today 6/2/16 drivers side door handle stopped working as well. This is very dangerous I read several post where all 4 doors stopped working, what if there is an emergency and you are unable to get into your vehicle because the doors wont open. Leaving the windows open is not an option since it puts the vehicle at risk for potential theft. Kia dealers are charging almost $400 per door for what is clearly a defect on the vehicle as many people have complained about the same issue on the 2011 model.
- Houston, TX, USA
Passenger rear door will not open from the inside or outside no matter what I try. I couldn't get my child out, had to crawl through car to do this. The child safety lock is engaged but does not explain being unable to open from the outside. I'm going to the dealer to get it taken care of tomorrow. But this is not covered under my powertrain warrantee. It should be a no brainer that this is a recall item. I've seen other's comments and there is no way I saved up my money to spend it on a repetitive $400 repair as I have seen others do. I have a five year old and another one on the way this August. I am livid because frankly I feel like driving my beater car is safer than driving the Sorento. But I worked my butt off to be able to afford the Sorento because I thought it would be safer. I was so wrong.
- Seven Hills, OH, USA
Car doors will not open from outside, will open from inside but not outside. No child safety lock is not on. I see hundreds of people online with this problem. I'm afraid of not being able to reach my child or pet in car. Kia repair man said it is faulty part but not a safety issue.
- Washington, NJ, USA
This is complaint number two for my Sorento. On May 20, 2016 my passenger side front door will not open from the outside. This is the second door on the same vehicle that will not open. Kia has used a defective part that breaks on the inside of the door without warning, and not due to normal wear.
- Bristow, VA, USA
I have had several issues with the doors. It started with my front drivers door and now it is the back passenger door. You cannot open the door from the outside and you have to take the door apart to fix it. However, I can't open my back door at all because my child safety lock is on, so I cannot open it from the inside like I do with my drivers door. I am unable to get my kids in or out of the car, without having to put them all in through one door and over car seats. I am not the only one who has had this problem. Several people have. Here is the link to the complaints www.cargurus.com/cars/discussion-T37046_ds615605. if there was ever and emergency I would not be able to get my children out in a timely manner.
- Easley, SC, USA
The exterior door handle on driver's door stopped working. The vehicle can only be opened from the inside.
- Winter Park, FL, USA
The driver's side outside door handle broke. The door will not open from the outside. The vehicle was stationary, parked in a parking lot
- Cols, OH, USA
Door latch from outside of drivers door decided to stop working. A reasonable person would understand this to be a safety issue. Kia does not. They keep extra parts on hand to complete this expensive repair. Apparently, it happens often. This is not proper or just. Others having this problem.
- Portland, MI, USA
Front passenger door will not open from the outside
- Indianapolis, IN, USA
Front driver side outside door handle does not open the door when unlocked with either key or remote. Door operates from the inside and not outside. Door was working earlier same day and showed no signs of wear or break before outside door handle stopped working.
- Virginia Beach, VA, USA
Driver door inoperable from the outside. Parked in driveway over night - no warning of any imminent failure.
- Pensacola, FL, USA
"door locked from outside" on April 27, 2016 I noticed that on my lr passenger door on my Sorento that I was unable to open the door from the outside. After review many complaints I understand this is an ongoing problem with the Sorentos, specifically the 2011 year. I feel this is most definately a safty concern for the passengers in my vehicle. I will be taking this truck to the Kia dealership today to get an estimate on repair. What is it going to take to address this problem a death "!?!" please step up to the plate and take responsibilty for this fault.
- Greensboro, MD, USA
The drivers side door will not open from the outside when the door is unlocked. It will only open from the inside. There is no visible damage to the door. The car has not been in a wreck. This is poor craftsmanship and a safety hazard.
- Lenoir City, TN, USA
Doors will not open from the outside, poses a safety hazard if child is in car will not be able open the door. Meaning a hot car and a baby in the car seat. For a Kia Sorento 2011, however, it's been reported through multiple forums about this defect Kia charges the customers who are outside of their warranty.
- Fort Rucker, AL, USA
My drivers side door will not open from the outside. I was doing some research regarding this matter and noticed several and I mean several Kia Sorento vehicles with the exact same issue. I believe this should be recalled. I am finding Kia Sorento from 2010 to 2016 with this exact problem. I truly believe this could be a serious problem. What if my grandbaby got into the vehicle and these doors would not open from the outside? they would suffocate due to the heat in the vehicle. That is what would happen. So, yes this is definitely a safety issue.
- Semmes, AL, USA
Front driver door will not open from the outside. Wife had an emergency and was unable to open door. She ended up jumping through the passenger door. Door was working fine prior to sudden onset of the problem. The structure of the door shows no signs of being tampered with. Looked online and saw many other complaints regarding the actuator.
- Skokie, IL, USA
- Sarasota, FL, USA