10.0

really awful
Crashes / Fires:
3 / 18
Injuries / Deaths:
7 / 0
Average Mileage:
62,369 miles

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« Read the previous 20 complaints

problem #52

Nov 152014

Sorento

  • 89,000 miles
This is the most recent and serious electric issue; I do not know the exact dates of earlier issues. I believe all these electric issues are related. Issues began in 2010 after the purchase of the car. Was taken to the dealer for electrical issue and they repaired lose cluster array. Other electric issues from 2011-2013: When turning left the downhill brake control indicator would light would come on and prevent the car being put into park, the headlights flicker when car is at a stop, driver side low beam headlight frequently burns out. December 2013-January 2014: All dash indicator lights malfunctioned (no warning lights/gauges, including fuel, speed, turn signals, low fuel indicator, etc.). dealer found the factory cluster array to be faulty. The dealer replaced the cluster with a new one. I am reporting the following: I was traveling 65mph and turned the cruise control off, the ABS warning, downhill brake control, electronic stability control indicator and 4WD auto lock lights all illuminated. The car was operating normally. Today, all of these lights came, stayed on, then went off. Upon driving, the electronic stability control light came on and the car downshifted as I was driving. All other of indicator lights noted came back on. I am taking my car back to the dealer tomorrow. Many other Kia owners are reporting almost identical issues. This most recent incident occurred when I was traveling at a high rate of speed and follows a serious of electrical issues I have had since I owned my car, new from the dealer. Something is wrong at the manufacturing level that needs to be addressed before someone is killed.

- Maplewood, NJ, USA

problem #51

Nov 102014

Sorento

  • 67,847 miles
Went to start car with push button start and it will not start. All the lights come on in the car and the battery when tested is still functioning. The car has already had the brake light recall replacement. We tried to do the turn on that goes around that and car still does not turn on.

- Lakeville, PA, USA

problem #50

Jun 032014

Sorento 4-cyl

  • 117,000 miles
Dash indicators for traction slip, downhill assist and ABS came on and have stayed on. Braking is fine and pushing the assist and slip buttons have no change on braking. Two weeks later the high beam and turn signal dash lights will not illuminate, but the aforementioned lights are still on. The brake light switch was recalled and repaired by the dealer under warranty. I have changed the brake light switch and aforementioned lights are still on and others still not working.

- Townsend, GA, USA

problem #49

Jun 122013

Sorento 4-cyl

  • 39,700 miles
The car had problems starting and the starter, alternator and battery was fine. The dealer claims it was a switch and it was replaced. The problem kept happening on occasion (2-3 times) in the last year and last time they replaced the battery. I believe there is a bigger problem and defect.

- Tucson, AZ, USA

problem #48

Aug 182014

Sorento

  • 119,000 miles
After sitting overnight or all day, when backing up then going forward the car acts like the ABS is sticking and wont move forward, pulls to the left. You have put car in park, turn it off, then turn back on for it to stop.

- Flemington, WV, USA

problem #47

Jul 092014

Sorento

  • miles
Cpsc: I1470147A. 2011 Kia Sorento. Consumer stated the car has turned off on the highway on three occasions. Also stated all of a sudden the battery and all electrical components shut down. The dealer was unable to replicate the problem.

- Mableton, GA, USA

problem #46

Jun 132012

Sorento

  • 18,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the vehicle failed to start after activating the push-to-start button. The contact also stated that while driving 35 mph, the vehicle stalled without warning. The dealer replaced the key fob, engine module, wiring harness and brake light switch however, the failure recurred. The manufacturer was notified and the vehicle was not repaired. The VIN was unavailable. The failure mileage was 18,000.

