10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 31,744 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Have a 2013 Kia Sorento. Purchased used end of May 2013. Wife noticed at times the vehicle would stall or shutdown with the engine light on. Happened again 09/11/2013. Took it the Kia place and they did the following: Cause: SA153 xma vq ECM upgrade cause: Found P2111 throttle actuator failure 28325R1A vcm motor assy ( theta eng ), R&R 1 - 35100-3C700 etc-actuator 1 - UM040-CH010 throttle pl & ind cl they claim this resolved it....we will see!
- Alpharetta, GA, USA
The contact owns a 2013 Kia Sorento. The contact stated that while traveling at various speeds, the vehicle suddenly stalled. The contact also mentioned that the vehicle failed to respond to acceleration attempts. The vehicle was taken to the dealer where the failures could not be replicated. The vehicle was not repaired. The manufacturer was not contacted about the failures. The failure mileage was 5,880.
- Aliso Viejo, CA, USA
The contact owns a 2013 Kia Sorento. The contact stated that while parking the vehicle lunge forward and accelerated independently. The vehicle was taken to the dealer but was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 500.... updated 12/26/12
- Valley Stream, NY, USA
We leased a 2013 Kia sorrento on 8/11/2012. Vehicle had 4 miles when paperwork was done. On 8/25/2012 the check engine light came on. On 8/26/2012 the engine revved to 6,500 RPM when we were going 20 mph. There was a large bang. I took in to the dealer on 8/27/2012. I was told a new transmission needed to be installed after 2 days of "diagnostics". we now have been without the vehicle for almost as long as we have had the vehicle. I am told it will not be ready until at least this Wednesday. I frankly feel uncomfortable in taking the vehicle back in this condition. I have been told several times that I would be receiving a call from the national customer service desk at Kia. No call has ever come. We have received no calls from Kia's Consumer Affairs group though told repeatedly that such would occur.
- Solon, OH, USA
- Carson City, NV, USA