10.0

really awful
Crashes / Fires:
1 / 48
Injuries / Deaths:
7 / 0
Average Mileage:
71,527 miles

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« Read the previous 20 complaints

problem #282

Nov 192019

Sorento

  • 100,000 miles
My car stopped running when I was driving it. It just stop moving. I have to push it off the road. I hear some noise in the engine when I start it.

- Hinesville, GA, USA

problem #281

Nov 072019

Sorento

  • 103,100 miles
While driving the vehicle in normal highway traffic the engine completely seized and the vehicle turned off in the middle of the highway. The car was in motion in normal traffic. The steering wheel became extremely tough to turn and maneuver. Hazard lights were turned on while streering with much dificulty toward the side of the highway. The car would not turn on. The car was towed to a Kia dealer in san juan, puerto rico. They have denied the recall under Kia recall SC147. This seems to be a dangerous accountability error on the dealer.

- San Juan, PR, USA

problem #280

Nov 012019

Sorento

  • 124 miles
Had two motors replaced. The catalytic converter crumbled when mechanics replaced motor now want to charge me 3000 why would this crumble and should be replaced as engine probabaly damaged it may have even caught fire and didn't know

- Hampton, NJ, USA

problem #279

Nov 062019

Sorento

  • 140,000 miles
The contact owns a 2012 Kia Sorento. The contact stated that the engine stalled and the check engine warning indicator illuminated. The contact was able to coast to the side of the road. The vehicle was towed to the contact's residence and later towed to an independent mechanic. It was diagnosed that oil was in the engine, which caused it to seize. The mechanic stated that the engine needed to be replaced. The vehicle was not taken to a dealer and was not repaired. The VIN was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

- Philadelphia, PA, USA

problem #278

Sep 032019

Sorento

  • 150,295 miles
Sometime when you start the car the RPM's will not move. The car will go for a little while then you give it gas and it will not go. You have to stop..turn the car off and restart. It has done this a number of time lately.

- Camden, SC, USA

problem #277

Oct 052019

Sorento

  • 144,566 miles
My 2012 Kia Sorento LX has 144,566 miles on it and has been maintained regularly since I purchased it in July 2018. In October 2019, my vehicle was in motion going roughly 40 mph when the vehicle suddenly lost power. The engine began knocking and the steering wheel locked up. Upon coasting the vehicle into a nearby parking lot and attempting to start it, the vehicle began making an intense knocking noise coming from the engine. The vehicle had trouble maintaining power and continuously cut off, even after putting in a new battery and alternator. Upon checking the vehicle to see if it would throw any codes, it threw a "misfire in cylinder 2" code. Upon having the car inspected, I was told that it will need a new rod in the engine. This car has under 150,000 miles and has been maintained meticulously, but randomly threw a rod as I was driving down the road. After doing further research, it became apparent that 2012-2018 Kia Sorentos have been recalled for this exact problem; my 2012 Sorento, however, is not covered under the recall according to a VIN check.

- Winder, GA, USA

problem #276

Oct 232019

Sorento

  • 129,000 miles
I brought my 2012 Kia Sorento to dorschel for the SC147 recall a couple month ago. They said my engine was not being replaced because Kia is only replacing engines for this recall if they stop working. They did not tell me I had any other issue with my engine, although Kia's recall tells them to inspect to the engine for issue. I was directed to keep driving it until the engine stops working. Now my engine has major issues. While driving it was having tought time picking up speed when I enter a 55mph road and I could not accelerate fast. The car kept sputtering and shuttering, causing a car to almost hit me from behind. This is only a 2 months after they inspected it and found no issues. Dorschel Kia says it is a timing chain failure and compression problem, bent valves and such, oil sludge and that this has nothing to do with the SC147. I also had really excessive oil consumption (1qt every 300 miles) since the SC147 inspection was performed. Why" now Kia company is saying this is not theirfault. I believe either dorschel was negligent in their engine inspection performed the SC147 recall, or the engine sludge was caused by the root caused of the SC147 problem, which caused the other issues. Or something during the inspection of the engine for the SC147 problem caused others issues that lead to my current situation. I had no engine problems before I brought my vehicle into dorschel Kia 2 months ago and then I had all of this happen. What did dorschel Kia really do to my car to make it fail so quick" this seems very suspicious to me.

