10.0

really awful
Crashes / Fires:
1 / 20
Injuries / Deaths:
6 / 0
Average Mileage:
44,042 miles

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« Read the previous 20 complaints

problem #5

Apr 052013

Sorento 6-cyl

  • 18,500 miles
My family and I (wife, 4 year old daughter and 9 month old daughter) had just exited the freeway and entered our housing complex. While driving through the neighborhood our vehicle's engine as well as all electrical components turned off. We were in motion at the time it turned off. We had another vehicle behind us, but luckily they saw our vehicle slowing down and drove around us. My wife was driving and stated everything locked up and, as expected, she had to muscle the steering to pull to the side and out of the way of traffic. The brake pedal was also depressed all the way to the floor, and had no ABS. We had to wait for the vehicle to come to a complete stop then put the vehicle in park and start the engine back up. I initially told my wife to put it in neutral but after trying that, it did not work. After we got the vehicle back on we drove straight home. I contacted citrus Kia that day and told them what had happened. I was told that they have not heard of that issue and would have no way confirming what happened unless it did it while they were inspecting it. My vehicle was being serviced from 4/10/13- 4/13/13. The end result is that they could not locate the problem but did do a number of inspections to "hopefully" prevent the problem from re-occurring. They told me there is nothing more they could do as they have no way of actually verifying why the vehicle shut off while in motion. As of this writing I was advised I could come down and pick up my vehicle, but will refuse until the problem is found and resolved, as this is my wife's vehicle and I do not want this same problem happening and it resulting in a injury or fatal collision. I have read edmunds.com (townhall-talk.edmunds.com/direct/view/.F13B7ca/40) and see similar complaints with no resolution. Please please help.

- Eastvale, CA, USA

problem #4

Oct 182012

Sorento 6-cyl

  • 10,321 miles
While attempting to start the vehicle it would not start. The 2012 Sorento has a push button start. The issue started the day we purchased the vehicle and it seems like it is a repeated issue. The Kia dealer in omaha Nebraska replaced the switch twice and the dealer in fairview hts, il has replaced the same part at least three times. I'm thinking lemon. It is currently at the dealer in fairview hts, il for the same issue again.

- Shilloh, IL, USA

problem #3

Mar 192012

Sorento

  • 6,000 miles
The contact owns a 2012 Kia Sorento. The contact stated that the vehicle stalled. The contact was able to successfully restart the vehicle after numerous attempts. The vehicle was then taken to an authorized dealer and the contact was informed that the failure may be related to the electronic system. The dealer stated that the key might have disconnected from the vehicle and caused the failure. The vehicle was in the process of having the key synchronized with the electrical system. The manufacturer was not made aware of the failure. The failure mileage was 6,000.

- Floral Park, NY, USA

problem #2

Mar 122012

Sorento

  • 38 miles
The contact owns a 2012 Kia Sorento. The contact stated that the push start feature did not properly function and would not turn the vehicle off. The vehicle was taken to the dealer and the dealer disconnected the ignition from under the hood, but had not been able to repair the failure. The failure and current mileages were 38. The VIN was not available.

- Shiloh, IL, USA

problem #1

Feb 102012

Sorento 6-cyl

  • miles
After parking the car for 72 hours at an airport, upon return the car started normally, but the warning light showing a battery appeared. While driving home, approx 8 miles, the car's dash flashed more warning symbols... antibrakes, airbag, etc and the wipers began to slow. I pulled over as the vehicle lost power and stalled. I used Kia's roadside assistance to get a tow to the dealership. On 2/13/2012 the dealership replaced the alternator at no charge. This repair, necessary on this 2012 Kia Sorento, occurred at 6,607 miles.

- Grand Rapids, MI, USA