10.0
really awful- Crashes / Fires:
- 1 / 5
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,707 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving down interstate at various speeds, the vehicle suddenly dies and the vehicle coasts down the road w/ service engine soon light illuminated. Vehicle has only 11K miles on it; has done it 3 times in 2 days. All Kia service would do is clear the history (reset).
- Mint Hill, NC, USA
We purchased/leased a new 2011 Sorento V6 and almost immediately started experiencing the occasional hesitation problem when pulling into traffic from a stop. On a couple occasions it put us in a very dangerous situation as we were crossing 2 lanes of traffic. Took the vehicle to courtesy Kia in brandon fl. 4 times, they could not duplicate the problem. Finally they got us a 2012 near identical Sorento V6, and on the 3rd day had the same experience w/50 miles on the vehicle. We now have 500+ on it and have had a total of 7 similar situations. The dealership says I'm the only one experiencing this and that they aren't aware of the problem, although I talked w/a customer of theirs w/a 2011 Sorento and he said he and his wife have the same issues w/theirs. We are very disappointed with this situation, but other than that we like the vehicle & get lots of compliments on it, but I am also letting others know of our experiences. Its our first Venture from GM, and it will likely be our last. Additionally, the 2011 was getting the advertised fuel mileage, the 2012 has not gotten any better than 17.5 on the highway or in town. When we turned in the 2011 they charged me $2,500 (money that we were to get back from Kia in the deal) which I thought was really out of line. I admit we put 5,000 miles on it but $.50 per mile is a bit much, plus I had added heat & lumbar in the seats and tinted windows. This is truly a serious safety issue and very disappointing. I can't help but wonder what Kia & the dealerships will do when some is seriously hurt or killed as a result of this problem that they can't find or even admit is happening.!? jj (note: The VIN provided is for the 2012 Kia Sorento).
- Temple Terrace, FL, USA
Going downhill in our newly purchased 2011 Kia Sorento ex V6, reaching a 4 way stop, our engine quit. Vehicle had only 175 miles on it as it is brand new. Car restarted without further incident. Took it to dealer, they found no problem or faults registered on the onboard computer. I have read of similar occurrences with other 2011 Kia Sorento ex V6. I will file another report if it happens again.
- Manhattan Beach, CA, USA
The contact owned a 2011 Kia Sorento. While driving approximately 40 mph, the check engine light began illuminating. The contact also began to see sparks coming from the engine. The vehicle was pulled over and a fire began under the engine. The fire department appeared to the scene to extinguish the fire. A police report was also filed but no injuries were reported. The vehicle was destroyed and towed to an authorized dealer where they were in the process of diagnosing the failure. The failure and current mileage was 800.
- Pocono Lake, PA, USA
I have had the car for about 4 months. During this time it has 5 times completely shut off in the middle of an intersection and once while I was changing lanes in stop and go traffic. I have taken it back to the dealer twice and they have been unable to duplicate the problem.
- Upper Marlboro, MD, USA
The contact owns a 2011 Kia Sorento. While driving approximately 65 mph, the contact stated that the air conditioner shut off without warning, causing the vehicle to make a grinding noise, and the check engine warning light illuminated. The contact also noticed smoke coming from under the hood of the vehicle. The dealer was notified who and advised the contact that the engine needed to be replaced. The contact did not inform the manufacturer. The vehicle was not repaired. The current and failure mileages were approximately 2000.
- Westlake Village, CA, USA
7/21/10 purchased Kia sorrento ex fwd from moritz 110 ne loop 820 hurst, tx 7/22 noticed engine hesitated several times while driving sufficient that cars pulled around me. Contacted jerry simpson and jim cartwright service manager 7/26 took sorrento back and to moritz and rode with jim cartwright through residential neighborhoods. Car exhibited no hesitation 8/2 have driven sorrento to Oklahoma twice and around residential areas in the metroplex and noticed a slight hesitation. 11/8 while in 8:ooam bumper to bumper traffic East bound on hwy 820 in fort worth, tx at a slow 15mph (est) engine chugged down and then caught and then died completely and car had to be pushed out of way. Was able to restart and make it to doctors appointment then took the sorrento back to moritz Kia where we bought it and told them I wanted it fixed 11/11 not having heard from moritz Kia I called them and asked that they doucument what the found and we were going to pick up the sorrento. Which we did
- Fort Worth, TX, USA
The contact owns a 2011 Kia Sorento. While the contact started the ignition, there was a loud clanking noise coming from the front end of the vehicle. The "tire pressure" warning indicator began to flash for forty- five to fifty seconds. The vehicle was taken to an authorized dealer and they were unable to duplicate the problem. The clanking noise continued to occur intermittently. The failure mileage was approximately 65.
- Sugar Land , TX, USA
- Springdale, AR, USA