- Dunnellon, FL, USA

problem #45

Feb 202014

Sorento 6-cyl

  • 56,243 miles
1) the vehicle has stalled out six (6) times during my ownership. This has occurred after stopping. I was able to restart the vehicle four of the six times by stopping, putting the vehicle in park, and pressing the "start" ignition button. Two of the six times the gear was locked into drive and neutral only. The vehicle would also not shut off. Both times 911 was called for California highway patrol assistance was contacted as I was stranded on the freeway. This occurred on 2/20/14 and 6/03/14. On 5/17/14 the vehicle was brought into the Kia car pros carson facility for the 60,000 mile maintenance and passed with no issues. 2) the backup camera flutters intermittently (about 10-15 times a month) mostly in the morning on start up and sometimes at night. Kia of cerritos had replaced the navigation/radio module 3 times, but official records show it was replaced only twice. This has not rectified the issue as it still persists. 3) the radio inconsistently (about 2-5 times a month) does not start for about 20 seconds after starting the vehicle up. I am not confident that the issues are resolved and I fear for the safety of myself and all who ride in the vehicle. The Kia car pros carson facility replaced the drive assist part and cleaned the electrical contacts for the first incident in Feb 2014. I was told this would rectify the issue. On 6/03/14, I was told a software update to the ECU (electrical control unit) was performed, but they do not guarantee that the problem has been resolved. I want the facility to retain my vehicle and perform a full diagnostic on the vehicle until they can guarantee that it will not stall and lock up on me again. Corporate Kia said the vehicle can be released and the facility will not investigate any further. I do not believe Kia is taking this matter seriously.

- Torrance, CA, USA

problem #44

May 222014

Sorento 6-cyl

  • 69,000 miles
I have been experiencing multiple issues with my 2011 Sorento not starting at all or only starting with the fob in the charger since December 2013. More recently I have had issues where the vehicle won't lock or it locks and then won't unlock until I am able to open the rear hatch manually and then the fob will unlock the other doors. Yesterday I was at a gas station and my fuel door wouldn't open (no clicking sound or anything) until I started the car with the key fob in the charger and then I was able to open the fuel door while it was running. When the vehicle won't start with the fob in the charger, I have either had to use the "unofficial" start method with my foot off the brake and holding in the start button for 15 seconds or if that doesn't work I have had to jump start the battery. My local Kia dealership told me that I needed to replace the car battery but I really don't feel that is the issue because there are some days that this doesn't happen at all. I am scared that at some point I will be locked out of the vehicle with my children inside or that I will be stranded somewhere because of this issue. At this point I have only one working fob - I took my car in to the dealer and explained that one of the fobs wasn't working but they told me (after working on all of the recalls for 7+ hours) that the fob was fine. So, I don't even have a backup key.

- Stewartville, MN, USA

problem #43

Mar 172014

Sorento

  • 59,000 miles
Occasionally and more than once, the remote key fob will not open the door and when it does will not start the car. Sometimes you have to insert the key into the fob holder in the console for the vehicle to start. It has happened now more than 5 times to my family and I.

- Warner Robins, GA, USA

problem #42

Nov 202013

Sorento 6-cyl

  • 20,000 miles
While driving at night on a county road, loud clicking noise came from dashboard, seat belt warning light flashed on and off, and headlights flashed off all at the same time. Headlights remained off for 1-2 seconds, came back on, and went off again, and on again. This has happened at least a dozen times since then while driving at night, and also a few times during the daytime (I hear the clicking and see the seat belt indicator light). Mechanics at Kia dealership said they "could not duplicate" and made no attempt to correct the problem. This happens more often when driving at highway speed (60-70 mph). It has also happened twice after stopping the car and shutting off the ignition. It is a serious safety concern and makes me afraid to drive at night!

- Miles, TX, USA

problem #41

Feb 152014

Sorento

  • 75,000 miles
Push button start not starting vehicle. Brake lights do not come on upon depress of brake pedal. Vehicle only starts after holding button 10-15 seconds.

- Washington, DC, USA

problem #40

Dec 112013

Sorento

  • 50,000 miles
The seat belt lights will flash and there is a clicking sound in the left side B-pillar going down the road with all the passengers buckled in. The headlamps will flash on and off after dark and now the passenger side air bag light will not light even if there is a passenger in the car. I returned the car to the Kia dealer in chattanooga tn. And they said if they can't duplicate the action they can't fix it. I called Kia Corp. And they also state there is nothing they can do to fix the problem. The owners manual states if the seat belt light is flashing then the seat belts are not working properly.

