10.0

really awful
Crashes / Fires:
1 / 19
Injuries / Deaths:
6 / 0
Average Mileage:
45,498 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2012 Kia Sorento:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #61

Nov 082018

Sorento

  • 140,000 miles
While driving all warning lights on dashboard turned on and my car started shaking and I hear the engine turn off while in the middle of driving. I was in a residential area going down hill and speed limit was 25 mph so I was able to pull to the side of the road. The lights would stay on and would not turn off. The gears were stuck as well, it would not let me park the car. I waited a few minutes to turn car off and it worked. I used the emergency brakes to keep car from rolling. I then waited a few minutes to turn car on lights on again and was able to shift the car into park. I have my car service routinely and no warning of something like this could happen.

- Stafford, VA, USA

problem #60

Oct 272018

Sorento

  • 164,500 miles
Upon exiting the freeway on an out of town trip, my elderly father, 9 year old son and I began to smell a strong gasoline smell. There were no previous symptoms or signs of an issue and we just travelled about 250 miles. I typically drive alot in the city as well. In this case, I pulled into the hotel parking lot (right off the freeway) and there was a large amount of smoke coming from under the hood of the car. Because this occurred on Saturday evening and we were coming into town for an event, we were not able to contact warranty forever until Monday. Fearful, because I have heard of the many spontaneous fires that have occurred on my vehicle type, we have to wait to have it towed and inspected. The engine was replace in my vehicle, under recall, just last year. Thankfully, no one was injured. It could have been worse, very scary. I will be more than happy to upload any needed documentation after an inspection has been completed.

- Twinsburg, OH, USA

problem #59

Aug 072018

Sorento

  • miles
Drivers side front turning signal keeps going out. I've replaced the bulb numerous times and it'll work for a few days and then it will stop working again.

- Charlotte, NC, USA

problem #58

Apr 152014

Sorento

  • miles
I never received a recall notification for my vehicle. I was deployed from 2013-2015 and didn't have a physical address and I would like to get the issue fixed.

- Charlotte, NC, USA

problem #57

Oct 062018

Sorento

  • miles
Takata recall: I purchased my call Feb. 11, 2017 and starting may I started having all kind of electrical problems. Fused kept blowing open every other day. Now fast forward to 2018 I go in for an oil change and find that my engine is leaking oil. The mechanic tells me that I need to replace the engine asap. My car has been parked for the passed two weeks.

- Philadelphia, PA, USA

problem #56

Sep 202018

Sorento

  • 112,000 miles
Front headlight failed, upon inspection the harness wire to headlight burned and melted and brake lights don't work when the head light wire burned. This is major safety issue without brake lights. Went to computer and this problem is all over the internet, exact same issue happening to Kia owners of numerous models. Apparently Kia installed a odd system that controls headlights and burns out wiring. Very dangerous issue causing to vehicle to lose brake lights as well. Took car to dealership but they won't repair this safety problem creating a expensive repair for owner for a badly designed arrangement. This problem occurred when driving at night on I 95 in Delaware this is not a isolated incident but it's all over the internet happening only on Kia vechicles

- Wilmington, DE, USA

problem #55

Sep 082018

Sorento

  • 154,601 miles
This Kia Sorento caught fire while being driven. The driver reported that the steering locked up and she could see smoke and a flame coming from the engine. She left the vehicle unharmed however the experience was frightening. The front end of the vehicle was engulfed in flames and the car is now a total loss. The car was purchased from dallas auto auction by mas motors in dallas tx. The original owner was Kia of arlington.

- Dallas, TX, USA

problem #54

Sep 062018

Sorento

  • 90,000 miles
My headlight pigtail caught on fire...I had it replaced...replaced the headlights in it and not even 2 weeks later the pig tail caught on fire again...they said it must ne a shortage in the wiring somewhere and it will start at 200$ to look at it to fix....mu car isnt that old to have this issue.

