10.0

really awful
Crashes / Fires:
6 / 6
Injuries / Deaths:
5 / 0
Average Mileage:
48,573 miles

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« Read the previous 20 complaints

problem #87

Aug 232019

Sorento

  • 10 miles
Car started making knocking noises from engine and got louder as my husband accelerated. Car then hesitated to accelerated and eventually stalled. This is dangerous!

- Tracy, CA, USA

problem #86

Aug 182019

Sorento

  • 74,000 miles
I was traveling at approximately 50 mph, I accelerated to pass a car in front of me and when I came around the car, about 60 mph, the engine stalled and all of the warning lights on the dash came on. The engine lost all power, even though the air and all other functions on the car continued to function. I pulled to the side of a very busy highway when this happened, turned the key to the off position and tried to restart it, nothing happened. Luckily someone I knew was driving by and stopped to help me. The first thing he did was check the oil and it was full, it wasn't due for an oil change for another 200 miles. There was no indication of any type of problem with my car previous to this. Regular maintenance was done and it is at 74,000 miles. I had the car towed to a repair shop near my home and as I feared, the motor was seized. I cannot believe that this is happening, I bought the car used with less than 70,000 miles on it less than 6 months ago. The main reason I purchased it was because Kia is known as a reliable car with an amazing warranty. I found out while signing the papers that the warranty is not passed on the another owner and that it was only valid to 60,000 miles, which the car was already past. I decided to purchase anyway because everyone I know that owns a Kia has never had trouble with their vehicle. The price of a new motor is going to be $5500. I am devastated and trusted that Kia would not sell a vehicle knowing that there are such catastrophic engine problems. Although the situation is bad, it could have been much worse if there would have been no where to bring the vehicle to a rest on the side of the road.

- New Johnsonville, TN, USA

problem #85

Aug 132019

Sorento

  • 70,000 miles
Vehicle continually flashes check engine light and once read at dealership shows engine misfire codes, however once code is cleared issue does not come back for months. Misfire causes decreased engine poser and eventually if code is not cleared will result in loud dinging noise. Kia has not been able to find any issues or find anything that can explain this. There are multiple people online with this same issue and yet no recall for this issue. Kia needs to do something. Vehicle can be sitting or in motion under normal operating environments (no off-roading).

- Elkhart, IN, USA

problem #84

Jul 212019

Sorento

  • 64,000 miles
I purchased my vehicle less than 2 years ago. I received regular oil changes on the vehicle, with the last one being 3 weeks ago. Last week, I heard a loud rattling noise coming from the engine, upon acceleration. The next day, when I tried to start it the noise got louder. I contacted my warranty company and the had it towed to a local repair shop. The repair shop stated that the oil was very dirty and contaminated with metal, an issue that Kia has had with their engines. The paperwork from my last oil change is currently in my vehicle, but the warranty company stated that I need every maintainence record since I had the vehicle for them to move forward. Who keeps almost 2 years of oil changes" I contacted Kia and told them the situation and how I only have the last oil change record, which she stated that's fine and that they probably won't even need them and they stated their had recalls on the engine sensors in this model that were supposed to alert you before the engine failure. They towed the vehicle to a Kia dealership to handle to situation from there. The dealership called me, before even looking at the vehicle and asked for the maintenance records. He is supposed to look at the vehicle on Monday and we will see from there. My wuestion is that with all of the complaints about the faulty engines on these modeks, why has nothing been done about it? are you waiting for someone to be severely injured to do so? why are these vehicles still allowed to be purchased"

- Charles Town, WV, USA

problem #83

Jul 182019

Sorento

  • 93,000 miles
My 2015 Kia had its faulty engine replaced approximately 6 months ago. I drive this car approximately 9,000 miles over these months and drive it on vacation from Ohio to wilmington, nc. The car was thoroughly checked by the dealer before we went on the trip- everything checked out fine. Halfway through our vacation, the check engine light came on and stayed blinking. We had it towed to a dealer in wilmington, nc. They informed us that we had a bad knock sensor, Kia was covering the cost as it was part of our new engine warranty. How does this happen with a brand new engine" there is no reliability, am I supposed to limit my driving because I can’T depend on my car? what about resale value - clearly I’ve got a real lemon here. Where is my recourse"

- New Albany, OH, USA

problem #82

Jul 132019

Sorento

  • 120,000 miles
The contact owns a 2015 Kia Sorento. While driving, the vehicle stalled without warning and the steering wheel seized and became difficult to turn. The vehicle failed to restart and was towed to an independent mechanic to be diagnosed, but the technician could not find a failure code. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000. The VIN was not available.

