10.0

really awful
Crashes / Fires:
3 / 6
Injuries / Deaths:
2 / 0
Average Mileage:
38,044 miles

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« Read the previous 20 complaints

problem #21

Mar 082019

Sorento

  • 108,000 miles
Shattered sun roof! as I was driving down the highway I heard I loud pop and then the raining down of glass.

- Spring, TX, USA

problem #20

Jan 032019

Sorento

  • 163,000 miles
While driving on the expressway (approx. 70mph) the car began to knock from engine loud. Also there was a lot noise I can't begin to explain. Immediately it smelled like there was a burning smell. There was black smoke coming from the exhaust. There was no issues or indications of any problems before this happened. Luckily I was coming up on a rest stop and I got it into the lot and called a tow truck. Of course I start making calls as soon as possible. Pull up complaints about the car. But I have one of the sool VIN #S not covered under the recall for the same exact thing that thousands are getting help with. Still have to pay for the car. Can't drive the car. 2 months now of being told there's nothing I can do.

- Jackson, MI, USA

problem #19

Feb 082019

Sorento

  • 103,500 miles
I was driving on a city road at night with 2 other people in the car and my sunroof just shattered. Police were called and there was no evidence that a rock or bullet hit my car. No damage to my windshield or front end on my car. It was like it just exploded.

- Chandler, AZ, USA

problem #18

Feb 012019

Sorento

  • miles
I keep getting error codes and check engine ligh I check with obd2 meter 3 different codes come up 3 times each. P0638, P2106, and and P2110. I clear them check engine light goes off and then randomly it happens again I'm not sure if this is a safety issue but I just want to be sure. It happens when I'm either going 25 or 55 and accelerating

- Jefferson City, TN, USA

problem #17

Dec 142018

Sorento

  • 96,000 miles
I was driving on the freeway and my sunroof exploded. It sounded like a gunshot. Some glass fell into the car and large chunks were thrown behind me into traffic.

- Mesa, AZ, USA

problem #16

Nov 222018

Sorento

  • 57,000 miles
On 11/22/2018 my Kia Sorento caught fire and burned while driving on the interstate. Total loss

- Parkersburg, WV, USA

problem #15

Nov 042018

Sorento

  • 131,000 miles
While driving on highway and attempted to accelerate my 2013 Kia Sorento began knocking and lost of accelerate power and would not accelerate.

- Eastanollee, GA, USA

problem #14

Oct 242018

Sorento

  • 37,342 miles
At 37,342 miles the right spring coil broke and shredded my tire while driving on a city street. I am grateful this did not occur on a freeway. The cost to replace the coil, strut, and tire was almost $1,000. I called Kia corporate headquarters and was offered no relief because I was past the basic warranty period of 5 years.

- Mentor, OH, USA

problem #13

Oct 102015

Sorento

  • 7,500 miles
Takata recall, 2014 Kia Sorento lists power when I accellerate. Sorento is very sluggish when driving down the highway it seems to jerk and lose power. This sluggish feeling happens almost daily, even if I have a tune up completed and all new filters. I have also tried different brands of gasoline to try and help with this issue. Nothing seems to help. I am very concerned also about the mount of heat the engine gives off. The heat coming from the engine is so hot you can barely stand by the car.

- Metter, GA, USA

problem #12

Jul 072018

Sorento

  • 57,000 miles
Driving auto on I-75 South near ft. Myers, fl, car engine spontaneously caught fire. Entire auto burned to nothing but metal. Both myself and my wife were able to open the doors and get out although all power was lost as we were pulling over the side of the highway. Within four minutes the car was completely engulfed in fire.

- Palm Harbor, FL, USA

problem #11

Dec 012016

Sorento

  • 0 miles
When I put my car into reverse it makes this baring grind noise even when I am going into reverse. It continues to make this noise as I am driving. Also sometimes it will stop but then start again when I make a turn and continue making the grind or baring noise. Also if I am at a stop light and I press the gas paddle it makes this grind noise. When I looked up recall for this I had found exactly what it could be and my VIN number said it wasnt for recall. Also. I noticed when I would put my park in the park gear position it wont sometimes lock all the way. As I had read also for my car. It depends on the weather how loud it makes the noise. When it's hot its loud then cold its off and on. This happens on streets and highways. My date of happening is an educational guess. I know it was already happening when I got a recall for the oil panel thing and something else.

- Oak Forest, IL, USA

problem #10

May 272018

Sorento

  • miles
I have never received a recall letter from the Kia manufacturing Corp. Only to here about them on the tv news.