- Springfield, OH, USA

problem #53

Oct 072017

Sorento

  • 100,000 miles
2012 Kia Sorento was serviced at dealership on regular basis. October 7, 2017 caught fire and burnt to the ground. Called Kia and they would do nothing! stated they did not deal with consumers and to deal with my insurance. Insurance only paid book value and was unable to purchase a vehicle with that amount! I did everything by the book and kept my Kia in excellent shape and they did not stand behind their product! I had a appointment to service on Monday and it burnt on Saturday! I found out that they had issued a recall and I am sure that the dealership would have taken care of it at service ( I did not receive a recall notice). My niece was driving from Kentucky to my home in Virginia (her vehicle was broke down and the drive was a hour away). The vehicle started making a noise at which time she pulled off the road and then the vehicle died and started smoking. It was night time and she called me and I started on my way to meet her. She exited the vehicle and went to raise the hood but two guys had stopped to see if they could help and one seen the red of the fire in the crack of the hood and advised her to get away. Within seconds flames engulfed the inside of the vehicle and burnt completely by the time the fire department arrived. The fire chief told me when I arrived that it was definitely electrical. We were blessed that my nieces 6 month old was with me and not in the vehicle with her because she would not have been able to get her out! very disappointed in Kia and I was a huge fan but not anymore after dealing with customer service! I do not feel it is fair they are not held responsible for their product! they would not help me at all!

- Raven, VA, USA

problem #52

Apr 212018

Sorento

  • 78,000 miles
The contact owned a 2012 Kia Sorento. While driving 45 mph, the contact heard an abnormal noise coming from the engine and the temperature gauge increased to high. Minutes later, the top of the hood near the windshield caught on fire and the entire hood erupted into flames. The fire department extinguished the fire and a police report was filed. The fire department stated that the battery appeared to be the cause of the failure. The vehicle was a total loss and was towed. There were no injuries. The dealer and manufacturer were not notified. The failure mileage was approximately 78,000. The VIN was unknown.

- Lynwood, IL, USA

problem #51

Jun 032018

Sorento

  • 20 miles
Car repaired by recall due to noises in the motor. Motor changed. Noises continued. Car broke down in the highway. Lost power and it was in fumes and smoke. Lives in danger. Car towed to Kia service in libertyville, il. Staff indicated that pistons blew up.. whole motor changed again. After three weeks car did not work at and.. broke in the night while my wife was going to take care of an emergency call to a hospital. Kia towed again. Motor changed third time. At service since July 19, 2018. It has been promised to be delivered to me again tomorrow Wednesday 8/14/208. Family and myself afraid to ride the Kia Sorento again. Car with noises since 2016. They have been using rebuilt part to change the motor. Current miles 82,000.

- Round Lake, IL, USA

problem #50

Jul 272018

Sorento

  • 129,000 miles
The break lights stopped working and the electronic stability control ESC and downhill breaking control dhc lights came on. I was alerted to the break light issue when I was stopped by a fort worth police officer. I tried to fix the problem by checking the break light bulbs (they were good), the fuses were all good. I replaced the break switch with on bought from O'reilly auto parts. It did not fix the problem. I took it to mechanic who told me that the switch was bad, so I returned that switch and changed it again but still the lights didn't work. I took it to southwest Kia in mesquite and was charge $312.95 to fix a $19.41 part: Another break switch. I found this preposterous. As I was waiting in the waiting room I looked up Kia recalls and I found that previous year model vehicles had been recalled for this issue. I believe that this is a recurring issue and that 2012 and other model years having this same issue should be included in the recall...

- Dallas, TX, USA

problem #49

Jun 302018

Sorento

  • 65,000 miles
I was driving a 2012 Kia Sorento with three other passengers and our family dog. I see smoke coming from back of my car thought it was the car passing me since my car was in mint condition with a new engine and new transmission. I look again there is no car going the opposite way and now I see a lot more smoke. Cars coming the opposite way are flashing me and waving so I figured I'm probably over heating. I steer to the right on a steep hill the brakes and emergency brake doesn't work I quickly throw it into park the gears are gone so no park. At that point we see flames shooting at us. My daughter and I open our doors the car is slowly rolling down the hill, the door hits her she goes flying the car almost runs her over. I take the car and I'm holding the 4,000 pound car back from rolling down the hill so the kids and dog in the back seat can get out. They finally figure out how to manually unlock the doors, grabbed the dog by the collar. I let go of the car it was engulfed in flames rolled down the hill and started to explode. What a horrifyingly experience.

