I have had complete engine failure while driving and also paint chipping in several areas.

- Yucaipa, CA, USA

The contact owns a 2015 Kia Sorento. The contact stated that while her mother was driving 30 mph, the vehicle stalled with the check engine warning light illuminated. An audible engine failure warning and a no service message appeared on the infotainment system. The contact drove the vehicle to suntrup Kia South (6263 S lindbergh blvd, St. Louis, mo 63123) for the vehicle to be repaired under NHTSA campaign number: 20V519000 (service brakes, hydraulic) and was informed that the recall could not be serviced since the computer systems were down. The contact then contacted the manufacturer, who confirmed that the computer systems were down. The contact was advised to stop driving the vehicle as there was potential for the vehicle to catch on fire. No further assistance was offered. The failure mileage was 68,405. Parts distribution disconnect.

- Saint Louis, MO, USA

Went got my oil changed.the tech said you have a rod knock the Sorento only 80.000 miles on it.

- Milwaukie, OR, USA

I was returning home from a trip (traveling @~70 mph) when I suddenly lost all power and had to coast to the shoulder on the sb 5 fwy. I was fortunate as there were many large trucks and other vehicles which I was able to avoid. As I came to a stop the car shut off and I was unable to restart it. 12 hours later and hundreds of dollars in towing fees, I had my mechanic take a look and was told the engine had seized. What!!! I had recently had a scheduled oil change and was not due for a couple of thousand miles. This all occurred without warning: No check engine light, low pressure oil indicator, or even overheating temperature. Waiting to get it back from my mechanic where I will park it and continued to make payments on a vehicle that cosmetically looks great but is worthless. Quick quote for new engine and labor is about 6 to 7K. I have a feeling this is the beginning of a nightmare that starts with a K and end with an ia.

- Costa Mesa, CA, USA

My engine died while passing a vehicle on my way to work. No warning light, no knocking sounds, nothing. It just died. Had to get in front of vehicle I was passing and coast to the side of the road. Would not restart. Sat in the cold for 3 hours without heat on a desolate road with no cell service. No town within walking distance. My mechanic said the motor is locked up and I'll need a replacement. 103,825 miles on it. Warranty ran out at 100,000 miles. Apparently this is common in these vehicles and Kia is involved in a class action suit for this and other malfunctions. Called Kia and they were not helpful at all. I'm a nurse carrying for covid patients and have no vehicle to get to work. I still owe $13,000+. I bought it in 2018.

- Northville, NY, USA

Gossett Kia on mt. Moriah in memphis, tn replaced my engine in 2019 due to a recall but after my engine was replace my check engine light has constantly been coming on. I have taken my Kia Sorento back to the dealership numerous time only to be told that I am not putting my gas cap on right or tat my gas cap needs to be replaced. I have purchased 3 gas caps from this dealer ship. I will be driving down the street and the check engine light will just come on. This issue did not start until they put in the new motor. However no one at the dealership checked the censor. I have replace numerous parts on my car and all the replacements were done at the dealership. I have requested from the dealership a print out of all the repairs to my Kia and as of today's date I have not received it. I have mad the request 3 times. Once over the telephone and 2 times in person. I feel defeated but I am not giving up. They need to find out what the problem is. I am 71 years old and they seem to think I don't know what I am talking about. My name is [xxx] and I live at [xxx] my phone # is [xxx] I have an appoint to take my truck to Kia again to check the engine light 01 08 2020. If they had checked the censor when T his first happened it would probably still be covered under my warranty. Now I will probably be out of pocket to replace the censor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Memphi, TN, USA

I purchased this vehicle less than 2 months go. I was driving on the highway and came to a red light. The car jerked and did not want to move when the light turned green. I came to a second red light and the light turned green as I press the gas the car shut off in the middle of heavy traffic. I could not get the car to crank again. I finally got help from someone who help push the car to a near parking lot.

- Swainsboro, GA, USA

MY KIA SORENTO HAS THE THETA LL ENGINE, THIS ENGINE VIBRATES A LOT AND HAS VERY HIGH GASOLINE CONSUMPTION. THIS CAR IS US MADE AND WAS EXPORTED TO THE DOMINICAN REPUBLIC. MY PHONES IN THE DOMINICAN REPUBLIC ARE [XXX] OR [XXX]. IN THE USA MY PHONE IS [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- San Juan, PR, USA

Brought in for oil change, tech found a coolant leak, replace thermostat housing unit for $700, left dealer and next day coolant was pouring out as I drove. Retuned to shop and Kia said there was a manufacturing issue with some heads and at the present time they are in the machine shop. Still don't know if it is covered by warranty on a car with only 57000 miles.

- Cocoa Beach, FL, USA

In March of 2019, the engine in this car blew without being out of oil or having any warning lights on (no check engine light). It initially started with what sounded like maybe a fan issue or something- while driving. At that time we confirmed that there was oil in the car and without a light or system indication, we had no reason to suspect something major and made plans to have it checked out. But the noise very quickly progressed and my mechanic brother confirmed that the noise sounded like the motor was blown (low end rod knock). I contacted the local Kia dealership (wallingford/meriden, ct) for a service appointment and was told flat out that because I had purchased the vehicle from my father in law- the warrantee would not transfer and we would be responsible for the cost. This was not possible and we had no choice but to park it until hopefully one day Kia would recall it or I could get my hands on a descent engine that may not have the exact same issue. In the interim I placed another call and was told that the information I first received about the warrantee not transferring was incorrect but now it had expired. My father in law would roll in his grave knowing how much he advocated for Kia and their warrantees and that this car sits unusable.