- Marshall, IL, USA

problem #9

Apr 182015

Sorento

  • 55,345 miles
We were driving down the road one day and a large metal piece hit the bottom of the car in which knock the plastic shell covering the fuel line's off I called Kia they said so told Kia this could cause a fire Kia said so we have not been told about it Kia was like who cares. Another thing is the lights on the dash have been coming on even after fixing this still come on again Kia wanted to charge a high price to fix one part the under pinning should be replace with a plate not plastic part

- Batesville, AR, USA

problem #8

Jun 282017

Sorento

  • 74,000 miles
Car thrusted forward, brake pedal to the floor, causing uncontrolled minor damage to the vehicle!! was stopped at my mailbox when this happened!! $3000 worth of damage to my Kia Sorento

- Douglas, MA, USA

problem #7

Jun 192017

Sorento

  • 75,000 miles
The vehicle has a recall that I was not notified of. I am stationed overseas with the us army. How do I verfiy if the definciency was corrected prior to buying the vehicle.

- Apo, AE, USA

problem #6

Apr 042017

Sorento

  • 86,600 miles
The Kia was parked on a sloping driveway, in park and with the emergency brake on. But the vehicle rolled down about 10 feet. Both transmission and emergency brake were still engaged.

- Colorado Springs, CO, USA

problem #5

Oct 182012

Sorento

  • 1,482 miles
My was removing groceries from her new Kia when it started to roll away while the car was in park. We check Kia dealer we were all was on with the car the problem had to be diver error. Then on or about November 20, 2015 we received a recalled for a transmission problem that allow the Kia to slide out of park and into reverse with the break pedal being depressed.

- Radford, VA, USA

problem #4

Apr 052015

Sorento

  • 30,000 miles
We were driving down a paved road at approximately 30 mph when we heard a loud noise that sounded like a shotgun. Upon pulling over and inspecting the car, we found that the rear sunroof had exploded and was in tiny pieces. The cover had been pulled shut so only a relatively small amount of glass fell through into the car, but had the cover been open the glass pieces would have fallen in on our two year old son in the back seat. To our knowledge nothing fell on top of the car, and we did not hit a bump or anything in the road when this happened.

- Haymarket, VA, USA

problem #3

Aug 222015

Sorento

  • 44,000 miles
My 2013 Kia sorrento's parking lights were on this afternoon on Saturday August 22, 2015 at approximately 2:30 pm est. I went outside to place something in my vehicle when I noticed the parking lights were on. I had parked my vehicle at 1:00 am when I returned from running an errand. I parked, made sure all the lights were turned off, armed the security system and went inside. Before my wife and I went to bed I went out to make sure that I turned all lights off which they were. This was at 2:00 am. The vehicle had not been touched since that time. This is not the first time that this has happened. I have had it in to the dealership twice already where they claim they cannot replicate the problem. We have had to have our vehicle jumped at least 12 times due to a dead battery caused by this problem. The vehicle falls well within it's warranty so it will be covered however the issue is serious enough that it warrants attention which I believe will be ignored if not brought to light and may result in injuries or cost to others when no cost should be incurred. I believe that this is an electrical issue that needs to be addressed immediately. I feel this could lead to problems with steering, braking system, engine malfunction as well as possible risks of fire due to a faulty electrical system.

- Knoxville, TN, USA

problem #2

May 212015

Sorento

  • 34,000 miles
The dashboard reflects onto the windshield reducing visibilty as the reflections cause distorted vision thru the windshield. This is extremely hazardous on sunny days as the reflections increase depending on the angle of the sun reflecting off the shiny dashboard onto the windshield. Maybe the dashboard should not be coated with such a reflective and shiny material to avoid this issue. In addition, the speed panel has detailed metallic paint around the speedometer and panel info which reflects beams of blinding light from the sun and bright lights into the drivers face while driving. Again, maybe the metallic paint and shiny reflective design should be changed to non-reflective options to avoid blinding the driver. Annoying features which cause the driver to adjust position while driving or try to block the blinding lights and visual distractions while in motion are dangerous and could lead to accidents. Kia please consider redesigning these dangerous design details and increase the safety for everyone. If changes are not made on newer models, I will never again purchase any Kia products and will warn others of these dangers on this vehicle brand. Safety is more important than design so please remove the metallic paint from the speedometer panel and find a non-reflective material to cover the dashboard. Thank you.

- Waukesha, WI, USA

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