- Marion, NY, USA

problem #275

Oct 162019

Sorento

  • 136,000 miles
The contact owns a 2012 Kia Sorento. While driving 60 mph, the vehicle seized in the middle of the road, and the low oil level, battery, and check engine warning indicators illuminated. The vehicle was towed to an independent mechanic. The contact associated the failure with NHTSA campaign number: 17V224000 (engine and engine cooling). The vehicle was then towed to scott harvey Kia (located at 1710 N olden ave, ewing township, NJ 08638, (866) 548-4303) where it was diagnosed that the long or short blocks needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 136,000.

- Hamilton Township, NJ, USA

problem #274

Oct 052019

Sorento

  • 78,000 miles
I was driving down the highway at about 65mph when my 2012 Kia Sorento completely shut off, the instrument panel lights all came on and I fortunately was able to drift to a stop. The car would not start back up. Had it towed to the Kia dealership where they told me that the crankshaft had seized due to mechanical debris in the engine. The dealership said that this is a very common problem with my make and model regardless of engine type, but only the gdi engine was recalled. My specific engine was not recalled and I would be left to pay to have the engine fixed due to a mechanical failure not of my causing. This doesn't make sense, it is the same problem found with hundreds of thousands of Kia Sorentos 2011-2013 whether they are a gdi engine or the same type of engine I have. Why were not all engine types recalled if all engine types have this exact same issue?

- Austin, TX, USA

problem #273

Oct 012019

Sorento

  • miles
There were premature engine barring wear which caused the car to seize and blow a rod out the bottom of the car which started a small fire. I was getting off the highway when engine light had come on when I got to on ramp it sputtered and stalled, oil light came on and car stalled then people yelled get out cause there was a fire under the front of my car. Police incident report number [xxx] trp. Harrison 616-403-0698 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wayland, MI, USA

problem #272

May 012018

Sorento

  • 80,000 miles
At about 80,000 miles during routine oil change, they told me it was 4 quarts low. I did oil changes regularly before this (every 6 months / 5,000 miles). The engine consumed (burned?) 1 quart every 1000 miles. Now at 93,000 miles on the odometer, the engine is burning 1 quart every 500 miles.

- Greendale, WI, USA

problem #271

Sep 212019

Sorento

  • 117,500 miles
The engine stalled out without warning and would not restart while driving, in moderate traffic at about 30mph.

- South Salem, NY, USA

problem #270

Apr 022019

Sorento

  • 95,000 miles
Suddenly at 95000 miles engine started to use oil but it's not burning it or any leaking from engine. I have to check oil weekly and will need a quart ever 800 to 1000 miles. After reading many posts on this subject all are having the exact same issues as we are. Kia will not take ownership for this problem and terrible engine design. They need to be held responsible for this issue.

- Winter Haven, FL, USA

problem #269

Sep 202019

Sorento

  • 127,873 miles
My Kia Sorento has had the oil pressure sensor go out twice in two years. While driving my vehicle is changed when supposed to be and still this is the second time driving it has done this on a city street.

- Chillicothe, OH, USA

problem #268

Sep 182019

Sorento

  • 65,000 miles
2012 Kia serento 2/25/2017& Kia had a "anti-corrosion"recall and we had it serviced at mike smith Kia in paducah, ky-4/14/17, we will call this document1.then we we received major engine recall in September 20,2017 about 2012 Kia serento's stalling, document 2.we took the vehicle to wyatt johnson Kia of tn. October 7,2017 & we were told if it did not pass their tests they would replace the engine.ok, well they said it passed, and changed the oil, &supposedly put an "mil" sensor and"mil" dash light to detect oncoming engine failure and send the car into what they call a 'limp" mode. Which is not documented on document #3 which to our surprise it passed because it had been making an knocking sound and experiencing some attempt's of the vehicle stalling.yes after the oil change ran some what smoother, but still every now and then we would get an occasional throttle spike, or an attempt to stall.got an recall to do a logicupgrade, & took it immediately to wyatt J. Kia Dec.12,2018, diagn. Did not detect code from knok sensor but cautioned, on perform fuel injection/throttle body service for $199.95 documents #4&5 the we hear about this fuel pump and fuel line recall in Michigan on 68,000 vehicles in our year, make and model, which raised a red flag to why our vehicle was continuing to throttle spike's and more apparent attempts to stall.however no recall on our's"have gotten 2 more recall's since on our vehicle, one headlamp low beam connector warranty extension, &two air bag clock spring, called Kia to schedule an appoint. For replacement and asked about the fuel pump issue and it possibly being the reason for the throttle spikes & stall attempts all this time, but no recall for our vehicle, and want to charge$120+$199.for diag.and throttle body/fuel injection, but free replacement of air bag spring ass."have to keep oil changed, because start's to run really rough.this is getting old!