- Modena, PA, USA

problem #81

Jul 182019

Sorento

  • 89,000 miles
2015 Kia Sorento -blinking check engine light and sputtering occurred while operating on congested roadways in and out of inclement weather. Strong burning smell coming from engine. No warnings prior to this event with engine.

- Bristow, VA, USA

problem #80

Jul 162019

Sorento

  • 68,000 miles
2015 Kia Sorento stalled out while driving on the interstate no prior warning before stalling out. All dash lights illuminated and would not restart. Only clicking when turning the key. Replaced battery and still only clicks when turning the key. Replaced starter now cranks but still will not turn over. 68,000 I am the original owner and all maintenance has been maintained throughout ownership. Contacting the dealership first thing in the morning. If the outcome is the motor being faulty as I have read numerous reports of this ongoing issue and resolution cant be met then legal action will be taken. Thank god we weren't injured from stalling on the interstate or worse. When will it be realized this is a serious problem and dangerous? I pray no lives are lost before action is taken to correct the engine defects.

- Bristol, TN, USA

problem #79

Jun 132019

Sorento

  • 72,000 miles
The first incident was after refueling. I did not top off. The car just died while idling, took 3 tries to start then lurched when I put it in drive and died again. I was told by the dealer it was because my tank was too full. I drove 325 miles to an almost completely tank. The indicator stated I still had 76 miles left of fuel. I put 14.5 gallons in (not to the full line) and 12 hours later, it won't start. The battery is new. It's not the battery.

- Peoria, AZ, USA

problem #78

Jun 162019

Sorento

  • 71,150 miles
Driving from alamogordo nm to el paso tx which is about 90 miles distance with my two kids the engine made an awful sound and stopped. I was by a pep boys service center and they checked it out. They found that the engine locked up! the SUV only has 71150 miles on it! now I'm on foot and don't know what else to do! any help?

- Alamogordo, NM, USA

problem #77

Apr 282019

Sorento

  • 58,469 miles
Car stalled on 4/28/2019 in the interstate it did not have any power and it has happened to several Kia Sorento owners but the recall for the engine still doesn't come up on the recall system. Code: Obdp1326

- Knoxville, TN, USA

problem #76

Jun 212019

Sorento

  • 98,000 miles
This is my 4th time having to call a tow truck for my vehicle. I was reversing out of a parking space, and tried to put car in drive, car would not do anything. I tried again to put car in drive, would not budge. Could not take key out of ignition, could not move steering wheel. Later on tried to take keys out of ignition, it let me, but would not start still. Had it towed to dealership, did not find anything but a dead battery. I bought a new battery. Picked car up. Drove to store about 10 miles from home, same thing happened again. Had it towed again. Same conclusion.did not find anything again. Drove car home. I may drive my car once a week. The next time I drove my car again it stopped on me in the middle of traffic, with no warning, the car just shut down. Someone stopped and pushed me out the middle of street. Thank god. Had it towed again to Kia dealership. Needless to say, they found nothing but a dead battery. Battery was less than 3 months old. Bought from Kia. Made it home safely. 3 days later started car, turned on air, waited until cool inside. Car cut off even before leaving driveway. Could not believe it. This time it started right back up, to no avail, cut off again.