- Enfield, CT, USA

problem #48

Mar 052018

Sorento

  • 85,000 miles
I had a few problems with my car, one of them is that my car made a big rattle noise while driving at about 45mph in the street, I call Kia made an appointment took the car and when they got back to me they said it was the throttle need it to be replace ($500) then the started ($600) I have replace this 2 times already, then the drive belt idler pulley and the brake lights go off very often, and so on. Make story short my car was in the safety recall, my car as showed all the signs, rattle noise, the oil light goes on and off the dashboard I have spend a lot of money in this car but they refuse to replace the engine. I received a second safety recall number 17V224 on October 17, 2017. And then another notice from Kia saying they extended the warranty on my car to 120,000 miles. On my point of view that doesn't fix the problem.

- Downey, CA, USA

problem #47

May 302018

Sorento

  • 129,900 miles
My front "low beam" head lamps go out frequently. It has happened at night on a dark road, with my children in the car. Extremely dangerous! I have just continued to buy new lights, replace & do over & over. Finally it no longer worked. I had it checked out & the connector and some wiring was melted. I paid to have this fixed, only to have it happen again 2 - 3 weeks later. I just had it fixed again, but am scared to drive this car! 1st engine failed while going down the road @ 45 mph... it could have ended far worse. That has been fixed, but my wiring/headlamps are a huge problem & concern. I have also had to replace my brake lights more times in the past 5 years than I have in 20 years I've owned my 1998 Camry. This has to fall under a recall to be fixed by Kia. It's defective parts & assembly and could be fatal! this has happened multiple times while driving late at night and almost caused me to slam into a deer. I have even rented a car when driving on vacation for fear of my car having this malfunction or worse. Please help me. My family is surviving on basically 1 income & this newest hurdle is that " proverbial straw"... date listed below is today's date of the most recent repair. I can get the date about 3 week's ago if you need it. I have also bought all of the headlamps and brake lights that I have replaced from the same auto supply store to my knowledge. So I can get those records as well if needed.

- Trinity, NC, USA

problem #46

May 092018

Sorento

  • 112,000 miles
Vehicle stalls while in motion and when stopped. When it stalls in motion, there is no steering or brakes. AWD kicks in for no reason and will not go off. I had the vehicle checked and both the map sensor and vcma actuator were both replaced as recommended by the diagnostic computer. I did have a tune up on the vehicle one day prior so I had hoped the spark plugs were the problem. Problem resumed one day after bringing home from shop. I called Kia after seeing there was a recall in may of 2017 that covered certain Sorento models that were stalling, however I was told mine was not a part of this recall. I don't know what to do now other than to take it to Kia and spend enormous amounts in repairs.

- Spruce Pine, NC, USA

problem #45

May 122018

Sorento

  • 108,500 miles
Existed the freeway, stopped at 2 stop lights with other cars with no indication of trouble. Started forward from light 100+ yards and maybe 20 mph when fire erupted from under the engine compartment with large flames. I pulled to side of the road and fire burned from motor compartment into dash and ceiling of passenger area. Vehicle is totaled! the engine had been replaced by Kia on a recall just 5 months ago. Only about 9000 miles on the new engine!

- Lehi, UT, USA

problem #44

Apr 302018

Sorento

  • 104,000 miles
My mechanic said my engine seized on me. I was driving on a highway which turns into a city street and the car stopped on me and when I turned the steering wheel right to get off of the busy street it was difficult to turn. I then tried to start the engine, all the lights came on but there was no noise when I turned the key. Smoke started coming out of the engine on the passenger side. I had to get the car towed and the mechanic said the engine seized on me. There were no warning signs. I called Kia but they said my car does not qualify for a recall because it is not a gdi model, even though it falls into the same year for the engine recall. I called Kia to see how much it would cost to get the engine replaced and was told they discontinued my engine model. So they told me my best bet would be to search for a used engine in a junk yard.

- Calexico, CA, USA

problem #43

Mar 172018

Sorento

  • 80,000 miles
My car will intermittently stall when turning the steering wheel to either the left or right lock position. This occurs when going extremely slowly like when going in or out of a parking space.

- Manalapan, NJ, USA

problem #42

Feb 192018

Sorento

  • 71,329 miles
Drivers rocker cover light malfunctioned and shorted out starting a fire on the drivers side floor we were just pulling into the driveway at our home. Then the car filled with smoke.

- Brookville, PA, USA

Read the next 20 complaints »