- Cadiz, KY, USA

problem #267

Feb 182018

Sorento

  • 30,000 miles
My engine was replace on original recall. I keep bringing it back for overheating and running hot and they keep telling me nothing is wrong. Is there a defect in the replacement engine afraid to drive my car car it does not get hot until you drive it for a while or long trip

- Hampton, NJ, USA

problem #266

Jul 222019

Sorento

  • 130,000 miles
My Kia Sorento is burning excessive oil. I had it at a dealership 6/2019 for a recall to replace the engine. I was told it was ok at that time. Shortly after the recall evaluation was completed, the check engine light came on in 07/2019 due to loss of oil about 800 miles after an oil change at mineke. They topped it off and had me come back in after 1000 miles and told me I had an oil consumption issue and to take it to a Kia dealership to follow up. I went to an official Kia dealership to have it documented by them and they did the oil consumption test again. They said at the time the spark plugs and engine looked ok and there is a known issue but mine would not qualify to be replaced at this time and I could keep topping of the oil if needed. I brought it back after putting on 950 miles because the oil was very low. It had burned through 2.5 quarts. They said the engine is bad and 2 out of 3 spark plugs are starting to go. The engine should be replaced but it does not meet the criteria Kia has to be covered under Kia's extended warranty so it would be out of pocket. The vehicle only has 136,331 miles on it now and I still owe money on it so I would like to keep it but don't want to pay $6,200 to replace the engine. I called Kia directly and they created a case number. They recommended getting second opinion from another Kia dealership. Now I have to start this process over again. Meanwhile, my engine is getting worse and it is concerning me that it is not safe to drive. I found a class action lawsuit against Kia with reports of engines catching on fire. One death and 130 people have been injured. I drive with my two children who are 9 and 5 and I don't feel comfortable putting them at risk while I wait for a decision on this. At the very least I wanted this reported as a safety issue.

- Alton, NH, USA

problem #265

Aug 312019

Sorento

  • 93,000 miles
I was driving on the highway uphill then hit the brakes and all lights lit up on dash and car died. Had car towed and 2 mechanic's told me that motor had locked.

- Beaumont, TX, USA

problem #264

Jan 162018

Sorento

  • 105,286 miles
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling). While driving 45 mph, the vehicle lunged, jerked, and lost power. The vehicle was taken to hawkinson Kia (5501 miller cir dr, matteson, il 60443, (708) 720-8999) to have the recall repair performed. While at the dealer, the engine software was updated. After the repairs, the failures occurred multiple times. The manufacturer was not made aware of the failures. The failure mileage was approximately 105,286.

- University Park, IL, USA

problem #263

Sep 052019

Sorento

  • 114,500 miles
I was driving my 2012 Kia Sorento on the highway driving to work going about 60mph and I feel a "klunk". as I tried to accelerate, my rpms were rapidly dropping, then I felt the engine cut. I popped it into N and had to make my way across the 3 lane highway. Coasted to a stop on shoulder and observed smoke from the engine compartment. Upon popping the hood, there was a small engine fire which I was able to extinguish. There was oil all over the place. Behind the engine, on the serpentine belt, on the radiator. It wouldnt crank so I had it towed. Auto shop called and stated "we checked the oil levels and it was at the L line on the dip stick. Tried to crank it to no avail, then tried to manually crank it as well. Upon further investigation, we noticed a hole in the engine block, with a piece of the engine missing. You are definitely going to require a new engine." Specifics, I have no idea what the issue may be.

- Odenton, MD, USA

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