10.0

really awful
Crashes / Fires:
1 / 48
Injuries / Deaths:
7 / 0
Average Mileage:
71,527 miles

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« Read the previous 20 complaints

problem #202

Jan 212019

Sorento

  • 150,000 miles
The contact owns a 2012 Kia Sorento. While driving approximately 30 mph, the engine made a knocking noise and the check engine indicator illuminated. The vehicle was towed to jeff wyler springfield auto mall (937-783-7030, located at 1501 hillcrest ave, springfield, oh 45504). The dealer stated that the VIN was not included in a recall. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 150,000. The VIN was not provided.

- Springfield, OH, USA

problem #201

Aug 052018

Sorento

  • 74,835 miles
Tamara recall: While driving on briarcliff way in atlanta, ga 30345 on 8/5/18 going approximately 20 mph my engine made a loud pop sound and began smoking and shut off immediately. I was unable to restart car; called tow truck to tow car to ed voyles Kia dealership in chamblee ga. They determined it was due to 'broken tone wheel inside engine came apart' ; allegedly fixed it by replacing engine; since service I have brought 2012 Sorento back to ed voyles due my check engine light repeatedly coming back on in which ed voyles just turns it off stating; 'we really don't know what is going on.

- Tucker, GA, USA

problem #200

Jan 112019

Sorento

  • miles
Last Friday I was on my way going to work and I stopped at the stoplight and when the light turned green and I gave it gas I noticed a little knocking for my engine in the first gear the once the car picked up speed and went in the other gears it goes smooth only when I come to a complete stop and first take off the bearings in my motor is knocking

- Cahokia, IL, USA

problem #199

Aug 052018

Sorento

  • 170,000 miles
I was driving down the street when the car began to make a low knocking noise then it began to slow down until it came to a complete stop, and wouldn't turn over anymore. I had to get it towed to the mechanic. The mechanic took a look at the car and said that it was the motor. I didn't get any warning other that while I was driving it began to make a knocking noise and lights went on my dash, then stopped. I called Kia spoke to a representative, she said that my car didn't qualify. So I'm stuck with a car payment and no car.

- Fullerton, CA, USA

problem #198

Dec 192018

Sorento

  • 92,000 miles
As I was driving down the freeway the engine stalled. As I made my way to the shoulder and came to a stop I noticed smoke coming out of the hood. Once I came to a stop I got out of the car. As soon as I came to a stop I got out. When I closed the drivers door the hood burst into flames. By the time that the firefighters got the there the entire car was up in flames.

- Katy, TX, USA

problem #197

May 222014

Sorento

  • 45,000 miles
Kia recall. On May 22, 2014, my 2012 Kia Sorento caught fire and was totaled. There was no explanation at this time, but now it is coming to surface that these vehicles are spontaneously catching fire.

- Delray Beach, FL, USA

problem #196

Dec 172018

Sorento

  • 70,000 miles
The contact owns a 2012 Kia Sorento. While driving 70 mph, all of the instrument panel indicators illuminated and the vehicle began to shake. Afterwards, there was an explosion underneath the vehicle and all power was lost, including the power steering. The contact was able to steer the vehicle down an exit ramp off the highway. The vehicle was then pushed off the roadway into a parking lot. The contact discovered that the engine was blown and oil spilled out onto the ground. The vehicle was towed to parkside Kia (9929 parkside dr, knoxville, tn 37922, (844) 755-6461). The dealer called back three weeks later after they ordered a new engine. The dealer wanted to charge the contact over $1,400 for labor. The manufacturer was called and provided the contact with the phone number to a mental health facility. The failure mileage was 70,000.

- Merryville, TN, USA

problem #195

Jan 032019

Sorento

  • 75,000 miles
The contact owns a 2012 Kia Sorento. While driving approximately 10-15 mph, there was an abnormally knocking sound in the engine. Without warning, the vehicle stalled and was unable to be restarted. The vehicle was towed to South shore Kia (1128 sunrise hwy, copiague, NY 11726, (631) 991-3910) and they stated that a comprehensive investigation was necessary to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was contacted and provided case number: 12995434. The approximate failure mileage was 75,000.

- Deer Park, NY, USA

problem #194

Aug 012018

Sorento

  • 110,000 miles
The contact owns a 2012 Kia Sorento. While operating the vehicle, a grinding noise was present coming from the engine and the oil consumption was approximately one quart per every 600 miles. The vehicle was taken to Kia of laurel (14921 baltimore ave, laurel, Maryland), but no failure was located. The manufacturer was notified of the failure. The contact stated that the vehicle was repaired per NHTSA campaign number: 17V224000 (engine) in 2016 and the engine was inspected. The failure mileage was 110,000.

- Burtonsville, MD, USA

problem #193

Dec 282018

Sorento

  • 103,800 miles
Engine spontaneously caught fire while driving the vehicle.