- Ooltewah, TN, USA

problem #39

Jan 252013

Sorento 6-cyl

  • 23,683 miles
While braking to slow for a stop sign, my 2011 Sorento turned off. I took it into the dealership the next day and they could find nothing wrong. We moved cross country day after the dealership released the car. In our new state, the Sorento shut off multiple times, in multiple locations. In traffic, in the neighborhood, parking lots, etc. The car is always moving when it shuts off. I took it to the local dealership and they found no issues. I have now, since January 2013, taken the Sorento to the dealership four times. I am taking it in today for the fifth time, after the car has shut off twice this past weekend. This issue has occurred more times than I can count. I have had a case open with Kia, but they closed it after the dealership could find nothing wrong. On three occasions, I came quite close to hitting people while turning in parking lots, because power steering suddenly goes out when the car shuts off. This morning, the car shut off in a school parking lot during drop off, with kids walking through the lot. It is only a matter of time before someone is seriously injured.

- Hill Afb, UT, USA

problem #38

Jan 082013

Sorento

  • 95,035 miles
Kia Sorento infrequent and unpredictable loss of power during moderate acceleration. During certain conditions, which have included moderate uphill climbs, highway driving and city under 50mph and at moderate acceleration, the vehicle will suddenly loose power, fail to upshift when needed, or show no signs of power, followed by erratic shifting and a loud clunk. At other times on highway driving, the car will, for no apparent reason, downshift on flat sections when speeds are between 45-65mph. Multiple trips to the dealer: 1/8/13, 95,035 miles- dealer could not replicate, inhibitor switch bracket installed, did not resolve the issue 7/26/13, 106,574 miles-electronic stability and ABS light come on, similar to stop lamp switch, dealer could not replicate, did see error codes but did not provide them to customer, reset the computer. Not resolved. 10/3/13, 107,842-transmission still jerking, dealer tried replacing automatic transmission fluid, did not resolve the issue. Took to alternative dealer-road test with customer-advised the problem will need to become worse and more frequent to diagnose. This is leading to unsafe conditions due to unexpected loss of power.

- Indianapolis, IN, USA

problem #37

Nov 132013

Sorento 4-cyl

  • 55,000 miles
Will intermittent turn on during driving and stay on. If you stop and turn off car and then restart may or may not return on. Car as a bit of a shake to it some times. Had cruise control not turn on. Electrical seems wacky in the vehicle. Also had it been stuck in park or times could not move the shifter to park or reverse. Seriously needs to be reviewed. All these issues happen intermittent and never when near the Kia dealership. Vehicle 90% of the time has been wonderful, however there are issues that need investigated and corrected for example all the above I have listed.

- Stockton, NY, USA

problem #36

Apr 092012

Sorento

  • 21,298 miles
I was at car wash to wash car turned off car. Could not get it to restart after several attempts with push button start. Had to be towed to dealership. Replaced brakelight switch.. still having issues to this day with intermittent no start.. July 3 brakelight switch replaced again second time now along with 11 campaign issues with car. Still having no start issues replaced same part again! on August 8th 2013. Still happening off and on. Was trying to deal with Kia Consumer Affairs they are no help. Got told it had to not start again and need to be towed in to dealer before they would do anything. This is very unfair. Enough attempts have been made to fix and seeing other owners having same problems. Please help.

- Fulton, MO, USA

problem #35

Apr 232013

Sorento 6-cyl

  • 65,342 miles
Keyless start would not work. Now this has become a regular problem.

- Springville, TN, USA

problem #34

Sep 142013

Sorento

  • 35,500 miles
Problems with remote key fob, wont lock via remote key fob.vehcile won't lock via key. Vehicle won't start via keyless push button start without key fob in the console receptacle. With vehicle running, if key is removed-vehicle remains running and won't sound bell or shutoff engine same problem in summer/2012 dealer replaced battery then, with 22,500 miles on vehicle. At dealership now 9/14/13 waiting for fix with 35,500 miles on Kia Sorento. Dealership says there is also some kind of ECM reflash that is due for my vehicle, now. Still waiting 2hrs now.

- Middleburg, FL, USA

problem #33

Feb 022013

Sorento

  • 30,000 miles
Air conditioning not cooling properly.drain and recharge system by dealership, still not cooling properly.dealer ordered a new compressor.dealer installed new compressor and recharge system.

- Middleburg, FL, USA

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