- Durham, CT, USA

The car seizes, and jerks, like a missfire. It scares me.

- Wasilla, AK, USA

The contact owns a 2015 Kia Sorento. The contact stated that while stationary at a traffic light, the accelerator pedal was depressed and there was an abnormal sound coming from the vehicle. The contact stated that the oil change warning light was illuminated. The contact drove to her residence, check the oil level and noticed that there was no oil in the engine. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was towed to the local dealer Kia of lagrange located at 1217 lafayette pkwy, lagrange, ga 30241, (706) 298-5024, where the diagnosis was confirmed. The vehicle was not repaired. The manufacturer had been informed of failure. The failure mileage was approximately 154,000.

- Newnan, GA, USA

Our Kia sorrento has the metal shavings in the oil passage which has caused the entire engine to fail at $50K miles. There is a Kia recall for this issue; however, Kia is refusing to cover the cost because our vehicle VIN is not part of the specific recall. The estimated cost for repair is $8K, plus our out of pocket costs for renting a call. We also had issues with the car that required air conditioner repair and replacement of the entire center console, but are not sure if they are related to the manufacturing defect at issue currently. In addition, we received a letter saying our airbag indicator is faulty but a recall is not coming up for this item.

- San Diego, CA, USA

Heading to a family event, we were on the highway and the Kia suddenly shut down with no warning. We had to get over two lanes going 60 mph, traffic was moving and we had to make a sudden exit off the road and were almost rear ended in the process. Once we got over we coasted off and parked in the nearest parking lot. We discovered there was little to no oil on the dipstick, there was no oil light warning, no engine light or any other signs it was low on oil. The oil has been changed regularly. We brought it into the shop and was told it needed a new engine. Now my 2015 Kia Sorento needs an engine replacement that I cannot afford and since I purchased it used it is no longer under the Kia warranty. I'm making payments on a vehicle that I can't drive and I see no reason that the oil should have been low, especially without any warning light. As of today the vehicle starts with knocking, but dies frequently with no warning. There is still no engine light on.

- Zimmerman, MN, USA

My 2015 Kia Sorento started to make a loud noise from the engine without warning as I was running errands. I was close to home and able to get the car home. We had to get the car towed to a Kia dealer to get "Kia diagnosed" in order to be eligible for any recall or warranty. We are second owner and 94K miles so this translates to out of warranty. Regular maintenance was preformed at the dealership where we got the vehicle. It's only 5 years old and 94K miles, I believe Kia has a better reputation than this. Ultimately we have a big garage bill now in addition to putting money out to buy a temporary vehicle to use while we are stuck with pausing for this Kia we cant drive. In my research I gather we are not alone in premature engine failure. I expect Kia will make this right eventually. In the meantime what are we supposed to do?

- Quarryville, PA, USA

Motor is locked up. There is 114,000 miles on my vehicle and I was traveling down the interstate and my vehicle just stopped pulling. I pulled over to the side of the road and called a tow truck. The motor was not running hot or anything. When we got it back to the shop the motor had locked down. I keep regular maintenance on my vehicle and have since I bought it new. Are there any recalls on the motor? this motor should not have locked down like it did. Any help would be greatly appreciated.

- Cookeville, TN, USA

I purchased the 2015 Kia Sorento new in the year of 2014 from the Kia dealership located in meridian, Ms. Since the purchased... my goodness, I've had airbag system issues, electrical issues with my lights, the electronic outlets for device input, control panel on steering to make accessing the radio and phone; the buttons always jam with the slightest touch!! last but definitely not least the motor has a recall as of today's date 09/2020. Plus the transmission jerks in gear and I'm told that that was because of the old motor defects.., but now that the motor has been replaced and the transmission is worse!! the fact I've been going to dealership expressing my issues and nothing is been done other than now being told, MA'am you're out of warranty! that I need to come out of pocket $2,200 for they're negligence. Sounds like it's time for me to retain an attorney!!!

- Meridian, MS, USA

Driving home end of work day every thing was normal driving down 66 and check engine light came on then.5 miles later lost power tower home has been making popcorn like sounds from engine being told it's the pistons

- Dulles, VA, USA

My significant other was driving my car and felt it needed oil due to how it was sounding while driving it. He checked my oil and my car was completely out of oil. No oil warning light went on. He added oil and shortly after the engine began making a ticking noise when he excelerated. He was driving home, approximately 10 miles, and the engine light came on while driving it, lost horse power while driving. I have 100160+ miles on my car, just had an oil change at local Kia dealership 3000 miles ago. Always kept up on maintenance oil changes.

- Bethlehem, PA, USA

With the vehicle moving at 60 miles per hour the engine suddenly accelerates and then turns off in the middle of the highway, I put it in neutral and I was able to stop next to the highway, I turned on the engine light but did not show any code and the engine did not it turned on and it turns out that the engine is blocked, my mechanic reported that it damaged the crankshaft and connecting rod

- Spartanburg, SC, USA