- Jacksonville, FL, USA

problem #192

Dec 182018

Sorento

  • 100,050 miles
Vehicle has started consuming high amounts of oil as it passed 90,000 miles. Received an oil low light and needed to add 3.5 quarts of oil. Took to a ki dealership who noted that there were no visible leaks, but plugs were burning white. Kia corporate forces the dealer to install knock detection sensor update which voids all previous engine recalls. In the past, high oil consumption was enough to lead to engine replacement by previous recall information. Now however ki claims that once the computer system is updated all previous engine recalls are void and excessive oil consumption is no longer a valid reason even when combined with engine wear. A user must now have multiple sensor failures or engine failure, and expect to monitor oil every few hundred miles. Local dealership says their hands are tied due to requests by Kia corporation.

- Sioux Falls, SD, USA

problem #191

Dec 182018

Sorento

  • 99,000 miles
Restrict oil flow to the bearings causing bearing wear. A worn connecting rod bearing will produce a cyclic knocking noise from the engine. This issue happens when the car is on and driving in a city street and highway

- Des Moines, IA, USA

problem #190

Dec 182018

Sorento

  • 99,000 miles
Engine has rod knock

- Des Moines, IA, USA

problem #189

Dec 122018

Sorento

  • 73,337 miles
The contact owns a 2012 Kia Sorento. While driving approximately 50 mph, the engine blew out and made a loud noise. Also, the brakes failed. The contact temporarily lost control of the vehicle, but managed to pull the vehicle over. The engine sprayed oil all over the ground. The vehicle was towed to parkside Kia (9929 parkside dr, knoxville, tn 37922, (844) 755-6461). The dealer wanted the contact to pay over $2,000 to determine who was responsible for the engine failure. The manufacturer stated that they were aware of the faulty engines that were shipped from Korea; however, there were no recalls. The failure mileage was 73,337.

- Merryville, TN, USA

problem #188

Oct 102018

Sorento

  • 88,900 miles
While accelerating after a right hand turn into turn only lane headed for highway, my car just seized up and stalled out. I glided to stop and shut off the engine, turned it back on. I accelerated onto on ramp of highway and it seized up again completely stalling. When checking oil levels there was had none, my husband brought me 4 quarts of oil (always followed dealership protocol on oil changes), tried engine again nothing. Towed it to dealer, they removed and dissembled the engine to find point of failure. Found #1 and #4 connecting rod bearings to have spun and welded them self to the crank shaft, also found #2 and #3 to be worn down/chewed up, found bearing debris in the oil pan and through out the engine, needed to replace the engine and all needed seals and gaskets.

- Akron, OH, USA

problem #187

May 092015

Sorento

  • 49,500 miles
The engine compartment of the vehicle caught on fire, eventually engulfing the entire vehicle in flames. The vehicle was traveling at normal highway speeds when this occurred.

- Liberty Lake, WA, USA

problem #186

Nov 272018

Sorento

  • 15,000 miles
First time in 2017 started car and it started knocking, as I drove it got louder, engine light came on, drove it to Kia dealer and motor had thrown a rod, Kia honored their recall and supposed new motor was installed with 60 days. No problems until yesterday, 15,000 miles on new motor, as I was driving on freeway at 70mph, engine light came on, so I pulled over within a minute and called tow truck and towed to Kia dealer. They were hoping it was just a coil, but today they told me it was the motor again. This time they said Kia said I must have drove it a lot after the light came on and would not give me another motor "?" I had bought the extra 20,000 mile guarantee, so even though this supposed new motor only has 16,000 miles running time on it, my mileage is at 111,000 since the first one blew at 95,000. So I should still be getting another motor, but, after reading all of these accounts, looks like I was so lucky for it not to have caught on fire, even if I get it back, I don't think I can put my grandkids in it again, and its almost paid off, love my car, but someone is going to get killed, something needs to be done, soon.

- Yakima, WA, USA

problem #185

Aug 272018

Sorento

  • 20 miles
I was driving the truck when I heard a loud noise like a fire gun than I saw smoke coming out from the engine, I pulled over and saw that the engine was already on fire, I got my two daughters out of the truck and five minutes later the whole truck exploted

- Riverside, CA, USA

problem #184

Nov 262018

Sorento

  • 88,700 miles
Was driving home from work on 11-26-18, about a mile out of town when my car made a really high pitch squeal sound followed by a terrible grinding sound, pulled in to the closest business to it knocking and it had stalled right where it was parked, have I not pulled into the parking lot it would have stalled on a county highway at 60 mph. Had it towed in to a dealership on the morning of 11-27-18, they said it is engine failure. The 2012 Kia Sorento doesn't even have 90,000 miles on it yet and gets regular maintenance and oil changes so there really is no reason for this to have happened. It was a perfect running vehicle without ever having any issue with it what so ever, no signs of anything going out either, not even a dash indicator light! have read numerous accounts of this happening all over the internet, there's a recall out for this type of thing but my car isn't in the batch that was recalled"?"!!! I think this is absurd!

- Pulaski, WI, USA

problem #183

Nov 232018

Sorento

  • 132,000 miles
The contact owns a 2012 Kia Sorento. While driving 70 mph, the steering wheel seized without warning. The brake pedal was depressed, but took an extended amount of time to stop the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the engine seized due to a lack of engine oil. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. Murray Kia (located at 1402 West ridge pike, conshohocken, pa 19428, (610) 279-3020) was informed of the failure. The vehicle was not included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was not contacted. The approximate failure mileage was 132,000.

- Perkasie, PA, USA

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