- Riverdale, GA, USA

problem #75

Feb 202019

Sorento

  • 70,000 miles
At approximately 70,000 miles, problems began. First noted the coolant container was contaminated with oil and sludge. Entire system was sludged, did not know why. I had the system completely flushed and all new fluids replaced. 2 weeks later, again, the sludge appeared and coolant container filled with oil and coolant hose burned through due to the oil. The coolant hose was replaced. And again I had the entire system fluids flushed. Again, the same thing happened with sludge but this time as I was driving the car 2 miles from my home to a main street bank, smoke came from the hood. Opened the hood, smoke coming out from engine, and a sludge substance exploded throughout the car and oozed out of the car. Could no longer drive the vehicle due to engine seize concerns. Car was meticulously maintained- oil changes regularly, inspections etc. I was told I'd have to possibly get a new engined, or at the least have two head gaskets replaced at a cost of $5,500. Despite Kia touting the 100,000 mile power train warranty, and after weeks of trying to get the dealer to fix it, then went up the corporate ladder speaking with corporate, I was finally told that the warranty did not apply to me because I was not the original owner!!!! this despite the fact that I purchased the car certified pre-owned from the Kia dealer and was told that there was a 100,000 mile powertrain warranty that applied- that this was a selling feature!!! I could not drive the car for a couple of months while I tried to resolve the issue with Kia- but they refused. There was a 2014 recall on the same car, and this car was a 2015, manufactured in 2014. I owed $9,000 on the car!!!! needing a car, I bought a used Buick for $2600 to use since it would be cheaper than renting a car, and will sell that car when needed. Can't upload the photos and the repairs info at this time.

- Patchogue, NY, USA

problem #74

Jun 122019

Sorento

  • 0 miles
The engine indicator light was coming on at first; I put it on a test and the service tech explained to me that the sensor needed to be replaced. Now the airbag light is on.

- Des Allemands, LA, USA

problem #73

Jun 162019

Sorento

  • 37,876 miles
The engine burns oil fast. Regular driving after we bought it was ok. We started hearing a mystery crunch noise, but it was a road trip that made the oil problem apparent. We took a trip of 300 miles. At the beginning of the trip the oil was full, when we got there it was almost dry. The crunch noise increased. We took it to a mechanic at our destination and he filled it up again. Thr crunchy noise was gone. When we got back home after driving 300 miles again the oil was at low level. I am afraid to drive this car with my kids in it. I will check my oil everytime I drive but thay is not sustainable. I worry what else is wrong with this engine

- Fort Mill, SC, USA

problem #72

May 212019

Sorento

  • 99,500 miles
Driving on the highway going about 75 in the fast lane when the check engine light came flashing on and the car slowed down to 60 would not accelerate at all was able to get it to the dealership. On the way to the dealership I noticed shifting from 1st to 2nd it did not want to go. I was told the car was in limp mode and then got told the engine had to be replace. Estimated time for my car to be returned to me 2 months. When we first got the car was March 2019, a few days into driving it I noticed that it was shifting weird from first to second and had a hard time down shifting. We took the car back they said it's just a newer car to you and everything is fine. I said fine whatever. Now it's may and it needs a new engine. This is ridiculously dangerous we have 3 kids and what if we all were in the car and it just shut down a high speed.

- Middleton, MA, USA

problem #71

May 182019

Sorento

  • 89,000 miles
Was driving my Kia and the engine light came on and the car shut down, no power at all. I didn't have time to get off of the road. The car is being towed to the dealership in the morning. I'm so disappointed / mad with Kia manufacturer. I was driving in 6 lanes of traffic in downtown atlanta earlier, what would of happened if it would have stalled out on that busy interstate.. god is good..... do not buy a Kia ' repeat do not buy a Kia '

- Mcdonough, GA, USA

problem #70

Mar 012019

Sorento

  • 80,000 miles
Approximately 1 month ago my car sounded rough so I checked the oil and nothing showed on the dipstick. I put oil in it and since have had to add more, also now my mechanic has diagnosed the alternator is going. Oil shows up in the tailpipe which means the engine is using oil, it is not a leak. I am so disappointed as I bought it only one year ago and I use it for my living. I am expecting more problems and don't know how to proceed.

- Nantucket, MA, USA

problem #69

Apr 232019

Sorento

  • 112,000 miles
The vehicles engine just stalls out and shuts completely down. Kia keeps saying camshaft sensor but yet they have replaced it three times in the past 2 months. It's the engine and it's not safe!! I've read many reports on this happening to others. I was driving down the highway and it just stalled out. I had to shut the car off and restart it and it kept happening. This is not safe! I have three children with me and I just about got hit by a semi. Lawsuit in the making. This needs to be recalled asap!

- Salem, AL, USA

problem #68

Apr 222019

Sorento

  • 51,000 miles
This vehicle was purchased Dec 1 2018 and the knock sensor failed on the trip back from the dealership. It was replaced and now April 22nd 2019 less than 5 months later it has failed again and left me stranded. The check engine light is flashing and the vehicle is stuck in limp mode. This model is known for this problem and should be added to the recall list.

- Colchester, VT, USA

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